Hello,
I applied for a refund through the ticket system, which is my understanding as to how we are supposed to apply.
I got a message back from one of your staff saying, yes, they could provide one but I would need to confirm again I wanted one.
But then the ticket was locked so I could not confirm.
A few observations.
I believe ED needs a very clear process for applying for refunds. Currently it appears opaque. I would hope this is not by design.
I also think it is bad faith to ask again for me to confirm what i have very clearly asked for only to lock the ticket.
Can you please rectify this situation.
Thank you.