Calvin.Pimax

Could you please share the order# with me?

The engineers are currently optimizing the algorithm.

Please rest assured that our developers are working to optimize headset performance and address the known bugs reported by users.

Does the issue still persist? I’ll go ahead and file a report to the development team as well to check if they’ve encountered a similar issue and can offer any additional insight.

Roger that.

If you want to revert to an earlier firmware version, please submit a support ticket. Our tech team will assist you with the process.

Regarding the room setup data not being saved, the developers are currently working on it.

The developers are currently working on optimizing the auto-IPD feature. This improvement is expected to be included in the next patch, which is undergoing debugging and testing. This is because the scanning feature enables the camera to capture the surroundings and generate the chaperone boundaries. This feature was introduced in an earlier patch, implementing a no-controller logic for the headset. When controllers are not paired, the volume button is reassigned to bring up the overlay. However, some users have expressed a preference for a checkbox option to enable or disable this feature. I’ve forwarded this feedback to the developers for consideration. Have you tried disabling the “Headset as default audio output” option in the General tab? The engineers are optimizing the algorithm and revising the saved-data logic to address the issue of room setup data not being saved or being off after every boot-up. This update is likely to be included in the next patch.

The lenses are built with the optical engine, making it quite challenging to replace them. For this reason, we do not recommend attempting to change the lenses.

No worries buddy. Have a good one.

This means the headset is searching for the controllers. You may want to try re-pairing them.

What's the ticket #?

I’d estimate around 65-70 FPS with Quadviews, TAA, and High Res settings.

Could you please file a support ticket and attach the log files? Alternatively, you can just send the log files directly to me.

He tested the Super on both the 4090 and 5090 GPUs, with an Intel 13900KF CPU overclocked to 6.0GHz.

Noted. We are working on the colour profile.

Have you tried to lower the brightness with -1 and the contrast with -3?

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No worries buddy.

The Crystal Super is shipping, and we're happy to see the headset finally in the hands of so many users. That said, we have also fast accumulated a lot of feedback on the headset now. With this blog post, we would like to inform you that we are aware of these bugs, and that we're working flat out to fix them as soon as possible. Please note that some of these are general, while others occur for some users in some games with some PC configurations. Pimax Crystal Super 50 PPD - Known Bugs (29 April): Auto-IPD isn't always accurate (In progress) For some users, in some games, colors are overblown (In progress) The audio is not as loud as with OG Crystal, rendering in 16-Bit rather than 24-Bit (In progress) Controller tracking has some drift (In progress) Inside-out tracking performance on some PC configs (In progress) Front V can't change colour (In progress) Microphone quality (In progress) Color fringing on in-game menus (In progress) Cooling vents are either silent or loud (In progress) We have also encountered more bugs but these are mentioned only once or twice, and we think it's due to user's PC configuration. These bugs are not listed here, as we're still learning more and solving them with these users. Meanwhile, Nvidia and AMD are updating their GPU drivers for the 50 series and 9700 respectively. (E.g., Nvidia released a hotfix less than 24 hours ago.) Some frequently asked topics are the following (these are not bugs): Some users with an Ultraleap Hand Tracking module have reported compatibility issues with the bottom USB-C slot. This can occur if you have a very old Ultraleap Hand Tracking module. Please contact our support to have this fixed. Local dimming is non-adjustable in Pimax Play. This is because the with the Crystal Super, unlike the Crystal Light and OG Crystal, local dimming is a hardware solution. This has the benefit of having more individual zones, and these zones can be controlled individually on the hardware level, which increases speed and precision. The first reviewers have also highlighted the improved local dimming performance. One of the downsides however is that the amount of local dimming cannot be adjusted in Pimax Play. For more upcoming Pimax Play features, refer to our latest Q&A video:

Today in our Progress Update: Pimax Play 1.39.2 (BETA) is out New 3D Printable files for Pimax headsets released Crystal Super 50 PPD known bugs Q&A and Pimax Play planning Pimax used on an official Formula E event Pimax Connect, May 11th Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page. Read more at: https://pimax.com/blogs/blogs/progress-update-4-29

Here is the download link: Please ensure you have wipe of the Pimax files and folders at: C:\Users\Administrator\AppData\Roaming\PimaxClient C:\Users\Administrator\AppData\Local\Pimax C:\Users\Administrator\AppData\Local\pimaxclient-updater C:\Users\Administrator\AppData\Local\PiPlatformService C:\Users\Administrator\AppData\Local\PiTool