Calvin.Pimax

Hello, Do the waves appear in both eyes, or just in one?

This version was initially intended as a beta release. However, after thorough testing and finding no major bugs, we have decided to make it a public release. It is no longer limited to beta users. We have resolved the issue with the foveated rendering status display, which now applies to the Crystal headset as well. If you have not paired a controller and are using the volume button as a clicker to configure the room settings, it may conflict with the volume display. The development team is currently reworking the logic to address this issue. Setting Pimax Play to "offline"? Currently, unless your system lacks an internet connection, it is not possible to set Pimax Play to "offline." However, this request has been forwarded to the development team, and they are working on a solution. Could you please elaborate more on #4 question?

This firmware is intended for new Crystal Light users who purchased the headset after the launch of the Prime program. If you owned the headset prior to this, you can disregard it.

Pimax Play v1.35.02 Download: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.35.02.01.02_202412061738.exe Release Notes: New Features and Improvements: New Pimax Prime Payment Plan: Introduced a 24-month payment plan for VR headsets. Optimized Foveated Rendering Status Display: Revised the status display of the Foveated Rendering feature. Bug Fixes: Fixed Japanese Translation Errors: Corrected several Japanese language translation errors. Firmware Update: Crystal Light Firmware v1.0.12: Supports the new Pimax Prime program. Note: If you want to get an update prompt for Beta versions of Pimax Play, enable the "Public Test Channel" in "Settings" of Pimax Play.

Hi, Could you please update the Pimax Play to version 1.35.02 and the headset firmware to 1.0.12? Here’s the download link for the update: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.35.02.01.02_202412061738.exe This update should help resolve the issue. We've discovered that the problem isn't persistent but may occur occasionally in previous patch. Please let me know once you've completed the updates. Thanks!

You won't be affected; you can just connect the headset to Pimax Play without any hassle.

"Pre-prime hardware"? By that, do you mean headset ordered by a user before the Prime program was introduced? If so, it will be not affected, since they will pay full on the website.

@Maduce, could you please download the DeviceSettings file and replace the existing one? It’s located at: C:\Program Files\Pimax\Runtime. If this doesn’t resolve the issue, please let me know. I’ll involve the developer, and we can arrange a remote session for further troubleshooting. DeviceSetting.exe

The latest client version 1.35 has been released. This update introduces the Prime program, which requires new users to download the updated client. Aside from this, no significant bug fixes have been included.

The "Check for Updates" feature will work when the update is rolled out to all users. If you don't receive an update prompt after clicking it, it means the update hasn't been released to you yet or is currently being rolled out to a small group of users.

It shouldn't related to the software, have you report this to our support?

What was the ticket number?

Hey, Sorry I’m away from the office, but I’ve left a note for the dev team to check if they have any findings regarding your log files.

I would say both are good for DCS. In this case, we will handle it as an after-sales issue. If it’s out of warranty, you will be responsible for the cost of repair or replacement. This will depend on the after-sales team, so I can’t make any promises. I will make sure they add this information to the FAQ page.

We do offer after-sales support, but you will need to ship the headset to Sweden or another EU retailer, as there are no local after-sales services available. This will significantly increase both the cost and the time required for any replacement, repair, or return. However, we are actively working on a solution and hope to have this issue resolved before the Super begins shipping.

Please create a support ticket to report this issue. This will allow the tech team to involve a developer to investigate the problem further.

Hi DZ, Apologies for the delayed response. The software team is looking into this, but I can't provide a specific timeline at this moment. However, I've already submitted this request in the earlier meeting.

You'll have a 14-day trial period, and if you're not satisfied, simply request a full refund. I'm confident you'll love it once you've fine-tuned everything.

Yes, I am.

Please send me a DM. Thank you.

Great! Happy Flying! If you encounter any issues, please don't hesitate to let me know.

Have you tried to adjust the wearing position to find the sweetspot before enters DCS? Also, please check if Foveated Rendering is enabled.

There should be an option to purchase the headset only, without controllers. Let me check with the team if they've listed it on the store page.

While not everyone may recognize the efforts, we are taking concrete steps to address the issues raised. We are committed to improving our communication, customer service, and logistics to complement our excellent hardware. Actions truly speak louder than words. Of course, we have a detailed spreadsheet categorizing all the issues raised in the video comments. This will help us prioritize and address these concerns.

1. We acknowledge that quality control has been a significant concern for our customers. We're actively working to address this issue, from sourcing high-quality materials to refining our manufacturing processes, optimizing factory conditions and more. 2. We recently held a meeting to discuss warranty policies and are currently working on a revised return, refund, and warranty policy. We anticipate sharing more details on this soon. I will discuss this topic with the team in our next meeting. That’s why I’m here to provide additional support to our user. While it might not be visible to others, I’ve done my best to assist, and I believe this contributes positively to our company’s reputation.