Calvin.Pimax

Roger that, I have asked the logistic team to update the status with you.

What is the order number, sir?

It's not the Sword, it's the default controller. Holding Pi button is the quick recenter for all scenario.

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Could you please export a log file after rebooting the PC? You can upload it to Google Drive or WeTransfer, and I’ll forward it to the dev team for further analysis. Are you also using the Pimax OXR runtime?

Let me check if any users are available to share screenshots of their in-game settings so you can follow their preferred configuration.

@BIGNEWY Any suggestion?

The update prompt hasn't been sent to everyone yet, but you should receive it by next week if you haven't updated to 1.34.

Yes, the Pimax Play is compatibles with all Pimax headset, except for 4K. It is related to the tracking algorithm. Nope. When switched to 90Hz upscale mode, the headset unable to connect.

Pimax Play v1.34.01 Download: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.34.01.01.03_202411011808.exe Release Notes: General: Introduced “Open-Beta” for early access to new features. Various other bugs have been corrected. Resolved a bug where the 90Hz upscale refresh rate was not functioning. (Only for Crystal Light) Addressed an issue causing system freezes. (Only for Crystal Light) Firmware: Crystal Light Version: 1.0.11 Improved microphone and speaker performance to address audio issues. Enhanced connection stability to reduce the chances of system freezes. Fixed an occasional screen display anomaly that occurred when restarting services. Algorithm: Crystal Light Increased the quality of offline maps. Optimized the tracking algorithm for improved performance.

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Have you tried to switch to other USB port?

Hello, Could you please share the ticket or order number with me? I can look into it and ask the logistics team to provide an update regarding the missing DMAS.

I applied a $10 discount along with the Seasonlock on a single order, and it worked successfully.

If you haven't heard from our support team, please let me know. They will review the log files to analyze why the eye-tracking cuts off after some time; the error should be recorded in the log files.

Seems like it's related to the USB. Have you tried to switch the 3.0 port?

Since the headset was not purchased from our authorized reseller, you will need to contact the reseller first. Once you do that, we can proceed with the next steps. If the seller is one of our authorized resellers, we will able to provide further assistance (eg: in this case, the lenses will be free of charge) I’m also checking with the support team to see if we can schedule the replacement for you without charging the $50 fee.

Got it. Let me check with the support team.

Could you please share the ticket number? I'll take a look and urge the team to resolve the issue promptly.

What is your current PC system setup? Have you tried reverting to an earlier version of Pimax Play to see if the CPU still spikes to 100°C? Please note that the PCL's tracking is managed by the CPU, which can increase utilization compared to others.

Please navigate to Device Settings > General > Log > Export. This will allow you to receive the log files from Pimax Play. It has been confirmed that there is an issue with the 90Hz upscale refresh rate, and our developers are currently working on a fix.

Hello, Could you please export the log files and share them with me via Google Drive or WeTransfer? It seems there’s an issue with the refresh rate. I tried DCS with this refresh rate and didn’t encounter the mentioned issue.

Got it! Have you guys completed the survey yet?

Yes, we're gathering more feedback from our users to determine which features are essential for the OpenXR runtime. In the previous build, we only integrated Quadviews and didn’t provide an option for users to customize their Quadviews preference values. I’m aware that some users are requesting this feature.

Seems like you need an external fan to prevent the fog up.