Calvin.Pimax

Today in our Progress Update: Pimax Day Celebrations Events calendar Smart smoothing is being worked on GPU compatibility (AMD RX 9070) Wide FOV lens for the OG Crystal starts shipping Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page. —————————————————————————————————————————————————————————————————————— Pimax Day Celebrations March 14th is Pimax Day. Join the activities on the website with promotional discounts and lucky draws — and tune in to YouTube for the Pimax Star Award, as well as Martin's (Sweviver) story of Pimax. To join the VRChat event ( 9:30 AM - 11:30 AM (UTC+8), March 14) add 'PimaxDaisy' as a friend in VRChat or via this URL. —————————————————————————————————————————————————————————————————————— Events calendar The Pimax Crystal Light will be at available for testing during the GDC (Game Developers Conference) in San Fransisco, from March 17 to 21. We also got two airshows coming up. Try out Pimax headsets at the Avalon Airshow in Australia (March 25 to 30), and at Sun N Fun in Miami, US (April 1 to 6). ____________________________________________________________________________________________________________________________________________________ GPU compatibility (Nvidia RTX 50 Series and AMD 9070) While the Nvidia RTX 50 Series now works well (as mentioned in our previous update), some users with the AMD Radeon RX 9070 and AMD RX 9070 XT are experiencing issues. We are working with the AMD team to address these issues. ____________________________________________________________________________________________________________________________________________________ Smart smoothing We are aware that some users face compatibility issues in some games with Smart Smoothing. We are working on getting it fixed, but what would be helpful is to receive Pimax Play logs from when an error has occurred. Feel free to send these to calvin.yau@pimax.com ____________________________________________________________________________________________________________________________________________________ Wide FOV lens for the OG Crystal starts shipping The lenses are currently in our HQ, and our team is doing the final packaging. Batch by batch (while stock lasts), eligible users will receive an email to pay the remaining amount and verify the shipping address, or receive a coupon for Pimax products.

No, I’d suggest performing a clean reinstallation of Pimax Play. Before reinstalling, please check these locations: C:\Users\Administrator\AppData\Roaming\PimaxClient C:\Users\Administrator\AppData\Local\Pimax C:\Users\Administrator\AppData\Local\pimaxclient-updater C:\Users\Administrator\AppData\Local\PiPlatformService C:\Users\Administrator\AppData\Local\PiTool

How was the performance? Notice any differences?

With "Active Chaperone" turned off, does the boundary still appear?

Have you tried reinstalling version 1.38? What error did you encounter when launching the game? I just tested it on my end, and everything seems to be working fine.

I got you!

While installing the 1.38v, please check the Task Manager and search for "Pi." Then, end any tasks related to it.

Have you try the PimaxXR instead of the Pimax OpenXR runtime?

With the latest 1.38v client, you can access these two overlays without using a controller: Pimax Quick-Menu Overlay: Press and hold the "+" volume button for 4 seconds. Navigate using head tracking. Use the volume buttons as confirmation keys. SteamVR Overlay: Press and hold the headset volume "-" button for 4 seconds to bring up the Steam quick menu. Navigate using head tracking. The volume buttons also act as confirmation keys. Exiting the Quick Menu: Press the volume key when the crosshair moves beyond the menu to exit. You can download the client here: https://pimax.com/blogs/blogs/progress-update-february-26 Please note that this feature will require more optimization. In its current state, the audio indicator pops up when using it as a clicker.

Try to play around with the render quality in Pimax Play, and is the Quad-views enabled?

I believe our support team has already contacted you regarding the new shipment arrangement.

What's the order number, sir?

If you didn't hear from our support, please share the ticket # with me.

Tried to bypass the DP extension pigtail?

@LtSpoon Could you please export the log file from Pimax Play and share it with me? Also, could you let me know which client and firmware version you're using?

Understood. I'll ask the team to run another test to check for any unusual behavior in the eye-tracking data logs.

Hey @T24_Martin We've tried to replicate the issue, but haven't been able to reproduce it. I’ll report this to the DCS QA team to see if they have any insights.

@Peedee You might need to file a support ticket, and our tech team will assist you with the USB troubleshooting.

Let me check with the QA team to find out when the next patch will be released to address this issue. I've received a few reports that the 90Hz upscale is still not working properly. Have you tried to reseat the DP cable (at the headset's end)

Noted. I will leave a message for the after-sales team regarding the missing postage refund.

If you encounter the "Not Tracked" message, simply move the headset around, and it should return to normal. Regarding the USB 3.0 issue, please check if there are any errors in the Device Manager.

Hi Martin, Let me report this to the dev team. They’ll try to replicate the issue and investigate the log files to determine why the eye-tracking data is not being saved.

You could try downloading these QR codes, printing them out, and pasting them on the wall. https://drive.google.com/drive/folders/17bcsyzFKooC4U_o4uu7oPRUHVMsEdo5S?usp=drive_link Also, please ensure the room is well-lit. Regarding the boundary issue, go to Pimax Play > Device Settings > Advanced and ensure the "Activate Chaperone" option is disabled.

Yes, I understand that delays can be disappointing, but we don’t want to send out the headset without addressing the issues that might affect its performance. The feedback from our beta testers will definitely help us resolve these issues and ensure the performance quality. This will help us avoid the mistakes we’ve made in the past years.

Regarding the panel, you may refer to this update. null