Calvin.Pimax

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No worries buddy.

The Crystal Super is shipping, and we're happy to see the headset finally in the hands of so many users. That said, we have also fast accumulated a lot of feedback on the headset now. With this blog post, we would like to inform you that we are aware of these bugs, and that we're working flat out to fix them as soon as possible. Please note that some of these are general, while others occur for some users in some games with some PC configurations. Pimax Crystal Super 50 PPD - Known Bugs (29 April): Auto-IPD isn't always accurate (In progress) For some users, in some games, colors are overblown (In progress) The audio is not as loud as with OG Crystal, rendering in 16-Bit rather than 24-Bit (In progress) Controller tracking has some drift (In progress) Inside-out tracking performance on some PC configs (In progress) Front V can't change colour (In progress) Microphone quality (In progress) Color fringing on in-game menus (In progress) Cooling vents are either silent or loud (In progress) We have also encountered more bugs but these are mentioned only once or twice, and we think it's due to user's PC configuration. These bugs are not listed here, as we're still learning more and solving them with these users. Meanwhile, Nvidia and AMD are updating their GPU drivers for the 50 series and 9700 respectively. (E.g., Nvidia released a hotfix less than 24 hours ago.) Some frequently asked topics are the following (these are not bugs): Some users with an Ultraleap Hand Tracking module have reported compatibility issues with the bottom USB-C slot. This can occur if you have a very old Ultraleap Hand Tracking module. Please contact our support to have this fixed. Local dimming is non-adjustable in Pimax Play. This is because the with the Crystal Super, unlike the Crystal Light and OG Crystal, local dimming is a hardware solution. This has the benefit of having more individual zones, and these zones can be controlled individually on the hardware level, which increases speed and precision. The first reviewers have also highlighted the improved local dimming performance. One of the downsides however is that the amount of local dimming cannot be adjusted in Pimax Play. For more upcoming Pimax Play features, refer to our latest Q&A video:

Today in our Progress Update: Pimax Play 1.39.2 (BETA) is out New 3D Printable files for Pimax headsets released Crystal Super 50 PPD known bugs Q&A and Pimax Play planning Pimax used on an official Formula E event Pimax Connect, May 11th Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page. Read more at: https://pimax.com/blogs/blogs/progress-update-4-29

Here is the download link: Please ensure you have wipe of the Pimax files and folders at: C:\Users\Administrator\AppData\Roaming\PimaxClient C:\Users\Administrator\AppData\Local\Pimax C:\Users\Administrator\AppData\Local\pimaxclient-updater C:\Users\Administrator\AppData\Local\PiPlatformService C:\Users\Administrator\AppData\Local\PiTool

There are few reviews on Reddit and Discord, you could check them out.

1. Yes, the updated base price is now $799 USD. 2. If you're not satisfied with the headset within 14 days, you can simply file a support ticket to request a full refund. 3. There is no restocking fee, but a regional surcharge applies to US customers only. 4. For any technical issues or RMAs, you’ll need to file a support ticket. Once the ticket is created, the trial period will be paused. For example: If you encounter an issue on the 12th, log a ticket, and the issue is resolved on the 15th, we will extend your trial period accordingly, based on the situation.

Exiting the Quick Menu: Press the volume key when the crosshair moves beyond the menu to exit. The horizontal calibration feature has been temporarily removed due to a bug that was affecting controller tracking. Our engineers are currently working on optimizing it, and we’ll reintroduce the feature once it’s resolved.

My best guess would be June/July.

Regarding the tariffs, this is decision we made: https://pimax.com/blogs/blogs/pimaxs-measures-to-mitigate-the-impact-of-the-us-tariffs Unfortunately, no. You might want to try your luck on AliExpress or eBay.

The tracking numbers are being generated and updated in the system gradually. Some users already received their tracking details yesterday.

Yeah, we’ve been pushing the engineers to provide more information on the faceplate, and hopefully, it will be released according to the estimated timeline. As for the tariffs, our team is still working on finding the best solution. We know it will impact our US customers significantly, so we need to carefully review all possible options before making any decisions.

Awaiting confirmation from the team, as it's currently 2:38 AM in Shanghai. Yes, the engineers are working on it, and we’re hoping to have a thorough video demo for the lighthouse faceplate if it's available in the next few weeks.

My best estimate is that it will be delivered by July, but our production team is working hard to ramp up. Regarding the cable, let me check with the Shanghai warehouse. If any are available, I can request a price quote for you.

Nope, it will only compatible with the og Crystal.

No worries! Happy Flying!

Noted! Okay! I've reported this to the devs.

Today in our Progress Update: Pimax Day Celebrations Events calendar Smart smoothing is being worked on GPU compatibility (AMD RX 9070) Wide FOV lens for the OG Crystal starts shipping Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page. —————————————————————————————————————————————————————————————————————— Pimax Day Celebrations March 14th is Pimax Day. Join the activities on the website with promotional discounts and lucky draws — and tune in to YouTube for the Pimax Star Award, as well as Martin's (Sweviver) story of Pimax. To join the VRChat event ( 9:30 AM - 11:30 AM (UTC+8), March 14) add 'PimaxDaisy' as a friend in VRChat or via this URL. —————————————————————————————————————————————————————————————————————— Events calendar The Pimax Crystal Light will be at available for testing during the GDC (Game Developers Conference) in San Fransisco, from March 17 to 21. We also got two airshows coming up. Try out Pimax headsets at the Avalon Airshow in Australia (March 25 to 30), and at Sun N Fun in Miami, US (April 1 to 6). ____________________________________________________________________________________________________________________________________________________ GPU compatibility (Nvidia RTX 50 Series and AMD 9070) While the Nvidia RTX 50 Series now works well (as mentioned in our previous update), some users with the AMD Radeon RX 9070 and AMD RX 9070 XT are experiencing issues. We are working with the AMD team to address these issues. ____________________________________________________________________________________________________________________________________________________ Smart smoothing We are aware that some users face compatibility issues in some games with Smart Smoothing. We are working on getting it fixed, but what would be helpful is to receive Pimax Play logs from when an error has occurred. Feel free to send these to calvin.yau@pimax.com ____________________________________________________________________________________________________________________________________________________ Wide FOV lens for the OG Crystal starts shipping The lenses are currently in our HQ, and our team is doing the final packaging. Batch by batch (while stock lasts), eligible users will receive an email to pay the remaining amount and verify the shipping address, or receive a coupon for Pimax products.

No, I’d suggest performing a clean reinstallation of Pimax Play. Before reinstalling, please check these locations: C:\Users\Administrator\AppData\Roaming\PimaxClient C:\Users\Administrator\AppData\Local\Pimax C:\Users\Administrator\AppData\Local\pimaxclient-updater C:\Users\Administrator\AppData\Local\PiPlatformService C:\Users\Administrator\AppData\Local\PiTool

How was the performance? Notice any differences?

With "Active Chaperone" turned off, does the boundary still appear?

Have you tried reinstalling version 1.38? What error did you encounter when launching the game? I just tested it on my end, and everything seems to be working fine.

I got you!