Calvin.Pimax

What's the ticket #?

I’d estimate around 65-70 FPS with Quadviews, TAA, and High Res settings.

Could you please file a support ticket and attach the log files? Alternatively, you can just send the log files directly to me.

He tested the Super on both the 4090 and 5090 GPUs, with an Intel 13900KF CPU overclocked to 6.0GHz.

Noted. We are working on the colour profile.

Have you tried to lower the brightness with -1 and the contrast with -3?

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No worries buddy.

The Crystal Super is shipping, and we're happy to see the headset finally in the hands of so many users. That said, we have also fast accumulated a lot of feedback on the headset now. With this blog post, we would like to inform you that we are aware of these bugs, and that we're working flat out to fix them as soon as possible. Please note that some of these are general, while others occur for some users in some games with some PC configurations. Pimax Crystal Super 50 PPD - Known Bugs (29 April): Auto-IPD isn't always accurate (In progress) For some users, in some games, colors are overblown (In progress) The audio is not as loud as with OG Crystal, rendering in 16-Bit rather than 24-Bit (In progress) Controller tracking has some drift (In progress) Inside-out tracking performance on some PC configs (In progress) Front V can't change colour (In progress) Microphone quality (In progress) Color fringing on in-game menus (In progress) Cooling vents are either silent or loud (In progress) We have also encountered more bugs but these are mentioned only once or twice, and we think it's due to user's PC configuration. These bugs are not listed here, as we're still learning more and solving them with these users. Meanwhile, Nvidia and AMD are updating their GPU drivers for the 50 series and 9700 respectively. (E.g., Nvidia released a hotfix less than 24 hours ago.) Some frequently asked topics are the following (these are not bugs): Some users with an Ultraleap Hand Tracking module have reported compatibility issues with the bottom USB-C slot. This can occur if you have a very old Ultraleap Hand Tracking module. Please contact our support to have this fixed. Local dimming is non-adjustable in Pimax Play. This is because the with the Crystal Super, unlike the Crystal Light and OG Crystal, local dimming is a hardware solution. This has the benefit of having more individual zones, and these zones can be controlled individually on the hardware level, which increases speed and precision. The first reviewers have also highlighted the improved local dimming performance. One of the downsides however is that the amount of local dimming cannot be adjusted in Pimax Play. For more upcoming Pimax Play features, refer to our latest Q&A video:

Today in our Progress Update: Pimax Play 1.39.2 (BETA) is out New 3D Printable files for Pimax headsets released Crystal Super 50 PPD known bugs Q&A and Pimax Play planning Pimax used on an official Formula E event Pimax Connect, May 11th Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page. Read more at: https://pimax.com/blogs/blogs/progress-update-4-29

Here is the download link: Please ensure you have wipe of the Pimax files and folders at: C:\Users\Administrator\AppData\Roaming\PimaxClient C:\Users\Administrator\AppData\Local\Pimax C:\Users\Administrator\AppData\Local\pimaxclient-updater C:\Users\Administrator\AppData\Local\PiPlatformService C:\Users\Administrator\AppData\Local\PiTool

There are few reviews on Reddit and Discord, you could check them out.

1. Yes, the updated base price is now $799 USD. 2. If you're not satisfied with the headset within 14 days, you can simply file a support ticket to request a full refund. 3. There is no restocking fee, but a regional surcharge applies to US customers only. 4. For any technical issues or RMAs, you’ll need to file a support ticket. Once the ticket is created, the trial period will be paused. For example: If you encounter an issue on the 12th, log a ticket, and the issue is resolved on the 15th, we will extend your trial period accordingly, based on the situation.

Exiting the Quick Menu: Press the volume key when the crosshair moves beyond the menu to exit. The horizontal calibration feature has been temporarily removed due to a bug that was affecting controller tracking. Our engineers are currently working on optimizing it, and we’ll reintroduce the feature once it’s resolved.

My best guess would be June/July.

Regarding the tariffs, this is decision we made: https://pimax.com/blogs/blogs/pimaxs-measures-to-mitigate-the-impact-of-the-us-tariffs Unfortunately, no. You might want to try your luck on AliExpress or eBay.

The tracking numbers are being generated and updated in the system gradually. Some users already received their tracking details yesterday.

Yeah, we’ve been pushing the engineers to provide more information on the faceplate, and hopefully, it will be released according to the estimated timeline. As for the tariffs, our team is still working on finding the best solution. We know it will impact our US customers significantly, so we need to carefully review all possible options before making any decisions.

Awaiting confirmation from the team, as it's currently 2:38 AM in Shanghai. Yes, the engineers are working on it, and we’re hoping to have a thorough video demo for the lighthouse faceplate if it's available in the next few weeks.

My best estimate is that it will be delivered by July, but our production team is working hard to ramp up. Regarding the cable, let me check with the Shanghai warehouse. If any are available, I can request a price quote for you.

Nope, it will only compatible with the og Crystal.

No worries! Happy Flying!

Noted! Okay! I've reported this to the devs.