Calvin.Pimax

We will do our best to release the Super within the mentioned timeframe and aim to break this Pimax Experience Filter

I suggest filing a support ticket and allowing our tech support to provide further assistance. I guess a replacement lenses will solve the issue

Hey Pimaxian! We are currently evaluating the demand for our hand tracking module, which is temporarily out of stock. Your feedback will help us understand how critical this module is to your VR experience and inform our decision on future production. Please take a moment to share your interest, current usage, and any specific needs you may have for the hand tracking module. Your input is greatly appreciated and will guide us in improving our offerings. Thank you for participating! https://tally.so/r/mV8kAl

Of course, without showing an actual product or even demonstrating a prototype at an event, people might still be skeptical about whether the headset will work until it's delivered to their hands. That's why we keep updating the development progress, so our users can stay informed about the product's status and upcoming plans. For every headset we've launched, we've ensured that every patch is compatible with them.

I’d recommend waiting for tech support to diagnose your setup and headset. They’ll be able to identify the root cause and provide further assistance. Personally, I doubt it’s the cable or extender.

The team is currently assessing the demand and quantity for the hand tracking module. If we are about to discontinue this item, an announcement will be published.

An update on the wFoV lenses will be available this week.

Lovely! Indeed, I do connected with many users on Reddit and Discord! Now it's time to meet some fighters here.

You're most welcome, mate. Just doing my part to ensure our users have a good time with our headset. Of course, there might be exceptions when issues arise, but I'm always here to provide assistance.

Hello @Uncle Do you notice this issue in both eyes, or is it only occurring in one eye? Based on your description, it could be related to the lens, but we'll need to investigate further to identify the exact cause. Hey @Johnny Dioxin , pleasure to meet ; I'm Quorra Thanks for sharing that thread around! I'm checking this forum as well, but I'm mainly active in the Pimax subcategory.

Hey Shack, I suggest filing a support ticket so our tech support can check if the battery and cable are working properly. If the headset shuts down after 2-3 minutes, it might be a hardware issue. Also, if you're using a hub to connect the headset, try connecting it directly to the motherboard instead.

You may want to remove the lenses and clean the inside with a microfiber cloth. Do not spray any liquid on the cloth.

Hi DZ, Thanks for your patience! If you haven't heard back from our support team yet, please share your ticket number with me. I'll do my best to review it and provide suggestions to the team to ensure you get the assistance you need. Lol, I'm keeping an eye on several communities and servers. Unless there's an issue with notifications, I usually respond to users within 12 hours. Have a great day!

You might want to adjust the IPD by plus or minus 0.5 or 1. Even with the exact figure provided by an optometrist, it sometimes won't work perfectly with a VR headset. I assume you’ve encountered cross-eyed vision, which might also be due to being too close to the lenses. Try pulling the headset away from your face slightly and see if it improves. Try restoring the IPD offset to default first. Then, adjust the IPD until the cross-eyed effect is resolved before configuring the offset value. Also, are you on Discord? If so, please shoot me a message at kehweng.null

Sounds good. Yes, we will allocate batches of headsets to the local warehouse first, and then schedule the delivery to our users. If you encounter any other issues, please let me know. Just a ping will do

Hello, Have you tried reseating the right lens? Please follow the instructions demonstrated in the video. Additionally, could you please share the ticket number with me? I'll take a look at it with the support team and urge them to provide further instructions. The lenses are replaceable, but not with other types such as wFoV or 42ppd.

Please share the order or ticket number with me via DM. I will urge the support team to provide you with the latest order status. @Johnny Dioxin

Rest assured guys, I believe the ED's VR Dev team will sort it out. Additionally, since they have the Crystal on hand, it should be easier for them to investigate this bug.

Nope, it has nothing to do with OpenXR. If that's the case, the last thing you might want to try is the DP extension on the left side. Remove the gasket and pull out the DP extension, then connect the DP cable directly into the headset. I suspect it might be a loose connection or a faulty extension.

Hi there! Are you currently using the powered hub? If so, we recommend trying to connect the cables directly to your PC to see if that resolves the issue. Still having trouble? Double-check the DP extension cable for any loose connections.

Compatible with OG Crystal and Light, also other P2 models.

PimaxPlay: 1.21.01 Note: This version is compatible with the Pimax P2 series and Crystal series. Download Link: https://dlappstore.pimax.com/release/PimaxPlaySetup_Release_toC_V1.21.01.01.06_202406281838.exe Release notes: Added the option to minimize PimaxPlay at startup. Added alerts for abnormal lighting conditions in Crystal Light. Mandatory firmware upgrade for Crystal Light if the version is below 1.0.3. Optimized the quick menu to support the entire Pimax headset line. Improved the tracking algorithm of Crystal Light for increased accuracy. Enhanced controller tracking for Crystal Light. Optimized memory management in PimaxPlay. Improved security mechanisms in PimaxPlay.

Our support team is doing their best to reduce response times to within 24 hours. However, time zone differences can sometimes be a challenge.

No worries, you won't be classified as a late buyer and lose your pre-order queue position. In fact, we can trace back your purchase history to secure your slot.