Calvin.Pimax

Sorry, I didn’t read the message clearly. Let me check with the team to see if Crystal Light owners will have the same discount offer when upgrading to the Super. @WipeUout Unfortunately, there's no current schedule to rework the upscale mode for the 8KX at this time.

Hello @Keith Briscoe The tracking algorithm is a long-term project, and our team is doing their best to improve it with every patch. Have you tried switching between lighting frequencies? You may need to check your local lighting frequency, which could be either 50Hz or 60Hz.

You may try to avoid using the START command and instead use the following: "C:\Program Files\Pimax\PimaxClient\pimaxui\PimaxClient.exe" 1>nul 2>nul

https://pimax.com/blogs/blogs/crystal-super-update-q-a You will receive $400 discount and has not changed. Unfortunately, no, but once the headset left the local warehouse, you can check the status. As the headset leaves the factory or Shanghai office for the local warehouse, it is allocated in batches. The logistics team will then schedule delivery to your doorstep one by one. The 8KX does have upscale mode.

Checking with the engineers, and more information about the MR Cover will be revealed soon. Yes, we will continue to support this model.

JayDee from Youtube?

Today in our Progress Update: Pimax Play 1.25 available for download Demo of the upcoming upscaling mode (with FPS benchmarks) 12K, wide-FOV lenses, and other product update video Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimaxians. For questions or comments, reach out to a Pimax representative on [Discord](https://pimax.com/discord), or contact us via our [support page](https://pimax.com/pages/support-center). Pimax Play 1.25 available for download Version 1.25.01 is available for download here: It will be pushed to Pimax Play clients later. Improvements and new features: Controller Vibration Adjustment: Added the ability to customize controller vibration settings. Memory Management Optimization: Resolved memory leaks occurring in specific scenarios to improve overall performance and reliability. Third-Party Tracker Battery Display: Introduced battery level display for third-party trackers, allowing users to monitor power levels easily. Headset Tracking Algorithm Optimization for Crystal Light: Improved accuracy in low-light conditions. Enhanced tracking accuracy after headset restart. Controller Algorithm Optimization for Crystal Light: Fixed issues with controller drift when stationary. Enhanced overall stability of controller tracking. Upcoming upscaling mode (with FPS benchmarks) The upcoming upscaling mode in Pimax Play uses an algorithm to add pixels and detail to an image, making it sharper and clearer. It's much more effective than simply resizing low resolution. This greatly helps low and mid-end GPUs to enjoy the great visuals of the Pimax Crystal Light. We can upscale, for instance, a 2160x2160 resolution per eye (the resolution of the HP Reverb G2) to 2880x2880 per eye (the native resolution of the Pimax Crystal Light). The algorithm helps create a much better image than if the visuals were simply resized. Visual illustration: Video with benchmarks Please note: We are benchmarking the Frame Rate Per Second (FPS), both in Kayak VR and VRChat. The desktop view is not affected by upscaling, only the visuals inside the headset. The FPS benchmarks are inside the video. The plugin is still being optimized. The GPU used in the test is an RTX 3080. Basically what we get is: * 2160x 2160 without upscale (Frame rates ️️️️️, visuals ️️) * 2880 x 2880 without upscale (Frame rate ️️, visuals ️️️️️) * 2160x2160 to 2880 x 2880 with upscale (Frame rate ️️️️, visuals ️️️️) Check the videos above to see the difference. Under the same scenario, Upscale Mode reduces GPU utilization and increases the frame rate by approximately 25%. Status update about several products (Portal, 12K, wide-FOV lenses, 60G Airlink, and more) Discover the latest updates on the 12K headset, non-local-dimming Crystal Light, wide FOV lenses, and more in our July progress update.

Yes!

Perfect! Great to hear that you enjoyed the headset!

Roger that!

We will do our best to release the Super within the mentioned timeframe and aim to break this Pimax Experience Filter

I suggest filing a support ticket and allowing our tech support to provide further assistance. I guess a replacement lenses will solve the issue

Hey Pimaxian! We are currently evaluating the demand for our hand tracking module, which is temporarily out of stock. Your feedback will help us understand how critical this module is to your VR experience and inform our decision on future production. Please take a moment to share your interest, current usage, and any specific needs you may have for the hand tracking module. Your input is greatly appreciated and will guide us in improving our offerings. Thank you for participating! https://tally.so/r/mV8kAl

Of course, without showing an actual product or even demonstrating a prototype at an event, people might still be skeptical about whether the headset will work until it's delivered to their hands. That's why we keep updating the development progress, so our users can stay informed about the product's status and upcoming plans. For every headset we've launched, we've ensured that every patch is compatible with them.

I’d recommend waiting for tech support to diagnose your setup and headset. They’ll be able to identify the root cause and provide further assistance. Personally, I doubt it’s the cable or extender.

The team is currently assessing the demand and quantity for the hand tracking module. If we are about to discontinue this item, an announcement will be published.

An update on the wFoV lenses will be available this week.

Lovely! Indeed, I do connected with many users on Reddit and Discord! Now it's time to meet some fighters here.

You're most welcome, mate. Just doing my part to ensure our users have a good time with our headset. Of course, there might be exceptions when issues arise, but I'm always here to provide assistance.

Hello @Uncle Do you notice this issue in both eyes, or is it only occurring in one eye? Based on your description, it could be related to the lens, but we'll need to investigate further to identify the exact cause. Hey @Johnny Dioxin , pleasure to meet ; I'm Quorra Thanks for sharing that thread around! I'm checking this forum as well, but I'm mainly active in the Pimax subcategory.

Hey Shack, I suggest filing a support ticket so our tech support can check if the battery and cable are working properly. If the headset shuts down after 2-3 minutes, it might be a hardware issue. Also, if you're using a hub to connect the headset, try connecting it directly to the motherboard instead.

You may want to remove the lenses and clean the inside with a microfiber cloth. Do not spray any liquid on the cloth.

Hi DZ, Thanks for your patience! If you haven't heard back from our support team yet, please share your ticket number with me. I'll do my best to review it and provide suggestions to the team to ensure you get the assistance you need. Lol, I'm keeping an eye on several communities and servers. Unless there's an issue with notifications, I usually respond to users within 12 hours. Have a great day!

You might want to adjust the IPD by plus or minus 0.5 or 1. Even with the exact figure provided by an optometrist, it sometimes won't work perfectly with a VR headset. I assume you’ve encountered cross-eyed vision, which might also be due to being too close to the lenses. Try pulling the headset away from your face slightly and see if it improves. Try restoring the IPD offset to default first. Then, adjust the IPD until the cross-eyed effect is resolved before configuring the offset value. Also, are you on Discord? If so, please shoot me a message at kehweng.null