Calvin.Pimax

It's temporarily mate.

Yes, you can purchase a replacement cable from our webstore. If the headset (aside from the cable) is defective, we offer repair services. Should you need this assistance, please file a support ticket, and our support team will provide further instructions. Yes, users can obtain a replacement and install it themselves. The lenses cannot be repaired; they can only be replaced with a new pair. Yes, the stock controllers are listed on our webstore. You can purchase them later if you want to play games with controllers. The controllers can be repaired with other Crystal ones; you'll just need to pair them via the client (PimaxPlay). It depends on which third-party headphones you're using and if they fit. The stock headphones can be removed. Production is ramping up, and we expect the shipment will commence by the end of May. Typically, it takes around 4 weeks to fulfill the order. When you proceed to checkout, the VAT should be included in the total price. For warranty/returns, we will require you to ship the headset back to the designated local warehouse. As you are based in Australia, there is one warehouse, and another one is in New Zealand, if I'm not mistaken. I assumed I have answered all the questions, if there's any miss, let me know.

Maybe you could consider the StudioFormCreative's Crystal foam pad? https://www.studioformcreative.com/product-page/pimax-crystal-pu-face-foam-leather-ultimate-upgrade-kit

Today in our Progress Update: Pimax Crystal Light shipping starts soon Wide FOV lens update Winners Frontier giveaway Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimaxians. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page. Pimax Crystal Light shipping starts soon In our internal testing, the Crystal Light runs extremely smooth, as nearly all of its features are inherited from the Crystal. The beta test has already started, with headsets having shipped out to selected users across the world. Not just that. The Crystal Light has already had its first offline demo at the 2024 Chinese Formula 1 Grand Prix, with the European and US roadshow starting soon. We're also ready to ship the first batch of pre-orders at the end of this month. If you've pre-ordered the Pimax Crystal Light, please keep an eye out on our social channels or your email, as we'll soon reach out to you for the final payment Wide FOV lens update The design has been finalized and we've shipped around 50 sets of lenses, yielding some positive reviews as well as suggestions to work on. Neil from Player1 Sim Gear: "The reason you need to get the lenses on your Crystal is because of the sense of speed. The additional 10 degrees on the outside of each of your eyes, gives your brain significantly more input on movement." These earlier batches were made with a lens mold designed for small batches. We are now in the process of upgrading to a large-scale mold for the wide FOV lens. This mass-production mold should be ready for production around May 25th, continuing to ship to customers in June. Winners from the Frontier giveaway As said during our Frontier event, we'll provide prizes to selected comments. Here are our picks: 2x Crystal Light winners: Headsethistorian spandexunderwear3630 50% discount coupon (to be used for the 60G Airlink, Crystal Light, or Crystal Super) andyvanderbeken3729 martinbailey4076 LarryCampbell-ht3sr tdhitchins CaptainBiggles. frankymix4094

Please do not flash this debug version, as the 8KX has different firmware compared to the 5K Super. If you're interested in trying this version: https://drive.google.com/file/d/1ztIa_cVJF-jyI4_Blql9gt_UM9yUtDfa/view?usp=sharing

Do you have any extra cables or PCs available to test? If the issue persists, please file a support ticket, and our tech support will run diagnostics with your setup and headset to determine the root cause of the 90Hz blackouts. Moreover, you may try flashing this debug version. https://drive.google.com/file/d/1t2z-Kgnr-6xfYrFRstZWUml-cl8CM5hp/view?usp=drive_link

Moreover, we are in touch with the ED team to explore further collaboration opportunities.

Hello, We are currently reworking the wFoV lenses, as there are some performance issues that need addressing before we begin shipping to our users. Consequently, they are not listed on our webstore yet. If you're interested and would like to find out more, please consider filing a support ticket at Pimax Support.

You might want to configure the profile.json like this: "local_dimming_black_level": 0.001 I have this setting and it works well for me.

Hi Biggles, Hmm. If it's not the purple, then it's not the eye-gaze settings on Quadviews. Let me check my setup and I'll get back to you shortly.

Date: April 15th Time: 11:00 AM PDT Where: Pimax.com & PimaxVR@Youtube

Have you enabled the EyeGaze on the QuadViews Companion? If so, please untick it.

Hello, It seems to be an issue with the headset firmware glitches. Have you attempted to flash this on the 8KX? P2_RELEASE_8KX_M299_20211011.dfu

The flashing red theoretically indicates low battery.

Hi @BIGNEWY You're very welcome, and I'm thrilled that you're enjoying the Crystal headset! We're delighted to have provided the loan unit for you to test, and your compliments are much appreciated Your review will certainly help other DCS members learn more about Pimax! Cheers, Calvin@Pimax

Lol. It's not magic, but rather a glitch in version 1.18 The development team has developed a hotfix, which is currently undergoing final inspection. My estimation is that the patch will be live by early next week!

A hotfix patch is on its way. While I can't promise it will completely resolve your problem, based on my own observations, it appears that there are abnormalities in the USB connectivity within your setup.

The headset changed to 72Hz even you've seleceted the 90Hz?

Please try to disable the Smart Smoothing on PimaxPlay.

We've gathered log files from users who have reported issues with their headsets, such as being unable to shut down or experiencing automatic reboots after attempting to power off through the physical button or client software. The development team is currently reviewing these logs and focusing on devising a solution.

If you're not using the hub, I would suggest you to connect the headset via the hub. Additionally, please kindly check the device manager, whether the UVC camera is enabled and working properly.

Recently we been testing with several GPU, and was fairly impressed with their performance in DCS VR. Check out more at here: Additionally, been playing around with the new introduced feature, quick see-through 20231215-162527.mp4

Hi! Thanks for pinning the post! I hope we will have some amazing collaborations in the near future!

Pimax 8th Anniversary Events Calling all Crystal owners! Show off your expertise in optimizing game performance on the Pimax Crystal and submit your guide for a chance to win a $300 voucher! For more information and to submit your entry, please visit: Pimax Crystal Optimization Challenge! But wait, there's more! To celebrate our 8th anniversary, we're offering exclusive discounts on all products: 8% off at checkout Extra $30 gift card when you enter the code "8YEARS" during checkout Don't miss out! These offers are valid until 31.12.2023. Plus, one lucky Crystal purchaser will win a Pimax 12K! Learn more about the 8th anniversary event at: Pimax Thank you so much and Happy VR! Cheers, Calvin@Pimax