Calvin.Pimax

Hi there! Are you currently using the powered hub? If so, we recommend trying to connect the cables directly to your PC to see if that resolves the issue. Still having trouble? Double-check the DP extension cable for any loose connections.

Compatible with OG Crystal and Light, also other P2 models.

PimaxPlay: 1.21.01 Note: This version is compatible with the Pimax P2 series and Crystal series. Download Link: https://dlappstore.pimax.com/release/PimaxPlaySetup_Release_toC_V1.21.01.01.06_202406281838.exe Release notes: Added the option to minimize PimaxPlay at startup. Added alerts for abnormal lighting conditions in Crystal Light. Mandatory firmware upgrade for Crystal Light if the version is below 1.0.3. Optimized the quick menu to support the entire Pimax headset line. Improved the tracking algorithm of Crystal Light for increased accuracy. Enhanced controller tracking for Crystal Light. Optimized memory management in PimaxPlay. Improved security mechanisms in PimaxPlay.

Our support team is doing their best to reduce response times to within 24 hours. However, time zone differences can sometimes be a challenge.

No worries, you won't be classified as a late buyer and lose your pre-order queue position. In fact, we can trace back your purchase history to secure your slot.

Have you copied the correct discount code from the website? Our support team will handle the £8 adjustment I'm confident you'll be amazed by its visual performance. If you have any other questions, don't hesitate to reach out to me. Have a great day! Cheers. Let me check with the team regarding the shipment schedule to Australia and New Zealand.

Could you please send me the order number? I can take a look at it for you.

Agreed. Delivery timeframe is a major factor in determining whether a company is reliable. We understand that our previous history was disappointing and let many users down. This time, we are committed to getting back on track. Although we are still slightly behind schedule, the entire company is working diligently to improve. We have implemented a double inspection process for the headsets. The initial inspection occurs at the factory, and another inspection is conducted at our Shanghai office before the headsets are delivered to users. This ensures that the headsets are of the highest quality when they arrive, ultimately improving the user experience. We appreciate your past feedback. Thank you for your continued support and understanding. Have a nice day. Lol. As far as I know, production is ramping up, and the factory has been operating seven days a week. It won't be delayed until December; my best guess for delivery is August.

For Pimax Crystal Light: Pimax Play: v1.20.03 Patch Notes: 1. Added safe boundary setup without controllers 2. Added lighting frequency option; users can configure it according to local AC power frequency. 3. Optimized tracking algorithm for improved accuracy 4. Changed desktop shortcut to "PimaxPlay" For Crystal users: We are now undergoing beta testing, and there should be an update reveal next week.

Roger that. Please do not close the ticket, and if the eye-tracking fails again, report it to the tech team promptly.

I understand that overpromising might attract attention and exposure in the market, but it hurts the company's reputation. This is not a long-term marketing strategy, and we are trying to avoid this happening again.

@oCMANo Have you previously filed a support ticket mentioning the eye-tracking issue? If so, you might want to attach the log files to help them investigate further.

@BIGNEWY Do you have any idea?

Stay tuned for more updates buddy.

For more information about the non-local dimming version, please read: About the Non-Local Dimming Crystal Light.

What glitch ?

Hello, This is a bug, if the HandTracker is ticked, and the DCS can't be run properly with Pimax.

Certainly, some users might suggest utilizing DFR for DCS, as it can offer significant performance improvements. However, with FFR (by Light), you can achieve almost the same level of performance, albeit potentially with a slight loss. With more users receiving the headset, it's likely that you'll come across useful reviews soon. These reviews will likely include benchmarks of Light in DCS without FR, providing valuable insights.

No worries mate!

https://support.pimax.com/en/support/solutions/articles/60000835019-updating-headset-firmware（pimax-pc） Here you go buddy. If you're not familiar with the process, I suggest submitting a support ticket. Our technical support team can remotely flash the firmware for you.

Have you attempted to reinstall the client? Prior to doing so, please make sure you've thoroughly removed all the Pimax files and folders. C:\Users\Administrator\AppData\Roaming\PimaxClient C:\Users\Administrator\AppData\Local\Pimax C:\Users\Administrator\AppData\Local\pimaxclient-updater C:\Users\Administrator\AppData\Local\PiPlatformService C:\Users\Administrator\AppData\Local\PiTool

Sure, you can choose from one of those three options, or click on "Custom" to adjust the render quality according to your preference.

It's available right now. null

We shall wait for the reviews then.

Personally, I don't want to come across as too biased, although it works well for me. However, given my affiliation with Pimax, it would be best for you to consider reviews from other users. That being said, I do prefer the Light over the OG Crystal because of its lightweight design, allowing for longer sessions without feeling tired. Additionally, it's worth noting that some users heavily utilize DFR in DCS. Therefore, there should be some comparisons between DFR and FFR game performance soon by our users. Please keep us posted mate!