Calvin.Pimax

Have you been in touch with our tech support?

Let me check with the software team; there might be a bug.

All the feedback will be reported back to the dev team, and they will work on the improvements. Thanks for the explanation from the legend @mbucchia!

Pimax Play v1.33.01 Download: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.33.01.01.05_202409271439.exe Release Notes: This version is compatible with all Pimax headsets, except for the 4K. General: Added native OpenXR support Introduced Crystal Light upscale mode (Lab Feature). Fixed several Japanese translation issues. Fixed link to Steam installation guide. Fixed inconsistent character limits for registration and login email fields, ensuring a uniform restriction standard. Optimized tracking algorithm to reduce CPU usage. Crystal Light: Firmware: 1.0.10 Added 90Hz upscale mode for Crystal Light. Improved tracking stability and quality for Crystal Light.

Is the issue resolved now?

What if it’s used without the Necksafer? I'll need to ask the team to conduct several tests on it.

Hello @paul2437 How was the testing going?

Roger that! Regarding the OpenXR patch, please check your DM for details.

We’re aware that smart smoothing is not working properly. The dev team is scheduled to rework this feature.

I believe you posted on r/Pimax, and I’ve responded there as well.

The dev team mentioned that it’s a firmware-related issue. Please file a support ticket so that tech support can perform troubleshooting.

Please mention this to the support and share the ticket number with me, I'll take a look into it with the team.

Either way, you may provide the email address to me via DM.

Please report this back to the support team so they can work on it. Meanwhile, I'll also notify the developer team.

Pixelation around the sweetspot? Do you have the foveated rendering enabled?

Hello, Could you please log a support ticket and share the ticket number with me? I'll involve the tech support team that specializes in addressing the PCL tracking issue and will urge them to assist you further.

The download link is provided in the thread.

The updater didn’t push the update prompt to users because we didn’t enable the push notification on the system. This explains why users won’t receive any update when clicking on "Check for Updates."

Thank you! I've forwarded this to the developer team for further investigation.

The square box you mentioned should be the foveated rendering. It provides the best resolution within the box (depending on your configuration), while outside the square box, you'll notice a blurrier or lower-resolution image.

This is a known issue. The update prompt didn't reach all users, so when you click "Check for Updates," nothing will pop up. We're working on a fix. Are you using the Crystal? If so, try bypassing the hub and connect the USB directly to your motherboard.

Thanks, and please keep me posted. Regarding the freeze issue, we are aware that this occurs at 120Hz, and our engineers are currently working on resolving it.

@Keith Briscoe The tracking is floating randomly? Are you on Discord? If so, please add me - kehweng. I'll loop in our tech support in a group chat. He's focused on resolving tracking issues, so maybe you can provide more details there. @paul2437 , before rolling back to an earlier version, could you please export a log file for me? Regarding the crashes you mentioned, do they occur immediately when the game launches, or does the game freeze and crash after some time?

We will provide progress updates once we receive more information from our engineers and developers.

It falls in Q4, but there is no exact date yet.