Calvin.Pimax

Hey! Apologies for the delayed response. Our development team is currently investigating the log files to identify the root cause of the issue. I’ll check in with them again tomorrow to see if they’ve made any progress and if they’ve found a potential solution.

@Tweety777 First, we want to express our sincere gratitude to Mark for his honesty and for bringing our shortcomings to light. We understand that the experience of receiving a highly anticipated VR headset, only to be met with poor customer service, can be extremely frustrating. We’ve held internal meetings with our support team and higher management to address the issues raised by Mark. We’ve identified areas where we can improve and have developed a plan to rectify these mistakes. We will also be reaching out to Mark personally to discuss our plans and to ensure that we take all necessary steps to prevent similar issues from occurring in the future.

We've had a discussion with Mark regarding the issues he highlighted in his video. We're currently working on resolving these problems, not only in terms of hardware and software but also in areas like customer service, logistics, and more.

No worries! Have a nice day.

The GPU may not have sufficient capacity to support three simultaneous displays with high refresh rates and resolutions, which includes the VR headset.

Kindly submit a support ticket detailing this issue. The technical support team will provide further assistance shortly.

Afraid it will be out of stock instantly!

Unfortunately, due to bandwidth limitations, adjusting the monitor's refresh rate is the only solution. You could also try connecting the monitors using both DP and HDMI.

Hello, The Crystal Light has built-in inside-out tracking powered by its four front-facing cameras. This means you don’t need additional base stations for tracking. However, if you already own base stations and want to use them with the Crystal Light, you’ll need to purchase the Lighthouse faceplate to ensure compatibility. I'll also ask the team to revise the Quick Setup Guide as it seems to have incorrect information. The text you copied is for an earlier model (P2 version).

We've noticed that the 11th Gen processor might not be the ideal choice for the Crystal. While it can technically run the device, it may not provide the level of performance you'd expect.

Please confirm if you have received the tracking information. The tracking number has been updated within our system. I'll be scheduling some tests with the development team later. I wanted to give you a heads up that this week is quite hectic with the Sync event. I'll aim to share an update by next week.

It was my bad. I should have been clearer. Happy Flying, mate!

Howdy pilots! The Pimax team is looking for your feedback! We'd love to hear your thoughts and suggestions on Pimax Play and how we can improve your VR experience in DCS. If you have 3 minutes, please consider filling out this short survey: https://tally.so/r/3qYbpY Your input is valuable to us, and it will help us shape the future of Pimax Play. Thanks in advance! Calvin@Pimax

Addtional note: You can see from this photo that the tracking cameras will recognize these objects as tracking references.

I just want to ensure that the user hasn’t confused the controller models. The Sword controller requires base stations and doesn’t have a ‘Pi’ button. I don’t mean to sound condescending, and I’m not a seasoned DCS player myself. I’m simply trying to provide as much help as I can to our user. 20241119-165101.mp4

Roger that, I have asked the logistic team to update the status with you.

What is the order number, sir?

It's not the Sword, it's the default controller. Holding Pi button is the quick recenter for all scenario.

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Could you please export a log file after rebooting the PC? You can upload it to Google Drive or WeTransfer, and I’ll forward it to the dev team for further analysis. Are you also using the Pimax OXR runtime?

Let me check if any users are available to share screenshots of their in-game settings so you can follow their preferred configuration.

@BIGNEWY Any suggestion?

The update prompt hasn't been sent to everyone yet, but you should receive it by next week if you haven't updated to 1.34.

Yes, the Pimax Play is compatibles with all Pimax headset, except for 4K. It is related to the tracking algorithm. Nope. When switched to 90Hz upscale mode, the headset unable to connect.

Pimax Play v1.34.01 Download: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.34.01.01.03_202411011808.exe Release Notes: General: Introduced “Open-Beta” for early access to new features. Various other bugs have been corrected. Resolved a bug where the 90Hz upscale refresh rate was not functioning. (Only for Crystal Light) Addressed an issue causing system freezes. (Only for Crystal Light) Firmware: Crystal Light Version: 1.0.11 Improved microphone and speaker performance to address audio issues. Enhanced connection stability to reduce the chances of system freezes. Fixed an occasional screen display anomaly that occurred when restarting services. Algorithm: Crystal Light Increased the quality of offline maps. Optimized the tracking algorithm for improved performance.