TrackIR 5 not tracking

[SKYBEARCAT6]

I have a trackIR 5 to use with DCS but I've been having some issues with it.

The issue is that it is not tracking at all. When I open the software the green light on the bottom right is on but the yellow light in the middle is not. I have tried to use it on a second PC but it had the same effect with the yellow light on the software being off and it not tracking. at this point i'm not sure I'f its an hardware issue with a faulty unit or a software issue. I have tried re-installing and trying different version but nothing seemed to work. I have also tried using that standard and pro clips but again to no success. I can see lights on the sensor of my trackIR 5 when I switch to normal track clip mod and the lights on the side work to indicate if its paused.

 

 

I've already sent a ticket off to support but I was wondering if any of you guys have had a similar issue and could help me

 

 

Thanks

 

 

SKY

Edited September 25, 2016 by SKYBEARCAT6

[firmek]

Although it looks like something could be wrong with the hardware it can be a problem with drivesr. It's essential to install the drivers before plugging in the TIR to USB port. I remember having similar problems as you describe because I've plugged in the TIR before installing the software which resulted in windows installing whoever knows what instead.

Uninstall all of the drivers that are TIR related from the device manager window. Restart the computer, install TIR software and then before starting it plug-in the TIR into USB port.

Also get the latest official drivers from https://naturalpoint.com/trackir/downloads/

[SKYBEARCAT6]

Thanks for the help but its still not working tired it on 3 PC's now and all don't work. guess its a hardware issue and all I need to do is to get a replacement.

[razo+r]

Do you use normal IR clips?

 

Have you tried installing software and after installation plugging in device?

 

Have you tried plug your Hardware in after system startup and Software is started up?

[SKYBEARCAT6]

Thanks, got it working but it doesn't seem to track at all i still think its a hardware issue *updated*

Edited August 19, 2016 by SKYBEARCAT6

[dburne]

Natural Point's support is very good and responsive, be sure and contact them on their forums with the issue as well.

[DataHawk]

The Track IR has a 1 year warranty

https://naturalpoint.com/trackir/warranty/

Hope this helps

[cichlidfan]

Thanks, got it working but it doesn't seem to track at all i still think its a hardware issue *updated*

 

If it is not tracking, just what did you get working? Tracking is pretty much all it does.

[outlawal2]

Make sure that you don't have a light issue.. Sit down like you would to fly, and tunr around and see if there are any light sources in the background. (I closed my door to my office and all of my track IR issues went away immediately as there was a light in the other room and it interfered with the Track IR... (Try closing the door and close shades and make certain no light sources behind or to the side of the uniit..)

[BitMaster]

There is a 1 in 30 failure rate in IT devices, as a rule of thumb, just to let you figure how likely this can happen.

 

No wonder, thousands of soldering spots, cables, antennas.etc etc...takes only 1 to malfunction to have a show stopper.