Computer reboots during game

[Cskelly]

Start with a disclaimer, I am not a computer guru by any stretch!

I have been having problems with my computer rebooting during a flight.

I have tried to turn fans up, clean dust out of the case, thinking it was over heating.

I downloaded HWmonitor to check temps. From what I can tell everything is acceptable. I am worried that it is my PSU. I have a Aurora R4, with AMD Radeon R9 390. I have no idea what my PSU is. I was also wondering if I can turn down the specs in the game to prevent it from happening? Or do I need to get a larger PSU (if I can find one for an Aurora R4)?

 

My system specs are as follows:

 

Intel® Core i7-3820 CPU @ 3.60GHz

Radeon R9 390 8192mb

20mb ram

I tried to update drivers as well.

 

Sorry for my lack of knowledge with my system.

 

I have included HWMonitor test numbers below.

 

Hardware monitor Fintek F71889A

Voltage 0 3.31 Volts [0xCF] (+3.3V)

Voltage 1 1.37 Volts [0xAB] (CPU VCORE)

Voltage 2 2.30 Volts [0x90] (VIN2)

Voltage 3 1.27 Volts [0x6C] (VIN3)

Voltage 4 3.57 Volts [0x55] (+5V)

Voltage 5 14.96 Volts [0xAA] (+12V)

Voltage 6 3.34 Volts [0xD1] (VIN6)

Voltage 7 3.30 Volts [0xCE] (VSB3V)

Voltage 8 3.26 Volts [0xCC] (VBAT)

Temperature 0 45 degC (113 degF) [0x2D] (TMPIN0)

Temperature 1 37 degC (98 degF) [0x25] (TMPIN1)

Temperature 2 36 degC (96 degF) [0x24] (TMPIN2)

Fan 0 1239 RPM [0x4BB] (FANIN0)

Fan 1 3529 RPM [0x1A9] (FANIN1)

Fan 2 3529 RPM [0x1A9] (FANIN2)

Fan PWM 0 66 pc [0xA9] (CPU)

Fan PWM 1 66 pc [0xA9] (System Fan 1)

Fan PWM 2 66 pc [0xA9] (System Fan 2)

 

Processor 1 ID = 0

Number of cores 4 (max 4)

Number of threads 8 (max 8)

Name Intel Core i7 3820

Codename Sandy Bridge-E

Specification Intel® Core i7-3820 CPU @ 3.60GHz

Package (platform ID) Socket 2011 LGA (0x2)

CPUID 6.D.7

Extended CPUID 6.2D

Core Stepping C2

Technology 32 nm

TDP Limit 130.0 Watts

Tjmax 100.0 °C

Core Speed 3699.1 MHz

Multiplier x Bus Speed 37.0 x 100.0 MHz

Rated Bus speed 3199.3 MHz

Stock frequency 3600 MHz

Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX

L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size

L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size

L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size

L3 cache 10 MBytes, 20-way set associative, 64-byte line size

Max CPUID level 0000000Dh

Max CPUID ext. level 80000008h

Cache descriptor Level 1, D, 32 KB, 2 thread(s)

Cache descriptor Level 1, I, 32 KB, 2 thread(s)

Cache descriptor Level 2, U, 256 KB, 2 thread(s)

Cache descriptor Level 3, U, 10 MB, 32 thread(s)

FID/VID Control yes

 

Turbo Mode supported, enabled

Max non-turbo ratio 36x

Max turbo ratio 38x

Max efficiency ratio 12x

Min Power 40 Watts

O/C bins +6

Ratio 1 core 38x

Ratio 2 cores 38x

Ratio 3 cores 37x

Ratio 4 cores 37x

Ratio 5 cores 37x

Ratio 6 cores 37x

Ratio 7 cores 37x

Ratio 8 cores 37x

Temperature 0 38 degC (100 degF) (Core #0)

Temperature 1 36 degC (96 degF) (Core #1)

Temperature 2 36 degC (96 degF) (Core #2)

Temperature 3 35 degC (95 degF) (Core #3)

Temperature 4 40 degC (104 degF) (Package)

Voltage 0 1.23 Volts (VID)

Power 0 24.82 W (Package)

Power 1 8.42 W (IA Cores)

Power 2 16.41 W (Uncore)

Clock Speed 0 3699.14 MHz (Core #0)

Clock Speed 1 3799.11 MHz (Core #1)

Clock Speed 2 3699.14 MHz (Core #2)

Clock Speed 3 1199.72 MHz (Core #3)

 

Display adapter 0

Name AMD Radeon R9 390 Series

Board Manufacturer XFX Pine Group Inc.

Codename Hawaii

Technology 28 nm

Memory size 8 GB

Memory type GDDR5

PCI device bus 2 (0x2), device 0 (0x0), function 0 (0x0)

Vendor ID 0x1002 (0x1682)

Model ID 0x67B1 (0x9390)

Performance Level 0

Performance Level 1

 

 

 

Thanks again in advance for any help!

[FragBum]

Found some specs but wasn't very helpful when it came to the power supply.

 

From c-net site

 

Have you tried to remove video drivers and re-install the latest version?

 

Just looking at pictures of the aurora chassis it looks like the section at the bottom of the case will take a "standard" PSU but that's from dodgy internet pictures. In fact you might be able to red the label on the PSU to find out what the rating is.

 

 

What version of DCS are you having problems with?

[Cskelly]

I was Running DCS world 1.5 I believe. Was in ADF training for the Gazelle is when it would reboot. But does it sometimes with the A-10 as well.

I updated my video drivers yesterday, doesn't seem to matter what driver I use. I have been looking around at PSUs. Mine has just one large multi-pin plug in in the back ,with a mess of wires coming out! Thanks for your reply!

[Sabre-TLA]

Have you checked the Event logs?

 

There might be a clue to what caused the reboot when you review the log entries.

 

For performance testing start at the LOW setting and then work your way up from there until you get unstable - then stop.

 

Try and test with a mission that is typical of what you fly. The more action in the mission (units, combat actions) the more demand on the CPU and graphics card and you will hit your limit sooner.

 

Continue to report your findings as there are many on the forum that can help you out.

[StandingCow]

Try running a benchmark like this: https://benchmark.unigine.com/heaven

 

See if it reboots during the benchmark, it does sound like a PSU issue to me.

[will-]

my pc was randomly restarting, RMA'ed my PSU and it hasn't restarted since. but i do not OC or anything.

[Winston 60]

Rebooting while playing resource demanding games is nearly always a power supply failure or under wattage. Always look first at your power supply as the culprit in this type of behavior.

[Quadg]

have you tried re seating your RAM?

 

take the RAM out and swap it in the slots.

 

RAM issues cause instability

and they are quite common especially if your mobo has quick release slots..

 

i usually reseat my RAM at the same time i clean out dust every 6 months.

 

the instability looks like a heat isuue because it is, as the RAM warms it loses connection to the pins. and quick release slots allows it to wiggle out of place.

so the instability either happens when its cold or when it gets hot.

Edited July 6, 2017 by Quadg

[BitMaster]

 

.......

 

Hardware monitor Fintek F71889A

Voltage 0 3.31 Volts [0xCF] (+3.3V)

Voltage 1 1.37 Volts [0xAB] (CPU VCORE)

Voltage 2 2.30 Volts [0x90] (VIN2)

Voltage 3 1.27 Volts [0x6C] (VIN3)

Voltage 4 3.57 Volts [0x55] (+5V)

Voltage 5 14.96 Volts [0xAA] (+12V)

Voltage 6 3.34 Volts [0xD1] (VIN6)

Voltage 7 3.30 Volts [0xCE] (VSB3V)

Voltage 8 3.26 Volts [0xCC] (VBAT)

 

.........

 

To me it looks like a broken PSU.

 

Run some stress tests and see if that also triggers a sudden OFF.

 

I had the same issue yesterday with a Dell Laptop that I worked on, turned out the PSU was bad as well.

[DocSigma]

Same thing was happening to me. Random reboots, especially under load, are most likely due to a psu issue. Each time I would put my GPU under load my computer would reboot.

 

DCS puts the gpu under load. What I did was had my daughter play a simple steam game and monitored the power draw using gpuz. All was good as my gpu stepped up it's power draw and it's load until the vid card had to up it's load which then resulted in the reboot.

 

Borrow a psu to confirm it's the pus, or just buy a new one. I got a new psu and that remedied my rebooting issues.

[Automan]

 

Your PSU should be the same of my Aurora R4, and is rated at max output of 875W

You should check cables from PSU to your GPU card.

Your card is an XFX R9 390 and it should require use 1x6pin and 1x8pin connectors: try connect 1 x6pin cable from rail 1 of the PSU and the other 6+2pin from rail 2.

This operation solved my system reboots under load after upgrading my GTX660 to GTX980ti

[Cskelly]

Thanks for the input everyone. I will try some of the ideas, and if that doesn't help, I will invest in a new PSU. Thanks again!