Conure Posted March 16, 2011 Posted March 16, 2011 Hi guys, Have had a ticket with them 4 days now with no reply - Do you know if there is a telephone number to call them on? Cheers Intel i7 6700k, Asus GTX1070, 16gb DDR4 @ 3200mhz, CH Fighterstick, CH Pro Throttle, CH Pro Rudder Pedals, Samsung Evo 850 SSD @ 500GB * 2, TrackIR 5 and 27" monitor running at 2560 * 1440, Windows 10.
Steel Jaw Posted March 16, 2011 Posted March 16, 2011 They will never have a support TN, costs way too much money and, not directed at you, but you'd be amazed at how many idiots and morons would call that tn rather than RTFM. "You see, IronHand is my thing" My specs: W10 Pro, I5/11600K o/c to 4800 @1.32v, 64 GB 3200 XML RAM, Red Dragon 7800XT/16GB.
wtfisgoingon Posted March 16, 2011 Posted March 16, 2011 4 days? Ah damn I guess I lost the bet. So this whole time you can't use the sim because you are outta activations, right? wow that sucks, I could see on a weekend and sunday or whatever it being slow but its wednesday morning now. :( i7-920 @3.8Ghz / MSI X58m / 8GB DDR3 / 2 x HD5770 / Asus-vw226h @1920x1200 / 2x OCZ Vertex 2 80GB SSD's / Win 7-64 / TrackIR 5 / Saitek x52 / Razer BlackWidow Mech Keyboard / Razer Deathadder Stuttering or fps problems? Updated April 25/11: http://forums.eagle.ru/showthread.php?t=68060 Check out this fantastic list of must have and FREE programs: http://www.logichaos.com/joomla/component/content/article/35-text-guides/82-ultimate-list-of-free-programs-for-windows.html
Steel Jaw Posted March 16, 2011 Posted March 16, 2011 I do not think 4 days is unreasonable. A week is a fair time to wait IMHO. Something went seriously wrong with this society whereby people expect damn near instantaneous resolutions. Sorry, but that's the way it is. "You see, IronHand is my thing" My specs: W10 Pro, I5/11600K o/c to 4800 @1.32v, 64 GB 3200 XML RAM, Red Dragon 7800XT/16GB.
Boberro Posted March 16, 2011 Posted March 16, 2011 Call Tez privately, he can do a lot :) Reminder: Fighter pilots make movies. Bomber pilots make... HISTORY! :D | Also to be remembered: FRENCH TANKS HAVE ONE GEAR FORWARD AND FIVE BACKWARD :D ಠ_ಠ ツ
Conure Posted March 16, 2011 Author Posted March 16, 2011 I do not think 4 days is unreasonable. A week is a fair time to wait IMHO. Something went seriously wrong with this society whereby people expect damn near instantaneous resolutions. Sorry, but that's the way it is. It's not unreasonable but it's certainly questionable as to how much importance they place on customer services, considering much larger business' can reply faster. That said, much larger business' have more money to spend on these departments, and we're far from EDs most important clients. Still, I do miss the days just being able to phone somebody for some help, rather than relying on email which they may or may not have picked up! Surely they don't have a four day backlog of emails, though surely also after the release of a new game they have a team focused purely on customer support? I guess I can't expect too much of such a niche company, but just some acknowledgement would be nice. I updated yesterday asking if I could get a time frame...No reply. Great sims, terrible customer service :P Intel i7 6700k, Asus GTX1070, 16gb DDR4 @ 3200mhz, CH Fighterstick, CH Pro Throttle, CH Pro Rudder Pedals, Samsung Evo 850 SSD @ 500GB * 2, TrackIR 5 and 27" monitor running at 2560 * 1440, Windows 10.
Eddie Posted March 16, 2011 Posted March 16, 2011 Do bare in mind that unlike larger companies ED don't have a dedicated support deptartment. The guys answering support tickets are the some one who are working on the patches and next DCS module you are all shouting for. ;) As mower said, give them a week and if you've heard nothing send another ticket and post in the payment and activation forum. That way even if the relevant ED team member doesn't see it, one of the moderators will and they can help grab a devs attention if nessesary.
4c Hajduk Veljko Posted March 16, 2011 Posted March 16, 2011 I do not expect ED to have a dedicated phone support. It is close to impossible to have a phone support for this kind of product and user base. I can see ED having a phone support for their military customers. Military can afford that kind of expense and military organization and discipline provides a solid structure to make the phone support effective. Thermaltake Kandalf LCS | Gigabyte GA-X58A-UD3R | Etasis ET750 (850W Max) | i7-920 OC to 4.0 GHz | Gigabyte HD5850 | OCZ Gold 6GB DDR3 2000 | 2 X 30GB OCZ Vertex SSD in RAID 0 | ASUS VW266H 25.5" | LG Blue Ray 10X burner | TIR 5 | Saitek X-52 Pro | Logitech G930 | Saitek Pro flight rudder pedals | Windows 7 Home Premium 64 bit
jeffyd123 Posted March 16, 2011 Posted March 16, 2011 (edited) LOL... phone support for a game LOL. Hey EA, how about some phone support! HA Ha. Best way to get help is to ask here on the forum buuuuuuuuuuuuuddy. Man, 497 posts... ya would think he'd get that. Edited March 16, 2011 by jeffyd123 i7 8700K @ 4.4Ghz, 16G 3200 RAM, Nvidia 1080Ti, T16000 HOTAS, TIR5, 75" DLP Monitor
Chris CDN Posted March 16, 2011 Posted March 16, 2011 The guys answering support tickets are the some one who are working on the patches and next DCS module you are all shouting for. The fact that the guys aren't answering the customer support emails because they're too busy trying to get the software stable isn't a viable excuse when we're dealing with a released product. It seems to me like doing it right in the first place would have mitigated a lot of these issues. NSDQ
Steel Jaw Posted March 16, 2011 Posted March 16, 2011 (edited) It seems to me like doing it right in the first place would have mitigated a lot of these issues. And with a thousand hardware variations, including half those with FUBAR'd pcs because their owners dont know anything about their own machines, how is that possible? :megalol: So long as ED keeps trying to fix it. :thumbup: You want faster service and a perfect pc simming product this complex upon release you gonna pay a helluva lot more than $59. That's that way it is, too. I aint no ED fanboy, but I do have realistic expectations. Edited March 16, 2011 by Mower "You see, IronHand is my thing" My specs: W10 Pro, I5/11600K o/c to 4800 @1.32v, 64 GB 3200 XML RAM, Red Dragon 7800XT/16GB.
hawk2495 Posted March 16, 2011 Posted March 16, 2011 Well I guess if ED wanted to do it right, they wouldn't waste the time and effort to produce such a high quality sim for us, and focus mainly on their military contracts. There are plenty of dedicated game companies out there, who do have full support teams, that take even longer to respond to support tickets, and are even less helpful. cough UBI cough. Here we actually get to speak with some of the testers, and even dev team members when they get an opportunity. I haven't seen that anywhere else. Why is the rum always gone!?!?!?!
jeffyd123 Posted March 16, 2011 Posted March 16, 2011 LOL Mower... I see it all the time in my job (field PC repair)... 90+ processes running (of course 7 different chat apps, because, ya know, they are So important to have) CPU running at 25 - 50% when the PC is at rest. And most people have got not the first clue what Im talking about... and after I show them, they actually look scared. LOL. It goes on from there... Some folks shouldn't have PCs. Sigh, I hate working directly with the public's PCs... its very depressing. Why ED even bothers is beyond me. The ONLY fun I have with PCs is sims like this so thank god for companies Like ED. i7 8700K @ 4.4Ghz, 16G 3200 RAM, Nvidia 1080Ti, T16000 HOTAS, TIR5, 75" DLP Monitor
Conure Posted March 16, 2011 Author Posted March 16, 2011 LOL... phone support for a game LOL. Hey EA, how about some phone support! HA Ha. Best way to get help is to ask here on the forum buuuuuuuuuuuuuddy. Man, 497 posts... ya would think he'd get that. What are you even talking about? The forum can help me get activations back? 497 posts, buying every product they offer and getting others to buy it too, spreading word of how great the product is and being (often) very well behaved on the forums, all I'd ask in return as a loyal and paying customer is for a little support every now and then - That's what the customer business relationship is, isn't it? Intel i7 6700k, Asus GTX1070, 16gb DDR4 @ 3200mhz, CH Fighterstick, CH Pro Throttle, CH Pro Rudder Pedals, Samsung Evo 850 SSD @ 500GB * 2, TrackIR 5 and 27" monitor running at 2560 * 1440, Windows 10.
Conure Posted March 16, 2011 Author Posted March 16, 2011 Do bare in mind that unlike larger companies ED don't have a dedicated support deptartment. The guys answering support tickets are the some one who are working on the patches and next DCS module you are all shouting for. ;) As mower said, give them a week and if you've heard nothing send another ticket and post in the payment and activation forum. That way even if the relevant ED team member doesn't see it, one of the moderators will and they can help grab a devs attention if nessesary. Thanks Eddie - that's all I needed to hear :-) Cheers Intel i7 6700k, Asus GTX1070, 16gb DDR4 @ 3200mhz, CH Fighterstick, CH Pro Throttle, CH Pro Rudder Pedals, Samsung Evo 850 SSD @ 500GB * 2, TrackIR 5 and 27" monitor running at 2560 * 1440, Windows 10.
Steel Jaw Posted March 16, 2011 Posted March 16, 2011 (edited) Some folks shouldn't have PCs. Nor should they have internet access. I'd say fully 1/3 of the public is too stupid to warrant being connected let alone having a pc. Edited March 16, 2011 by Mower "You see, IronHand is my thing" My specs: W10 Pro, I5/11600K o/c to 4800 @1.32v, 64 GB 3200 XML RAM, Red Dragon 7800XT/16GB.
Conure Posted March 16, 2011 Author Posted March 16, 2011 Nor should they have internet access. I'd say fully 1/3 of the public is too stupid to warrant being connected let alone having a pc. only 1/3?! You paint an optimistic and kind portait of our species! Intel i7 6700k, Asus GTX1070, 16gb DDR4 @ 3200mhz, CH Fighterstick, CH Pro Throttle, CH Pro Rudder Pedals, Samsung Evo 850 SSD @ 500GB * 2, TrackIR 5 and 27" monitor running at 2560 * 1440, Windows 10.
egorter Posted March 16, 2011 Posted March 16, 2011 I work at a help desk and 90% are just ignorant the other 10% are insane. Quando Omni Flunkus Moritati Master sergeant shooter sergeant important person of sergeants extreme:gun_rifle:
Steel Jaw Posted March 16, 2011 Posted March 16, 2011 I work at a help desk and 90% are just ignorant the other 10% are insane. You'll need this then... :thumbup: http://www.strauss.za.com/sla/support.html "You see, IronHand is my thing" My specs: W10 Pro, I5/11600K o/c to 4800 @1.32v, 64 GB 3200 XML RAM, Red Dragon 7800XT/16GB.
159th_Viper Posted March 16, 2011 Posted March 16, 2011 An issue too further keep in mind for all the restless Souls out there: ED work a five-day week, eminently reasonable as far as I am concerned. As a consequence, when reporting that a ticket has been unanswered for any length of time, have due regard to the fact that tickets are entertained Office Hours Monday through to Friday - Submitted Friday evening accordingly means Monday at the earliest that the ticket will become relevant. If you have waited for more than 5 working days and dependant on the urgency of the request, PM me with your ticket# and details and I will do my best to have the matter seen to as soon as reasonably possible. To re-iterate Eddie's sentiments, there is no dedicated Soul answering tickets. As such we would request that the minimum reasonable time, depending on the urgency, be taken into account prior to sending in the Goon-Squad :) Novice or Veteran looking for an alternative MP career? Click me to commence your Journey of Pillage and Plunder! [sIGPIC][/sIGPIC] '....And when I get to Heaven, to St Peter I will tell.... One more Soldier reporting Sir, I've served my time in Hell......'
jeffyd123 Posted March 16, 2011 Posted March 16, 2011 Just seems funny you would expect any game maker to have phone support... sure, we would all like it but it aint gonna happen. I would expect the thread from a nOOb gamer with 5 posts, not a guy with as much experience as you thats all. If your problem is an activation issue, I would guess a PM to one of the forum Mods/admins would get you going better than an email to a company that is trying to make their recent release run stable for their customers. is your problem an activation issue? you know you never did say.... i7 8700K @ 4.4Ghz, 16G 3200 RAM, Nvidia 1080Ti, T16000 HOTAS, TIR5, 75" DLP Monitor
lvl4f Posted March 16, 2011 Posted March 16, 2011 I see that this forum lost all seriousness, a customer writes a post asking for support from the ED team. Several people write nonsense, perhaps everyone who wrote here working in ED?. 3 pages of nonsense and no moderator replies, they should read this section of the forum on this topic. I also made 4 days I run out of activations and wrote a ticket, I think just have to wait a little more ...
Conure Posted March 16, 2011 Author Posted March 16, 2011 Just seems funny you would expect any game maker to have phone support... sure, we would all like it but it aint gonna happen. I would expect the thread from a nOOb gamer with 5 posts, not a guy with as much experience as you thats all. If your problem is an activation issue, I would guess a PM to one of the forum Mods/admins would get you going better than an email to a company that is trying to make their recent release run stable for their customers. is your problem an activation issue? you know you never did say.... Yeah sorry, was kind've a follow on from my previous thread which was quite ranty! It is an activation issue, yeah. (500 posts and I am one of the biggest noobs here :D) Intel i7 6700k, Asus GTX1070, 16gb DDR4 @ 3200mhz, CH Fighterstick, CH Pro Throttle, CH Pro Rudder Pedals, Samsung Evo 850 SSD @ 500GB * 2, TrackIR 5 and 27" monitor running at 2560 * 1440, Windows 10.
Steel Jaw Posted March 16, 2011 Posted March 16, 2011 Several people write nonsense UTARism is sad to behold. :D 1 "You see, IronHand is my thing" My specs: W10 Pro, I5/11600K o/c to 4800 @1.32v, 64 GB 3200 XML RAM, Red Dragon 7800XT/16GB.
lvl4f Posted March 16, 2011 Posted March 16, 2011 UTARism is sad to behold. :D It is not about sense of humor, this section of the forum is dedicated to solving problems with activations. As he did this person, if you have no idea how to help, do not write crap :thumbup:, just divert the call for help.
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