Hotas warthog stick problem

[Appleonastick]

Just received my new hotas warthog today.

Installed the drivers and t.a.r.g.e.t

 

Throttle works brilliantly..

Stick does absolutely nothing.

It's detected though.. Windows 7 sees it, DCS A-10C Warthog sees it, BMS sees it.. But there is no axis working, no button working..

I'm really flabbergasted..

Anyone know something?

[joey45]

Are you using a USB hub or direct to the mobo?

[Corrigan]

Try a different USB port?

[Appleonastick]

I did try all usb ports,

I tried it without the throttle

It shows up in diveces and printers, just like the throttle..

But as the throttle is working fine in device properties, and target, the stick does absolutly nothing.

No movement, button's, hat's, etc don't work..

Right now i am like... WTF..

[joey45]

Right now i am like... WTF..

 

same here.

 

so

it's directly connected to the mobo.

you've tried different USB ports.

windowz sees it but the games don't < I take it that's ALL your games?

^^

does that include trying to map the buttons and axis?

 

 

Have you updated the Firmware?

[cichlidfan]

Another shot in the dark, have you tried removing the stick from the base and putting it back? Perhaps something did not align correctly or make contact correctly when you assembled it.

[Appleonastick]

tried everything on different pc, with all the games, and in device inputs.

Same story, it is being seen, but inputs are not.

Called thrustmaster, explaned the story, did the bootloader thing.

Still the same.

So they offered me 2 options.

Sending it back to my resailer for a new one under warrenty.

Sending it to thrustmaster in france for repair/new replacement under warrenty.

 

I'm going for the first option.

And keep the second one in mind for when the first fails.

The customer support guy said my resailer can contact them with the ref nr he gave me to check my story.

So let's wait and see..

 

Bummer though..

It's brand new and allready broken.. :(

[Appleonastick]

Another shot in the dark, have you tried removing the stick from the base and putting it back? Perhaps something did not align correctly or make contact correctly when you assembled it.

 

It's fully in, no play, all the pins are good (The helpdesk dude also made me check this)

It's firmly screwed on, but not TO tight.

Well.. the stick again is boxed..

And now i am flying with a crappy saitek av8r<>Warthog throttle combo. (Trust me, it sucks donkey ass :P )

Wish i had kept my cougar..

 

At least the support is great, i just hate to wait..

 

Thanks for all the input guys

[Appleonastick]

same here.

 

so

it's directly connected to the mobo.

you've tried different USB ports.

windowz sees it but the games don't < I take it that's ALL your games?

^^

does that include trying to map the buttons and axis?

 

 

Have you updated the Firmware?

 

Even worse, the games all see the stick.. but when i try to tune the axis.. movement has no effect.. Same with pushing buttons, moving the hats, etc..

[Appleonastick]

Problem found..!!

After opening up the stickbase, i found out the hall sensor magnet is completely missing in my product.

What a FAIL from Thrustmaster..

[MTFDarkEagle]

WOW that is weird..

 

It's not so much a FAIL, but more a manufacturing fault. Shit happens. Contact TM to get a replacement.

[Appleonastick]

I am contacting my supplier this monday for a new stick.

Let him sort out the rest with TM.

Or do you mean get the new part from TM?

I don't know how willing they are with sending the upper stickbase part in wich the hall sensor magnet is placed.

That would be a nice option.

Thanks for bringing it up. will contact them asap.

I would think thrustmaster would check each part when installing it..

It's not like they are making 10.000 sticks a day right?

[531-Ghost]

Problem found..!!

After opening up the stickbase, i found out the hall sensor magnet is completely missing in my product.

What a FAIL from Thrustmaster..

 

:joystick:

[Appleonastick]

Hahahaha

 

Stick is packed and on his way to my supplier who will send me a brand new set.

Great service

 

P.S. During packeging i found the hall sensor magnet..

It was sealed and in a hole in the polypress next to the stick insert..

Never even assambled

 

Edited July 9, 2012 by Appleonastick

[Appleonastick]

New set arrived today.

Works like a charm..!!

[joey45]

Awesome.

[Olympuss]

I have same problem guys.

Exactly the same.

What can i do?

[PeterP]

;)This?!:

WOW that is weird..

 

It's not so much a FAIL, but more a manufacturing fault. Shit happens. Contact TM to get a replacement.

[skouras]

I have same problem guys.

Exactly the same.

What can i do?

how long do you have it

its a new one:huh:

 

actually after one year and a half i get a slack movement on the stick on both axes

[Olympuss]

i mean that Joystic not work tried everything.

[cichlidfan]

i mean that Joystic not work tried everything.

 

After everything, the next step is to contact Thrustmaster.