Oh, sorry-thought we were talking about the WH. Haven't used the Cougar in a while, but this sounds like an issue that could be solved by re-flashing (holding trigger, connecting, releasing trigger then flashing again-but don't take my word). I'm sure Sierra can walk you through it, or maybe try asking here: http://www.benchmarksims.org/forum/forumdisplay.php?50-Cougar