Calvin.Pimax

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Have you tried to switch to other USB port?

Hello, Could you please share the ticket or order number with me? I can look into it and ask the logistics team to provide an update regarding the missing DMAS.

I applied a $10 discount along with the Seasonlock on a single order, and it worked successfully.

If you haven't heard from our support team, please let me know. They will review the log files to analyze why the eye-tracking cuts off after some time; the error should be recorded in the log files.

Seems like it's related to the USB. Have you tried to switch the 3.0 port?

Since the headset was not purchased from our authorized reseller, you will need to contact the reseller first. Once you do that, we can proceed with the next steps. If the seller is one of our authorized resellers, we will able to provide further assistance (eg: in this case, the lenses will be free of charge) I’m also checking with the support team to see if we can schedule the replacement for you without charging the $50 fee.

Got it. Let me check with the support team.

Could you please share the ticket number? I'll take a look and urge the team to resolve the issue promptly.

What is your current PC system setup? Have you tried reverting to an earlier version of Pimax Play to see if the CPU still spikes to 100°C? Please note that the PCL's tracking is managed by the CPU, which can increase utilization compared to others.

Please navigate to Device Settings > General > Log > Export. This will allow you to receive the log files from Pimax Play. It has been confirmed that there is an issue with the 90Hz upscale refresh rate, and our developers are currently working on a fix.

Hello, Could you please export the log files and share them with me via Google Drive or WeTransfer? It seems there’s an issue with the refresh rate. I tried DCS with this refresh rate and didn’t encounter the mentioned issue.

Got it! Have you guys completed the survey yet?

Yes, we're gathering more feedback from our users to determine which features are essential for the OpenXR runtime. In the previous build, we only integrated Quadviews and didn’t provide an option for users to customize their Quadviews preference values. I’m aware that some users are requesting this feature.

Seems like you need an external fan to prevent the fog up.

Thanks for the kind words, buddy! I understand that some issues can't be resolved immediately, but I assure you they will be fixed eventually. It takes time, especially when it comes to software, as our developers have many projects on their plate. However, they are aware of the reported bugs and issues and are doing their best to address them.

Today in our Progress Update: Pimax Play 1.33.02 is out now 15,000 ED Miles offer for DCS with the Crystal Light Share your Pimax Play Suggestions Meet us at the European Roadshow Pimax launches 314 Labs (more coming soon) Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page. Pimax Play 1.33.02 is out now Since the launch of Pimax Play OpenXR runtime, we have received several feedback reports and have fixed (or started to address) several bugs. Performance of games using the Pimax OpenXR runtime is not on par with PimaxXR. Status: ongoing. IPD value display error. Status: fixed. Rare Error 10935 after switching to Upscale Mode. Status: ongoing. Controller input not functioning as intended in UEVR mode. Status: Ongoing. Other patch Notes: Modified the option values for "Feedback" in the Japanese mode of Pimax Play. Updated the OpenXR documentation. Fixed the bug where the display range of IPD was not functioning properly for the Crystal Light. The new client is available to download here: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.33.02.01.03_202410111910.exe Limited time: 15,000 ED Miles offer for DCS with the Crystal Light The best way to experience realistic simulation of military aircraft is DCS, and the best way to experience DCS, is in VR. This is why we're happy to share an exclusive offer from Pimax and DCS with you. If you use code DCS2024 when purchasing your Crystal Light before November 29th, you receive an exclusive 15,000 ED Miles for DCS. Share your Pimax Play Suggestions We recognize that our users come from various fields, including experts in technology, software, hardware, and more! Therefore, we invite you to join us in enhancing Pimax Play by sharing your suggestions on how we can improve it. We’d also love to hear what features you would like to see implemented in Pimax Play. Please submit your suggestions here, along with your reasoning: https://tally.so/r/wb8XbZ Meet us at the European Roadshow We're starting our Fall 2024 roadshow in Europe this weekend. We'll travel through Switzerland, Austria, France, Belgium, the Netherlands and Denmark, and maybe more locations. More info here: https://pimax.com/pages/roadshow First stop, the ADAC SimExpo! 314 Labs Pimax has launched its own innovation center to accelerate R&D for virtual reality. The new center, titled 314 Labs (inspired by the number π), is located in Elkton, Maryland, as well as in Qingdao, China — both locations working closely together. More here.

I'm doing this, mate! In addition to forwarding all this feedback to the team, I'll also check on the status of your support ticket.

Launching the DCS via Pimax OpenXR runtime or PimaxXR?

It seems like the tracking is losing accuracy after some time. Is the room well-lit? Proper lighting can significantly impact tracking performance.

Great to hear that! You could play around with that setting, and of course in-game pixel density and others such as shadow, grass, cloud and etc.

The dev team is looking into this and working on figuring out Necksafer. However, implementing it natively into Pimax Play is not being considered at the moment.

Yes, it'll work.

Unfortunately it won't work.

Also, you might want to check if any foveated rendering is enabled in Pimax Play.