[FIXED] Product Pages Down? I'm getting a Bad Gateway Message

[Sabre-TLA]

When trying to access: http://www.digitalcombatsimulator.com/en/products/world/

 

I'm getting a 502 Bad Gateway message - nginx/1.8.0

 

Other pages seem to be fine including User Downloads section. Just the product pages seem inaccessible.

 

Anyone else getting this?

[sobek]

No issues here.

[Sabre-TLA]

Cleared my browsing history and now it's ok. Thanks for confirming.

[Sabre-TLA]

Did some more testing and found that I only get the bad gateway when I'm logged in.

 

When not logged in the pages are ok. I'll check it again later on and see if it still happens.

 

Some pages load but others won't.

 

Downloads is ok, Modules section in Downloads fails, Campaigns is ok, Previous Versions is ok, Texture Templates fails, Documentation is ok, Screenshots is bad, Video Training is bad, user files is ok.

 

Very strange.

[Rangi]

Did some more testing and found that I only get the bad gateway when I'm logged in.

 

When not logged in the pages are ok. I'll check it again later on and see if it still happens.

 

Some pages load but others won't.

 

Downloads is ok, Modules section in Downloads fails, Campaigns is ok, Previous Versions is ok, Texture Templates fails, Documentation is ok, Screenshots is bad, Video Training is bad, user files is ok.

 

Very strange.

 

Yeah, I am getting the same.

[cichlidfan]

Same here.

[sobek]

Please state your operating system and browser.

[cichlidfan]

Win 7 & Chrome.

 

Win 7 & IE.

 

Win 8 & Chrome.

 

Android Jelly Bean & Chrome.

[Sabre-TLA]

Likewise..

 

Win7 Chrome Version 43.0.2357.130 m

Win7 IE 11.0.9600.17843

Win7 Firefox 35.0.1

[sobek]

Can any of you gents with the 502 run a traceroute?

[cichlidfan]

Here you go.

[sobek]

Seems perfectly normal. :dunno: Perhaps a DNS problem?

Edited July 5, 2015 by sobek

[cichlidfan]

IDK. It is certainly odd.

[Sabre-TLA]

Just sent you a PM. Let me know if you need more info.

 

We had a similar problem at work and it turned out the web server was running out of memory. Once the server was restarted the pages would load ok again.

[sobek]

But then we would have much more users complaining about this issue. I believe that one of the nodes along your route seems to have a problem. You both get routed via nwk-1-6k.nj.us, i believe the problem is somewhere between there and the server in France. I'm not sure this is inside our control. May i ask you guys to wait until tomorrow and try again?

[Sabre-TLA]

Sure no problem.

[Yurgon]

Did some more testing and found that I only get the bad gateway when I'm logged in.

 

Same here.

 

I did not run traceroute or anything, as I'm 99% certain it's something that happens on ED's side of things. I'm sure the webserver error log will show exactly what goes wrong or at least provide some good pointers for the web developers.

 

I do get the error for these URLs (all under http://www.digitalcombatsimulator.com/):

 

- /en/products/

- /en/products/*

- /en/downloads/screenshots/

- /en/downloads/modules/

- /en/downloads/texture_templates/

- /en/downloads/video_training/

 

Note that some URLs like /en/downloads/campaigns/ work fine while neighboring URLs under /en/downloads/ don't.

 

Edit: But just for the record:

 

C:\Users\yurgon>tracert www.digitalcombatsimulator.com

Routenverfolgung zu digitalcombatsimulator.com [87.98.182.202] über maximal 30 A
bschnitte:

 1    <1 ms    <1 ms    <1 ms  0.0.0.0 (anonymized)
 2     1 ms     1 ms     1 ms  217.0.116.240
 3     2 ms     3 ms     3 ms  87.186.240.82
 4    10 ms     7 ms     7 ms  217.239.40.182
 5     6 ms     6 ms     6 ms  37.187.232.98
 6    14 ms    15 ms    14 ms  rbx-g2-a9.fr.eu [37.187.232.97]
 7    16 ms    16 ms    16 ms  gra-g2-a9.fr.eu [37.187.36.6]
 8    16 ms     *        *     gra-3a-6k.fr.eu [178.33.103.226]
 9    15 ms    15 ms    15 ms  digitalcombatsimulator.com [87.98.182.202]

Ablaufverfolgung beendet.

Edited July 5, 2015 by Yurgon

[Sabre-TLA]

Same here.

 

I did not run traceroute or anything, as I'm 99% certain it's something that happens on ED's side of things. I'm sure the webserver error log will show exactly what goes wrong or at least provide some good pointers for the web developers.

 

I do get the error for these URLs (all under http://www.digitalcombatsimulator.com/):

 

- /en/products/

- /en/products/*

- /en/downloads/screenshots/

- /en/downloads/modules/

- /en/downloads/texture_templates/

- /en/downloads/video_training/

 

Note that some URLs like /en/downloads/campaigns/ work fine while neighboring URLs under /en/downloads/ don't.

 

Edit: But just for the record:

 

C:\Users\yurgon>tracert www.digitalcombatsimulator.com

Routenverfolgung zu digitalcombatsimulator.com [87.98.182.202] über maximal 30 A
bschnitte:

 1    <1 ms    <1 ms    <1 ms  0.0.0.0 (anonymized)
 2     1 ms     1 ms     1 ms  217.0.116.240
 3     2 ms     3 ms     3 ms  87.186.240.82
 4    10 ms     7 ms     7 ms  217.239.40.182
 5     6 ms     6 ms     6 ms  37.187.232.98
 6    14 ms    15 ms    14 ms  rbx-g2-a9.fr.eu [37.187.232.97]
 7    16 ms    16 ms    16 ms  gra-g2-a9.fr.eu [37.187.36.6]
 8    16 ms     *        *     gra-3a-6k.fr.eu [178.33.103.226]
 9    15 ms    15 ms    15 ms  digitalcombatsimulator.com [87.98.182.202]

Ablaufverfolgung beendet.

 

 

Try logging out of the website. I can get to the pages that previously failed if I'm logged out but not when logged in (and I've cleared all cookies and downloaded content so they are not cached). Strange issue.

[Yurgon]

Try logging out of the website.

 

Yeah, sorry, that's what I meant. When I'm logged in, I get the Bad Gateway error as written above. When I'm not logged in, all pages load fine. Basically, I was just trying to confirm your observation. ;)

 

I don't think this has anything to do with Cookies; it's simply a programming error or server error, something that happens on the server side; maybe it happens to all users or maybe only to users who registered before a certain date or users whose User-Agent (aka browser) contains a specific string, but I very much doubt there's anything any of us could do to alleviate the issue. We'll just have to wait for the problem to get fixed. :thumbup:

[sobek]

Seems i made a mistake while trying to reproduce it, i'm seeing it too now. Sorry to have wasted your time. Notifying the admin.

[Sabre-TLA]

Thanks Sobek and Yurgon!

[Sabre-TLA]

Appears fixed today! I can login and see the pages again. Thanks for fixing this.

[Yurgon]

Appears fixed today! I can login and see the pages again. Thanks for fixing this.

 

Confirmed, no more problems here, either. :thumbup:

[Slayer]

This problem is happening again. Keep getting 502 errors.

[cichlidfan]

Confirmed broken.