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[FIXED] Product Pages Down? I'm getting a Bad Gateway Message


Sabre-TLA
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Did some more testing and found that I only get the bad gateway when I'm logged in.

 

When not logged in the pages are ok. I'll check it again later on and see if it still happens.

 

Some pages load but others won't.

 

Downloads is ok, Modules section in Downloads fails, Campaigns is ok, Previous Versions is ok, Texture Templates fails, Documentation is ok, Screenshots is bad, Video Training is bad, user files is ok.

 

Very strange.

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Did some more testing and found that I only get the bad gateway when I'm logged in.

 

When not logged in the pages are ok. I'll check it again later on and see if it still happens.

 

Some pages load but others won't.

 

Downloads is ok, Modules section in Downloads fails, Campaigns is ok, Previous Versions is ok, Texture Templates fails, Documentation is ok, Screenshots is bad, Video Training is bad, user files is ok.

 

Very strange.

 

Yeah, I am getting the same.

PC:

 

6600K @ 4.5 GHz, 12GB RAM, GTX 970, 32" 2K monitor.

 

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Same here.

ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:

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Win 7 & Chrome.

 

Win 7 & IE.

 

Win 8 & Chrome.

 

Android Jelly Bean & Chrome.

ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:

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Here you go.

trace.JPG.f4224fe305d40ee8ebfa7e3b6a3ca2d0.JPG

ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:

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IDK. It is certainly odd.

ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:

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But then we would have much more users complaining about this issue. I believe that one of the nodes along your route seems to have a problem. You both get routed via nwk-1-6k.nj.us, i believe the problem is somewhere between there and the server in France. I'm not sure this is inside our control. May i ask you guys to wait until tomorrow and try again?

Good, fast, cheap. Choose any two.

Come let's eat grandpa!

Use punctuation, save lives!

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Did some more testing and found that I only get the bad gateway when I'm logged in.

 

Same here.

 

I did not run traceroute or anything, as I'm 99% certain it's something that happens on ED's side of things. I'm sure the webserver error log will show exactly what goes wrong or at least provide some good pointers for the web developers.

 

I do get the error for these URLs (all under http://www.digitalcombatsimulator.com/):

 

- /en/products/

- /en/products/*

- /en/downloads/screenshots/

- /en/downloads/modules/

- /en/downloads/texture_templates/

- /en/downloads/video_training/

 

Note that some URLs like /en/downloads/campaigns/ work fine while neighboring URLs under /en/downloads/ don't.

 

Edit: But just for the record:

 

C:\Users\yurgon>tracert www.digitalcombatsimulator.com

Routenverfolgung zu digitalcombatsimulator.com [87.98.182.202] über maximal 30 A
bschnitte:

 1    <1 ms    <1 ms    <1 ms  0.0.0.0 (anonymized)
 2     1 ms     1 ms     1 ms  217.0.116.240
 3     2 ms     3 ms     3 ms  87.186.240.82
 4    10 ms     7 ms     7 ms  217.239.40.182
 5     6 ms     6 ms     6 ms  37.187.232.98
 6    14 ms    15 ms    14 ms  rbx-g2-a9.fr.eu [37.187.232.97]
 7    16 ms    16 ms    16 ms  gra-g2-a9.fr.eu [37.187.36.6]
 8    16 ms     *        *     gra-3a-6k.fr.eu [178.33.103.226]
 9    15 ms    15 ms    15 ms  digitalcombatsimulator.com [87.98.182.202]

Ablaufverfolgung beendet.


Edited by Yurgon
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Same here.

 

I did not run traceroute or anything, as I'm 99% certain it's something that happens on ED's side of things. I'm sure the webserver error log will show exactly what goes wrong or at least provide some good pointers for the web developers.

 

I do get the error for these URLs (all under http://www.digitalcombatsimulator.com/):

 

- /en/products/

- /en/products/*

- /en/downloads/screenshots/

- /en/downloads/modules/

- /en/downloads/texture_templates/

- /en/downloads/video_training/

 

Note that some URLs like /en/downloads/campaigns/ work fine while neighboring URLs under /en/downloads/ don't.

 

Edit: But just for the record:

 

C:\Users\yurgon>tracert www.digitalcombatsimulator.com

Routenverfolgung zu digitalcombatsimulator.com [87.98.182.202] über maximal 30 A
bschnitte:

 1    <1 ms    <1 ms    <1 ms  0.0.0.0 (anonymized)
 2     1 ms     1 ms     1 ms  217.0.116.240
 3     2 ms     3 ms     3 ms  87.186.240.82
 4    10 ms     7 ms     7 ms  217.239.40.182
 5     6 ms     6 ms     6 ms  37.187.232.98
 6    14 ms    15 ms    14 ms  rbx-g2-a9.fr.eu [37.187.232.97]
 7    16 ms    16 ms    16 ms  gra-g2-a9.fr.eu [37.187.36.6]
 8    16 ms     *        *     gra-3a-6k.fr.eu [178.33.103.226]
 9    15 ms    15 ms    15 ms  digitalcombatsimulator.com [87.98.182.202]

Ablaufverfolgung beendet.

 

 

Try logging out of the website. I can get to the pages that previously failed if I'm logged out but not when logged in (and I've cleared all cookies and downloaded content so they are not cached). Strange issue.

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Try logging out of the website.

 

Yeah, sorry, that's what I meant. When I'm logged in, I get the Bad Gateway error as written above. When I'm not logged in, all pages load fine. Basically, I was just trying to confirm your observation. ;)

 

I don't think this has anything to do with Cookies; it's simply a programming error or server error, something that happens on the server side; maybe it happens to all users or maybe only to users who registered before a certain date or users whose User-Agent (aka browser) contains a specific string, but I very much doubt there's anything any of us could do to alleviate the issue. We'll just have to wait for the problem to get fixed. :thumbup:

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Seems i made a mistake while trying to reproduce it, i'm seeing it too now. Sorry to have wasted your time. Notifying the admin.

Good, fast, cheap. Choose any two.

Come let's eat grandpa!

Use punctuation, save lives!

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  • 2 weeks later...

This problem is happening again. Keep getting 502 errors.

[sIGPIC][/sIGPIC]

 

System Specs

 

Intel I7-3930K, Asrock EXTREME9, EVGA TITAN, Mushkin Chronos SSD, 16GB G.SKILL Ripjaws Z series 2133, TM Warthog and MFD's, Saitek Proflight Combat pedals, TrackIR 5 + TrackClip PRO, Windows 7 x64, 3-Asus VS2248H-P monitors, Thermaltake Level 10 GT, Obutto cockpit

 

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Confirmed broken.

ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:

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