waiting for resolution ED/RAZBAM Situation Info & Discussion

[Oban]

1 hour ago, alejandr0 said:

I'm aware of Steam's standard refund policy...
In my case, Steam Support said they're willing to consider a refund as an exception, but only if the developer (ED) confirms it.

ED isn't the developer, they're the distributor 

[Beirut]

2 hours ago, alejandr0 said:

I'm aware of Steam's standard refund policy...
In my case, Steam Support said they're willing to consider a refund as an exception, but only if the developer (ED) confirms it.

 

I didn't know that was possible.

 

But I'm still keeping mine. 

[alejandr0]

5 minutes ago, Beirut said:

 

I didn't know that was possible.

 

But I'm still keeping mine. 

This is possible as long as someone from ED (development or support department) confirms that the refund can be made as an exception.

Mr. NineLine, I'm waiting for your answer to the question I asked earlier.

[NineLine]

From the first post:

Quote

Steam refunds are based on the play time of the core game, not the individual module. It is their policy and they handle the refunds. As we understand it, no refunds have been accepted by Valve. All modules continue to work, aside from the current radar issues with the F-15E which we hope will be addressed sooner than later. South Atlantic continues to be updated and as I stated above, the other older modules we plan to make sure they continue to work into the foreseeable future. 

This still holds true for now. If something major happens, this may change, but as it stands now, we are still in the same holding position, sorry. 

[Kang]

1 hour ago, Oban said:

ED isn't the developer, they're the distributor 

As far as Steam is concerned, ED is the developer. They don't have a special system in place for the unique shenanigans that is DCS.