Do ED have a support no.?

[Steel Jaw]

It is not about sense of humor, this section of the forum is dedicated to solving problems with activations.

 

As he did this person, if you have no idea how to help, do not write crap :thumbup:, just divert the call for help.

 

You make a good point: I stand corrected.

 

[EtherealN]

To reiterate what Viper said: us mods aren't just here to pickle banraams at you guys (though that is fun), we can also help with communicating things to the relevant people at ED. Regarding the support desk, please have some understanding of the fact that a LOT of people use that feature, and a lot of the time it is user error - just like in any tech support helpdesk. This may seem like a trivial point, but it does have the effect that since support tickets are reviewed and handled in order, you may be suffering a delay to your legitimate request due to there being 200 people who didn't realize that they should have a graphics card installed in their computer for the simulator to be able to run. (Not kidding.)

 

So for that reason, if you suffer a problem of a "block" nature - such as being unable to activate - please feel free to contact a moderator with your case number and we can see if we should ask the guys for special attention to be given. Same with issues regarding forum accounts and such - we are always happy to advice and will pass information along to the relevant staff when unable to assist ourselves.

 

Also, ridiculing people for asking for help is not okey.

Edited March 16, 2011 by EtherealN

[rattler]

Just a suggestion and maybe it is the case but why not call when you have lets say 1 maybe 2 activations left. That way when you ask you have time before you don't have any left and you can continue to enjoy the flight sim. If you have to wait till they are all gone, well maybe that's the problem. I would think a customer should be able to continue without interuption the use of a product that is functional but just needs, hell I don't know updated security issues(activations). Don't jump on me, just an idea that might solve some of the congestion.:)

[159th_Viper]

3 pages of nonsense and no moderator replies, they should read this section of the forum on this topic....

 

WTF?

 

Maybe you should open your eyes before posting: Read post #20......again.

 

 

 

Just a suggestion and maybe it is the case but why not call when you have lets say 1 maybe 2 activations left. That way when you ask you have time before you don't have any left and you can continue to enjoy the flight sim. If you have to wait till they are all gone, well maybe that's the problem. I would think a customer should be able to continue without interuption the use of a product that is functional but just needs, hell I don't know updated security issues(activations).....

 

You are provided with 8 activations and ten deactivations which would probably account for.....Oh I do not know - do the maths. In addition, you have Starforce AAA http://forums.eagle.ru/showthread.php?t=67025 which automatically replenishes activations.

 

Now I'm not sure what else one can do that stops short of actually spoonfeeding with a very large trowel.....However as circumstances illustrate it does happen.

 

I would argue that conduct resulting in nil activations notwithstanding the above safegaurds will definitely not fall within the 'reasonable' category and accordingly will not/cannot justify the matter being dealt with as a matter of urgency.

 

Do not misunderstand me - I am not saying that the matter will not receive adequate attention: Just understand that whoever has this matter befall on himself is definitely the Author of his own Misfortune and will be well advised to exercise the required amount of patience whilst awaiting relief from 'harm' quite definitely self-inflicted.

[jeffyd123]

Mower... You kill me bro.

[Slammin]

In all my years of LockOn and other DCS titles, I doubt I've used more than 3 activations per product and most likely, only two. I overclock, run Raid0, crash&burn, overclock some more, blow shit up, upgrade, more upgrades, then more upgrades, then rinse & repeat.

 

I'm just being nosey here, but how does one run out of activations? Any volunteers?

[Boberro]

Honestly everything is well known, eaisly accessible in PDF. Activations and its usability are clearly stated on forum and PDFs, not since yesterday. I don't get it being upset for anyone if all activations have gone by my fault....

 

Anyway I have LO2 since it has been released and I think I've never used any yet heh...don't know what you do with them lol

Edited March 16, 2011 by Boberro

[EtherealN]

Just understand that whoever has this matter befall on himself is definitely the Author of his own Misfortune and will be well advised to exercise the required amount of patience whilst awaiting relief from 'harm' quite definitely self-inflicted.

 

Quite so, knowing some of the facts of the case.

 

Adequately handled, the system in place allows you to completely replace your computer 18 times before running into this type of issue, and at the last activation a clock starts to begin the replenishment process. Now, there might be cases where some weird error causes premature "ticking" of activations, but this is not one of them.

[rattler]

WTF?

 

Maybe you should open your eyes before posting: Read post #20......again.

 

 

 

 

 

You are provided with 8 activations and ten deactivations which would probably account for.....Oh I do not know - do the maths. In addition, you have Starforce AAA http://forums.eagle.ru/showthread.php?t=67025 which automatically replenishes activations.

 

Now I'm not sure what else one can do that stops short of actually spoonfeeding with a very large trowel.....However as circumstances illustrate it does happen.

 

I would argue that conduct resulting in nil activations notwithstanding the above safegaurds will definitely not fall within the 'reasonable' category and accordingly will not/cannot justify the matter being dealt with as a matter of urgency.

 

Do not misunderstand me - I am not saying that the matter will not receive adequate attention: Just understand that whoever has this matter befall on himself is definitely the Author of his own Misfortune and will be well advised to exercise the required amount of patience whilst awaiting relief from 'harm' quite definitely self-inflicted.

 

You miss the point. I really don't care how many activations or deactivations one has, my point was when you get to 1 or 2 why can't you send a notification requesting more.

 

I will also say that it is not always as you would say self-inflicted. Note I said not always. Assuming it is self -inflicted really has no relevance. If you are short or out, you are short or out. Don't side step the point, I just simply asked if one could ask for more activations when only having 1 maybe 2 left. Really don't care how one gets to that point nor should anyone. The point is the person is there. End of my input. Cheers.

 

This is for FC2 which I assume is the same for DCS. If not kindly disregard my input.

Edited March 16, 2011 by rattler

[159th_Viper]

.....my point was.....Don't side step the point...

 

Starforce AAA.

 

Any more is spoon-feeding with a pretty big trowel.

[rattler]

Starforce AAA.

 

Any more is spoon-feeding with a pretty big trowel.

 

You are most certainly entitled to your opinion. You see more of this than me. I will say that I personally am down to 3 and they are are not self inflicted but computer problems and upgrades which occured over a short period of time. Just pointing out that it can happen and does but I would say I am probably in the low percentage end. Anyway have a great day and I am sure ED will take care of me if the time should come.:)

[159th_Viper]

Re Starforce AAA, not opinion, but fact.

 

Keeping in mind that you start with 18, my point was that, knowing you are there (out of activations) and admitting that it is entirely due to your own folly should instill a modicum of humbleness that hopefully should prevent you from kicking in doors with righteous indignation demanding immediate, urgent gratification with little or no regard for the circumstances which landed you in the pickle in the first instance.

 

It is after all the reasonable thing to do, or is it? If not, patience will just have to be endured rather than afforded.

[rattler]

Re Starforce AAA, not opinion, but fact.

 

Keeping in mind that you start with 18, my point was that, knowing you are there (out of activations) and admitting that it is entirely due to your own folly should instill a modicum of humbleness that hopefully should prevent you from kicking in doors with righteous indignation demanding immediate, urgent gratification with little or no regard for the circumstances which landed you in the pickle in the first instance.

 

It is after all the reasonable thing to do, or is it? If not, patience will just have to be endured rather than afforded.

 

You miss understand me, I am sure that if the time comes, ED will take care of any issues I have and I know a reasonable time has to be given for ED to address the issue. Hell , I would look at 2 wks. before further contact about an issue. I just stated and idea, hell if it's not appropriate forget it.As for me I can explain if needed (at the time I may need activations) what happened to me and am sure there would be no issue with ED.

[159th_Viper]

My apologies :)

 

Was not addressing you/your circumstances in particular, although in hindsight it could very well be and indeed was construed as such - Merely an attempt at generality.

[EtherealN]

Rattler,

 

people asking for refills before they need it (and remember: there is AUTOMATIC refills already!) will cause one thing: a lot more support tickets. What will that cause? The people who have legitimate support needs will have to wait longer.

 

Great idea. ;)

[rattler]

Rattler,

 

people asking for refills before they need it (and remember: there is AUTOMATIC refills already!) will cause one thing: a lot more support tickets. What will that cause? The people who have legitimate support needs will have to wait longer.

 

Great idea. ;)

 

Well, thank you,now that explains why my idea would not work. Perfect , short sweet and answers all questions. cheers. bud.;)

[EtherealN]

My pleasure. :)

[Conure]

Re Starforce AAA, not opinion, but fact.

 

Keeping in mind that you start with 18, my point was that, knowing you are there (out of activations) and admitting that it is entirely due to your own folly should instill a modicum of humbleness that hopefully should prevent you from kicking in doors with righteous indignation demanding immediate, urgent gratification with little or no regard for the circumstances which landed you in the pickle in the first instance.

 

It is after all the reasonable thing to do, or is it? If not, patience will just have to be endured rather than afforded.

 

Is this referring to me? I hope not, as I have done no kicking in doors or any such thing! I simply asked a question and said ED have quite bad customer support, which I stand by! Whether or not they have a valid reason for that (No business does, in my opinion), is besides the point!

 

No offense meant to you at all Viper, just don't like to be painted as a bad guy.

 

I think the underlying motive behind many peoples anger is that when one buys a game, they feel they have the rights to do with it what they like. If somebody derives pleasure from continuously changing components, formatting and such (as it appears I do!) then they feel entirely entitled to do so. Whatever the small print, large print, warnings etc say, we are still stuck with the psychology of "I paid for it, it's mine" and it's quite hard for me to make the transition from the "I own it" to "ED own it and I will do as they say" mentality.

 

I think when we all begin to adjust to the world in which we don't own the software (or indeed a copy of the disk!), perhaps these issues won't inflame so much.

 

There is a great discrepency between what people expect/want and are used to, and what really is...It is my honest opinion though, that ED don't particularly respect their civilian consumers. I do not speak about moderators - the mods have always helped me and I have utmost respect for them, but with regard to the way we're treated (eg lack of response, it's done when it's done, activation issues, suddenly releasing whilst we all wait well over a month for the next beta) it does make one wish for a little more of a "the customer is always right" mentality. I think perhaps my own ideas of business are at odds with the ED model.

 

This mentality of "you're lucky to be getting it in a month" seems to be a huge deference to a software protection method that can't possibly benefit anybody, purely out of respect of everything ED choose to do. We are a very niche community, and we deserve respect...Not to be treated as pirates. I have invested a good deal of money into ED and flight simulation, and have to say that to an extent I feel let down by the lack of their response or care toward customer issues.

 

This is all just opinion, I state nothing as fact so please, no more insults/personal attacks etc etc!

Edited March 16, 2011 by Conure

[159th_Viper]

......I think the underlying motive behind many peoples anger is that when one buys a game, they feel they have the rights to do with it what they like.....

 

Read the EULA - at most you are leasing the software. Ownership never has and never will vest in the end-user.

 

 

..... If somebody derives pleasure from continuously changing components, formatting and such (as it appears I do!) then they feel entirely entitled to do so. Whatever the small print, large print, warnings etc say, we are still stuck with the psychology of "I paid for it, it's mine" and it's quite hard for me to make the transition from the "I own it" to "ED own it and I will do as they say" mentality....

 

By all means do so. It is however reasonable to assume that you will go about doing so in the proper manner, ie deactivating first. You did not: Man up, take a share of the responsibility and admit that the matter is not of dire urgency that cannot wait for a reasonable time within which to be dealt with. By your own admission it's only been 4 days. Are those working days? You neglected to mention. I sincerely hope so.

 

 

.... We are a very niche community, and we deserve respect........

 

Respect is earned and not granted as a matter of course.

 

 

...

This mentality of "you're lucky to be getting it in a month" seems to be a huge deference to a software protection method that can't possibly benefit anybody, purely out of respect of everything ED choose to do. We are a very niche community, and we deserve respect...Not to be treated as pirates...

 

Let's not get into the DRM debate - it will get shut down. As for the 'you're lucky to be getting it in a month' comment, I would seriously suggest that you read the posts carefully before replying:

 

You have been informed that a reasonable time within which to expect a reply is 5 working days. By your own admission you have been waiting 4 (not sure whether this constitutes working days or not). You have been further informed that should you still not have rceived a reply after said 5 working days are up, contact either myself or another mod via PM with the details and we'll take it from there.

 

It's really that simple ;)

[Conure]

Read the EULA - at most you are leasing the software. Ownership never has and never will vest in the end-user.

 

 

 

 

By all means do so. It is however reasonable to assume that you will go about doing so in the proper manner, ie deactivating first. You did not: Man up, take a share of the responsibility and admit that the matter is not of dire urgency that cannot wait for a reasonable time within which to be dealt with. By your own admission it's only been 4 days. Are those working days? You neglected to mention. I sincerely hope so.

 

 

 

 

Respect is earned and not granted as a matter of course.

 

 

 

 

Let's not get into the DRM debate - it will get shut down. As for the 'you're lucky to be getting it in a month' comment, I would seriously suggest that you read the posts carefully before replying:

 

You have been informed that a reasonable time within which to expect a reply is 5 working days. By your own admission you have been waiting 4 (not sure whether this constitutes working days or not). You have been further informed that should you still not have rceived a reply after said 5 working days are up, contact either myself or another mod via PM with the details and we'll take it from there.

 

It's really that simple

 

First of all, I understand entirely the "moderator/user" relationship, and hope this debate does not end up in some form of banning or censorship. I believe that at the moment this is merely a disagreement as opposed to a contractual infringement though if I'm wrong please let me know. That said, patronising winks at the end of posts are not really required, or do you disagree?

 

I am unsure of whether or not you interpreted my post correctly. I was explaining why it's easy to feel a particular way and tried to explain the mentality behind it, as opposed to defending my own position. I am feeling that you've misinterpreted an explanatory thread. Also, I think I explained quite adequately that whilst I am aware of EULA, it often conflicts with the more emotive aspects of a purchase. Again, I did not defend myself, instead merely attempted to go some way toward explaining my feelings.

 

I would suggest that, all respect intended, you read my posts more carefully - I think a closer read would yield a greater understanding of my intentions. My post was not (I believe) antagonistic. I try (both on forums and in life) to explain my views with fair respect to all involved. As for the "respect is earned" comment, we deserve respect for two reasons. Firstly, because the majority of us are of above average intelligence, which I believe is something the subject matter implies. Secondly, we are the final few who have not migrated to Call of Duty and World of Warcraft, and so produce another stream of revenue for ED. This, I believe, means we should be given respect.

 

I also believe this entire discussion really does boil down to one point:

 

"Do ED give good customer service?"

 

I think there is only one answer...

 

"What customer service?"

 

Of course, if you want to disagree and argue that they would give good customer service if they weren't fixing bugs, I would ask, why are they so busy fixing bugs upon final release? I will admit that I made a mistake regarding activations and should've read more closely, yet I also maintain that ED are a farce with regards to customer service and showing care for their client base. All we have to do is look at other specialist hobby business' (RCSIMS, firstlightoptics etc), to see that customer service and showing you care for your client base can help you survive and thrive in a highly competitive market. ED are not in a highly competitive market, and as such they couldn't care less about appeasing their civilian market. When I have had issues with Rise of Flight, I've had developer responses within 24 hours; this I would presume is because they don't have an alternative market which brings in extra revenue, i.e their military contracts.

 

Defend your point that I was a fool with regards to activations, and I'll freely admit I was. But please don't blindly defend their business model on the civilian side of things. They're a great company in some ways, no doubt. They provide us with beautiful simulations with depth beyond compare, however it is extremely rare to find somebody on these forums that will legitimately critique EDs shortcomings. This is a shame, I believe, because without productive criticism how can we expect improvement?

Edited March 17, 2011 by Conure

[Slammin]

"The Customer is ALWAYS Right!"

 

That's what my mommy told me when I was whittle.

 

I tried to convert my house into a disco. The bank got mad since I'm still paying a mortgage. I got mad too since I thought it was MY house. Guess mommy was WRONG!

[Conure]

"The Customer is ALWAYS Right!"

 

That's what my mommy told me when I was whittle.

 

I tried to convert my house into a disco. The bank got mad since I'm still paying a mortgage. I got mad too since I thought it was MY house. Guess mommy was WRONG!

 

Sounds to me like you've got a disco house. MOMMY WAS RIGHT!

[rattler]

"The Customer is ALWAYS Right!"

 

That's what my mommy told me when I was whittle.

 

I tried to convert my house into a disco. The bank got mad since I'm still paying a mortgage. I got mad too since I thought it was MY house. Guess mommy was WRONG!

 

The bank is also right, they hold the mortgage.:D

[Slammin]

I'm just saying, we shouldn't always think that just because we spend our hard earned cash, we have a right to make the rules. I do agree with some aspects of your arguements, though I don't know if I agree with your approach, or delivery, and I especially don't think holding ED to a higher standard just because this is a niche market is proper.

 

You've type a lot for someone under 4 days distress, caused my yourself. Most of what you've typed goes way beyond anything to do with your initial issue. And, nobody called you a pirate or a bad guy.

 

I think this thread is probably approaching ................ oblivion :P

[Conure]

I'm just saying, we shouldn't always think that just because we spend our hard earned cash, we have a right to make the rules. I do agree with some aspects of your arguements, though I don't know if I agree with your approach, or delivery, and I especially don't think holding ED to a higher standard just because this is a niche market is proper.

 

You've type a lot for someone under 4 days distress, caused my yourself. Most of what you've typed goes way beyond anything to do with your initial issue. And, nobody called you a pirate or a bad guy.

 

I think this thread is probably approaching ................ oblivion :P

 

 

Yeah I know I typed a lot, and to be honest I'm not really that bothered as I have a fair few other things to be doing - I just really enjoy debate, though I think it can come across as confrontational, quite easily. I think I should probably explain to people that rather than just whinging, I'm just provoking a bit of discussion, though often subtleties etc can be lost in translation because of the way we are limited to text! (Here I go again...)

 

I think most of my argument existed outside of my initial issue, and I often find the unflinching support of ED a little odd.

 

All in good fun :)