Cyph3r

I'm quite unsure why you saw that (apart from for the MongoosT-50 base products) - we've been receiving orders right up until when the store was temporarily closed! If you were in the EU you'd be able to order right this very second with immediate dispatch! So we're excited to mirror this for our rest of world customers. See you then :thumbup:

Sorry about this guys - software has been updated on our sites just now which should resolve the issue! https://virpil.com/en/support/downloads

As you mentioned, you were referring to a VKB post initially, which I obviously can't comment on - but as I said, we're two completely different companies with different philosophies. Prior to our international webstore closing (17th September), it's been possible order at any time and you would have received your shipping notice before 1st October! Our EU customers have been able to join the order queue uninterrupted at any time. As all outstanding EU orders have now been fulfilled, we have stock available for immediate dispatch. Regarding our products, it's not so much "hit-or-miss" availability - we do not manufacture in batches, we are continuously producing our products so any delay in shipping/availability will be due to very high demand or one off logistical changes (new factory, webstore moving, etc). Going forward with the new merged webstore though, we will moving away from pre-orders/back-orders and instead listing stock that's readily available for dispatch which will be aided greatly by our new factory. Yes sir, come October 1st you'll be able to jump onto our new worldwide/EU merged store and place an order for the MT-50CM grip and WarBRD base no problems (stock permitting) and get your shipping notice within 5 working days (though likely sooner). Even still, let's say the demand on the opening day is so incredibly high that all stock gets bought before you get a chance to check it out, the next shipment of stock from our factory will be very close (as mentioned - it's running all the time!). Certainly will not be a case of months waiting. I hope this helps! :thumbup:

We don't do batch runs, our products are continuously manufactured at our factory :thumbup:

Hi ElCuco68, So I'm not quite sure how this applies to us (VPC), especially considering our recent announcements. When I first read this post I thought it was an old thread that got bumped up from a few months ago, I'm happy to clarify the situation though; To get to the main point: Our products are for sale. We have just recently fulfilled ALL outstanding EU customer orders (ahead of schedule actually) and as per our last announcement all our worldwide store pre-orders will be dispatched by 1st October. There is no "to be determined" element, so I'm unsure what you're referring. If you visit our webstore we actually have our grips, WarBRD base, MongoosT-50 throttle, and accessories etc available in-stock for immediate dispatch. The exception being our MongoosT-50 base which we will be updating in an announcement very soon. Perhaps the confusion is from our worldwide store being temporarily closed, however the information page explains this with a link to the full announcement. Our worldwide store is merging with our EU store so that we can better serve our worldwide customers and it will be opening on 1st October - an upgrade to our company and again, not an indeterminate date. To say we have an "aversion to risk" or lack "business acumen" also seems slightly unjust, to put this in perspective we are a company of ~1.5 years old, yet we already have for sale and in the hands of many users: a 2 flightstick bases, a throttle, 2 grips (plus variations) and a catalogue of accessories. We have invested, and re-invested into the company heavily with the opening of our dedicated production factory in Belarus earlier this year (the opening of which is the main culprit of shipping delays earlier this year), however we felt this was a necessary risk and trade off in the grand scheme of things to ensure a bigger and better future for us and the flightsim community. Our team has also grown substantially, including Baur of BRD fame becoming VPC's chief designer. VIRPIL Controls (VPC) and VKB are entirely different companies with different product line ups and philosophies. Obviously I don't know VKB's situation, however as of today I'm not too sure how much of your post actually applies to us? The description in your first paragraph certainly isn't something we've said. If you're ever confused about VPC, our webstores or availability, please feel free to just get in touch.

Hi guys - We've been working on creating some clear how-to guides for our products, the first one has just been uploaded showing how to change the cams and springs on the VPC WarBRD base!

No ETA for any new products as of yet - we're still catching up with demand for the existing lineup!

No problem!! :thumbup:

Hello VIRPILs! To further improve the ordering experience for our worldwide customers we have decided to move our worldwide store from our Belarus HQ (http://www.virpil-controls.by) to our distribution center in the EU. Benefits to our worldwide customers will be: Better payment method options via PayPal and Braintree. Faster shipping via TNT/FedEx. Unified ordering experience with our EU customers. This change will also allow VPC HQ to focus entirely on production leading to more stock being available and orders being fulfilled faster! From today (17th September), our worldwide store will no longer accept new orders and it will re-open again on 1st October at http://www.virpil-controls.eu. All outstanding orders on our current worldwide store will be completed before 1st October! Regards, VIRPIL Controls Team

Great stuff! :)

As we're working through the queue in order so whether or not your order had the throttle it would come in at the same place. We're right on the heels of your order now though :thumbup:

If anyone has any issues with the included accessories - please do get in touch via support@virpil.com to let us know!

Check out the user manual for the VPC Configurator Software - this is normal after a firmware update, you have to now import the device profile. :thumbup:

Check out the VPC Configurator user manual - it explains in detail how to accomplish this :thumbup:

Can you email support@virpil.com please (preferably with TeamViewer ID and password so I can jump on) and we can get this sorted! :thumbup:

That's correct :)

It's already fully functional in the software! I just haven't got around to typing it up yet - as many people have already figured it out, I focused first on the features that haven't been described/used already :) I'll aim to get the shift/mode dial sections typed up by the end of the week.

If you guys have any wished-for features, or changes you'd like to see to the VPC Software, let me know in this thread!

► VPC Configurator Software Hi guys - I will keep all updates and resources related to our VPC Config software posted in this thread. It can also serve as a central location to ask any software related questions :thumbup: VPC Configurator Software DOWNLOAD VPC Configurator Software Manual: DOWNLOAD

Just to clarify for everyone "NOT SYNC" is not an error. Here's an excerpt from our new software manual (will be out next week) regarding the device statuses: SYNC This shows that the VPC Device is loaded, and does not have any unsaved changes. NOT SYNC While not indicating an error - this status is given when the VPC Device has not been loaded using the “STEP 1. Load Device Profile” button, or if the user has made changes in the VPC Software that has not been saved to the VPC Device. N/A This shows that no VPC Device is available.

First - never use Windows to calibrate, it will only cause problems! If the VPC software says that you have an old version, you simply need to update the firmware to the latest version included in the VPC Software archive. If you can open a ticket by emailing support@virpil.com I'll be able to help you more easily to get this resolve :thumbup:

VPC-Configurator_Light_20180807_96b Is the latest :)

Great news! Let us know how you get on - happy flying! :pilotfly:

Of course!! Send me an email to support@virpil.com - if you can get Teamviewer loaded and also send me the ID and password I can jump on and see what's going on :)