Introducing the VPC MongoosT-50

[funkman]

So another week and a bit passed, no parcels, no update about where they are and no promised connection via Teamviewer. It's nice for those who can use the device :cry:

 

Update on the situation, after finally connecting via teamviewer and verifying that I wasn't doing anything stupid as well as having made several of my own cables it seems I've had a dud device. I had to send it back under warranty and their policy is to repair the old units rather than send new ones (which is understandable for a small business). The downside of this is that its been 6 months since I actually ordered the device and sadly i've never been able to use it.

 

I might be prepared to break another Thrustmaster gimball again :joystick: for this kind of wait but they say "good things come to those who wait"

[dburne]

Update on the situation, after finally connecting via teamviewer and verifying that I wasn't doing anything stupid as well as having made several of my own cables it seems I've had a dud device. I had to send it back under warranty and their policy is to repair the old units rather than send new ones (which is understandable for a small business). The downside of this is that its been 6 months since I actually ordered the device and sadly i've never been able to use it.

 

I might be prepared to break another Thrustmaster gimball again :joystick: for this kind of wait but they say "good things come to those who wait"

 

Yikes that is a heck of a long time to have to wait for a working device.

[Karon]

Don't tell me.. I have opened a ticket for a vibration issue on May 12 in my Base (bought in October 2017), ended up having to ship it back (stripped one cam screw no matter the soldering iron) and I'm still waiting. That's 89 days today, 3 months basically.

 

 

I understand they prefer to repair and ship back but damn, patience is quickly running out. Can they just send a replacement back (maybe with a different or temporary firmware and then replace it once they received the faulty product, so no one can abuse) when they have the tracking number or the damaged/defective product?

 

 

I have preordered the throttle as well but who cares about it when I have no stick?

Another problem is that CS just says "don't worry, it's the support queue", without giving any ETA. How long this queue is?

[dburne]

Don't tell me.. I have opened a ticket for a vibration issue on May 12 in my Base (bought in October 2017), ended up having to ship it back (stripped one cam screw no matter the soldering iron) and I'm still waiting. That's 89 days today, 3 months basically.

 

 

That is crazy...

[Joe Lighty]

I really want to purchase one of these, but for the issues with lack of availability and support as described above... It's a shame, I'd love to see a company like this do well - but they seem to screw it up for themselves - both Virpil AND VKB with monotonous regularity!

[Gizzy]

I have dealt with VIRPIL on several occasions for support. One software and 1 hardware... I am an experienced Simmer on both the hardware and software...

 

I cannot fault at all the responses I received from VIRPIL regarding equipment issues either in EMail support response or hardware replacement.

 

On the hardware front a replacement sensor PCB was received after 2 weeks and this was only about 6 weeks ago in their busy period. This is same response time frame as Thrustmaster where I have had on 2 separate occasions, a main PCB and switch block and PCB replacements sent.

 

VIRPIL EMail support response has been 2-3 days, the same that I received from Thrustmaster.

 

Some complex issues have been posted in this thread regarding various problems and obviously this thread is not the place for VIRPIL to individually respond to what is posted. I mention this and my experiences with VIRPIL for perhaps the benefit of others who may be reading.

 

Sure, I have a Throttle on order and I am a bit fed up with the shifting dispatch dates but not overly so. Its a new small niche company and has to balance manufacture with investment... they just got their sums wrong and have been doing everything to keep us informed..... It was the same for crosswinds pedals with 3-4 months waiting etc...

 

Give them some slack or ask for your money back or invoke whatever legislation or credit card guarantees you have.

 

In my view if the throttle function is anywhere near as good as the T50 stick & base, it'll be worth it..

 

Re TMWH stick and throttle, I've 2 sets and used them for years. Despite what some may say, they too are a great product. I've never had a stiction issue with either of the gimbals but they are not close to VIRPIL's Base in sensitivity and function.

[Karon]

I had the same sensors problem a couple weeks after receiving the base. It took a couple days to speak with their engineer, a week for the delivery. Honestly impressive. They are great dealing with software and minor things but if you have to ship your hardware back.. well, good luck.

 

 

 

My throttle has just been shipped though. I didn't care much about the delays, I expected them because they are expanding a lot quicker than it's safe to do.

So, now I have two desk mounts, a grip and a throttle. I doubt I will even unpack it..

[jaguara5]

can someone from virpil inform us, when the t-50 bsse will be available for purchase again?

[Joe Lighty]

can someone from virpil inform us, when the t-50 bsse will be available for purchase again?

+1 - that's part of my point - I can't even purchase one to then experience their customer service in person!! :)

[mambo]

can someone from virpil inform us, when the t-50 bsse will be available for purchase again?

+1

[funkman]

I truly hope that I am an exception rather than a rule as I backed this product 100% but nearly 6 months of waiting to get a working device is just absolutely unacceptable, I have a patience of a saint but this is running out now.

 

Las communication is on 9th of August that my device has been received and is in a queue not a peep since. Really? Is it going to be a year before I get a working device? Or ever?

[sze5003]

I truly hope that I am an exception rather than a rule as I backed this product 100% but nearly 6 months of waiting to get a working device is just absolutely unacceptable, I have a patience of a saint but this is running out now.

 

Las communication is on 9th of August that my device has been received and is in a queue not a peep since. Really? Is it going to be a year before I get a working device? Or ever?

Yea it takes a while. Last message I got from them on my ticket came in yesterday I think 7-8 days before the previous message. I was given their engineer's Skype info so I sent a message there. I'm hoping they can just send me a new grip cable and I don't have to send it in but we will see. They did say the whole team has been swamped with work and apologized for the delay in response. Luckily I still have the warthog grip I can use on the warBRD base and that stays connected on there better than the t50 does.

[graxxor]

rusty bolts

 

Hi there. it's been a while. I guess because the two T50s have been running flawlessly.

 

I did notice, however, that all the hex nuts on the outer case are badly corroded (basic rust).

 

Nothing else in my room suffers from this.

 

Anyone else noticed that? I'm tempted to open them up and take a look inside to see if there's any rusty parts.

 

Japan gets humid in the summer but I run with Aircon for about 8 hours a day.

 

TIA

[sze5003]

Hi there. it's been a while. I guess because the two T50s have been running flawlessly.

 

I did notice, however, that all the hex nuts on the outer case are badly corroded (basic rust).

 

Nothing else in my room suffers from this.

 

Anyone else noticed that? I'm tempted to open them up and take a look inside to see if there's any rusty parts.

 

Japan gets humid in the summer but I run with Aircon for about 8 hours a day.

 

TIA

Yea the hex nuts that I used for the warBRD base attachment were also rusted. My heavy springs were rusted as well. But I put some oil on the springs before I changed to them from the stock springs.

[graxxor]

Yea the hex nuts that I used for the warBRD base attachment were also rusted. My heavy springs were rusted as well. But I put some oil on the springs before I changed to them from the stock springs.

 

Oh S**T! The springs were rusted, too?

I'm scared to open it up now.

 

What the hell kind of cheap springs are they using that rust?

Crazy.

 

Also, the nuts on the top are really severely rusted, perhaps from my bare forearms laying over them occasionally this summer when I used a sub-keyboard during a game.

They're so corroded that when I cleaned out all the rusty gunk from the hex "depression" in the centre with q-tips and alcohol I noticed they're all rounded off and the nut is visibly smaller than it was before... LOL. May need a pair of pliers to get these nuts off, the supplied Alan-key is clearly not going to work.

 

Very disappointed with $700 worth of hardware. could have at least used stainless bolts and springs.

Edited September 12, 2018 by graxxor

[sze5003]

Oh S**T! The springs were rusted?

I'm scared to open it up now.

 

What the hell kind of cheap springs are they using that rust?

Crazy.

 

Very disappointed with $700 worth of hardware.

The springs that were installed are fine. I had to switch mine to the heavy springs since I will often swap to the the warthog grip. They were in a separate small bag which seems the salt packet had fallen out which is why they rusted.

 

I put some oil on them so they seem fine. I may actually take them out and put more oil as I have no idea how the heavy springs should feel in the first place.

[Cyph3r]

If anyone has any issues with the included accessories - please do get in touch via support@virpil.com to let us know!

[GriffonBR]

Got my tracking number today! Thanks, Cyph3r for all the support!:thumbup:

[Cyph3r]

Got my tracking number today! Thanks, Cyph3r for all the support!:thumbup:

 

No problem!! :thumbup:

[mdee]

Ok, after a couple of months I've decided to attempt to change cams just for fun. Now I know what people are talking about. It wasn't fun at all.

This is from my experience, your mileage may vary.

 

These cams are not changeable in its current state without risking damage to the screws. I am not sure what sort of combination of military strength thread lock and swiss cheese screws is used, but without specialized tools, average user won't be able to remove them without stripping. Heating does not help.

 

Virpil needs to rethink this part as far as I am concerned. I'd stop advertising this base as having changeable cams until then.

Edited September 22, 2018 by mdee

[dburne]

Ok, after a couple of months I've decided to attempt to change cams.

Now I know what people are talking about.

This is from my experience, your mileage may vary.

 

These cams are not changeable in its current state without risking damage to the screws. I am sort sure what sort of combination of military strength thread lock and swiss cheese screws is used, but without specialized tools, average user won't be able to remove them. Heating does not help.

 

Virpil needs to rethink this part as far as I am concerend

 

Yeah the cam mounting design with those screws have been the bane of this otherwise great stick.

I am really surprised they have not addressed that to where folks don't have this trouble with them.

[Len62]

I seem to remember reading a post a few months back where Virpil acknowledged the issue with the thread lock, and were moving to one with a lot less grip.

[mdee]

I seem to remember reading a post a few months back where Virpil acknowledged the issue with the thread lock, and were moving to one with a lot less grip.

 

My stick was purchased after this has been announced.

[SinusoidDelta]

Is there something preventing them from using a socket head screw?

[GriffonBR]

Hi, guys

 

My T-50 base is about to arrive and I would like to start the modifications on my wheelstand pro plate to secure into it, but I was looking for some guidance about the size of the screws and the distance between then to make the correct holes. Is there some kind of chart about the dimensions or any kind of instructions available? Thanks in advance!:thumbup: