When will the campaign be fixed?...

[Alkaline]

I thought that todays small update would fix it, but nope.. The flightleader or any AI wouldnt start taxi. They talk, they ask for taxi clearehnce, we get it, but they just wont move out of the hangar...

[Maverick806]

According to the change logs, todays patch was to fix a crash

 

[Alkaline]

16 hours ago, Maverick806 said:

According to the change logs, todays patch was to fix a crash

 

Yea, I wished they included campaign fix..... Like, come on... Half the game is broken because of the campaigns... I mean, got damnit... Im a campaign guy u know, i love flying campaigns with good story.

And still, no hotfix today. What the hell are they waiting for... This should be a priority

Edited November 6, 2024 by Alkaline

[BIGNEWY]

36 minutes ago, Alkaline said:

Yea, I wished they included campaign fix..... Like, come on... Half the game is broken because of the campaigns... I mean, got damnit... Im a campaign guy u know, i love flying campaigns with good story.

And still, no hotfix today. What the hell are they waiting for... This should be a priority

 

We can not always include fixes quickly some take more time to fix. Once a fix has been made it will be included in a future patch. 

thank you 

[Alkaline]

1 hour ago, BIGNEWY said:

We can not always include fixes quickly some take more time to fix. Once a fix has been made it will be included in a future patch. 

thank you 

True, im sorry, I had to blow out some steam. I always appreciate you on ED the good work. Cant wait til its fixed

[BIGNEWY]

38 minutes ago, Alkaline said:

True, im sorry, I had to blow out some steam. I always appreciate you on ED the good work. Cant wait til its fixed

No problem, there will always be some bugs, its the nature of the complexity of DCS and its challenging for sure. We know this is an important issues and it is high priority. I doubt we will see a hotfix however, it is more likely to be in the next content patch. 

thank you 

[Alkaline]

3 hours ago, BIGNEWY said:

No problem, there will always be some bugs, its the nature of the complexity of DCS and its challenging for sure. We know this is an important issues and it is high priority. I doubt we will see a hotfix however, it is more likely to be in the next content patch. 

thank you 

Oh god... That could be months.. Shouldnt they like, prioritize it, like alot, because the campaign costs money and I mean, I bought a broken product, and that shouldnt be somethjing they think "ah, we just fix it on next content patch". Or is my way of thinking wrong?

[Gunz]

9 hours ago, BIGNEWY said:

We can not always include fixes quickly some take more time to fix. Once a fix has been made it will be included in a future patch. 

thank you 

Sorry to say this man, but you guys really need to pay more attention to your customer centricity approach. I say this wholeheartedly because this is not the first time a "cold" reply from an ED official has been given after receiving a customer complaint.

As paying customers, we have all the right to raise complaints and blow out some steam, in an orderly manner of course, and you guys as developers need to accept and respect that. If a product is faulty, broken, or buggy at times, the least you can do is apologize for the inconvenience and try your hardest to give us some indication or a glimmer of hope that our issues are being attended to and will be fixed asap,

As I personally see it, the tone of your message above is simply translated as "tough luck. We'll work on it whenever we feel like it or have the time to do so".

I realize you may not like what I'm writing here, but honestly, this was my first impression upon reading your reply.

In parallel, I am fully aware of the hard work you guys, as a team, put in towards developing a variety of products to us users, and we fully appreciate that. However, a more professional and appropriate response from a senior official and a "public figure" within the community is very appreciated and in order in such situations.

7 hours ago, BIGNEWY said:

No problem, there will always be some bugs, its the nature of the complexity of DCS and its challenging for sure. We know this is an important issues and it is high priority. I doubt we will see a hotfix however, it is more likely to be in the next content patch. 

thank you 

This reply however is a brilliant example of a professional response. Genuine, honest and attentive.

I simply wish I never read your previous post man. Hope you take this as constructive criticism from a user trying to evolve with you guys parallelly.  

[Reflected]

5 hours ago, Alkaline said:

Oh god... That could be months.. Shouldnt they like, prioritize it, like alot, because the campaign costs money and I mean, I bought a broken product, and that shouldnt be somethjing they think "ah, we just fix it on next content patch". Or is my way of thinking wrong?

Your way of thinking is not wrong at all but you need to realize it's not the campaign that broke, but Ugra, the map developer implemented some unannounced and drastic changes to their maps, and THAT in turn broke every campaign that uses their map. We, as campaign makers can only do one thing: try and find workarounds, change the missions hoping to find a way to make them work. This takes time and sometimes it's not even possible and we require the map developer to fix their bugs.

What would help a lot is if Ugra had warned us about these changes before the public release, so we could have updated our missions by the time it was released.

I know Baltic and I'm sure it won't take 'months'. All the campaign makers prioritize fixing their campaigns and make them bug free, but often we cannot do this in 1-2 days after such a curveball.

But again, I agree, such bugs shouldn't be left in game for a month but I'm also pretty sure they won't be. After all, for you as a customer it doesn't really matter WHY the product is broken, only that is IS, and believe me it's bothering us just as much as it bothers you.

[Chibawang]

I understand all that, but for something that completely breaks all campaigns on the map, some announcements need to be made, Campaigns should be pulled from the store temporarily or at least a warning added that you’re buying a product that is completely nonfunctional until some indefinite time in the future. 
 

I bought this campaign despite my hesitation, having experienced things like this with DCS for all time, but I certainly didn’t expect it to be completely broken  

the nonchalant attitude about it by the devs (excluding Baltic and Reflected, I suppose) is really not ok. But really, this just highlights once again the quick and dirty, ad hoc development and testing processes that keep DCS in a constant state of disrepair. 

 

Edited November 7, 2024 by Chibawang

[DarkTempest]

Frustrating that it isn't working.  But at the same time.  Appreciate the effort that goes into trying to problem solve these bugs.  It must be quite the challenge having so many separate modules working side by side with each other,  developed by different companies and relying on each other to be working correctly not to throw out the next section

[Alkaline]

18 hours ago, Reflected said:

Your way of thinking is not wrong at all but you need to realize it's not the campaign that broke, but Ugra, the map developer implemented some unannounced and drastic changes to their maps, and THAT in turn broke every campaign that uses their map. We, as campaign makers can only do one thing: try and find workarounds, change the missions hoping to find a way to make them work. This takes time and sometimes it's not even possible and we require the map developer to fix their bugs.

What would help a lot is if Ugra had warned us about these changes before the public release, so we could have updated our missions by the time it was released.

I know Baltic and I'm sure it won't take 'months'. All the campaign makers prioritize fixing their campaigns and make them bug free, but often we cannot do this in 1-2 days after such a curveball.

But again, I agree, such bugs shouldn't be left in game for a month but I'm also pretty sure they won't be. After all, for you as a customer it doesn't really matter WHY the product is broken, only that is IS, and believe me it's bothering us just as much as it bothers you.

Alright, thank you for your explanation. I hate to nag on DCS and its employees, cuz I really appreciate their hardwork. Im a player since before DCS World came, before the graphics update when all there was were Flaming Cliffs 3, A-10C and KA-50. The improvements DCS made is beyond great, it just cannot be explained with words, that good! hehe. But yea, I was so excited to play the campaign, and when it didnt work, I got so frustrated.

Thanks man for ur reply

[Gunz]

On 11/7/2024 at 2:56 AM, Reflected said:

Your way of thinking is not wrong at all but you need to realize it's not the campaign that broke, but Ugra, the map developer implemented some unannounced and drastic changes to their maps, and THAT in turn broke every campaign that uses their map. We, as campaign makers can only do one thing: try and find workarounds, change the missions hoping to find a way to make them work. This takes time and sometimes it's not even possible and we require the map developer to fix their bugs.

What would help a lot is if Ugra had warned us about these changes before the public release, so we could have updated our missions by the time it was released.

I know Baltic and I'm sure it won't take 'months'. All the campaign makers prioritize fixing their campaigns and make them bug free, but often we cannot do this in 1-2 days after such a curveball.

But again, I agree, such bugs shouldn't be left in game for a month but I'm also pretty sure they won't be. After all, for you as a customer it doesn't really matter WHY the product is broken, only that is IS, and believe me it's bothering us just as much as it bothers you.

Personally, I salute you for your dedication and efforts in improving our experiences via your work and campaign developments. Furthermore, your approach towards calming the situation down.

I personally spent nearly 35$ on 2 different campaigns which turned out to be bugged from the get go. So I'm pretty much on the same wagon as @Chibawang.

However, correct me if I'm wrong, and the floor is totally open for any ED official to do so as well, the main purpose of eliminating the Open Beta platform was to avoid such experiences. In other words, all products released will be ensured to have passed the testing phase by ED or dedicated testers and are ensured to be bug-free.

So when you say that Ugra updated/upgraded their map, which they are fully entitled to do so, are we to understand that ED have released the map without testing its compatibility with the AI and/or previously released products? Technically, wouldn't that take us back to Open Beta era?

Therefore, is Ugra is to be blamed for not communicating their changes in advance, or is it ED and testers that failed to spot this bug and released the map prematurely?

Regardless it was ED or Ugra, in a nutshell, 2 wrongs don't make a right. So there is no need to polish ED's image in this situation but call for more attention to be paid towards existing and uncompleted projects.

The main reason driving me personally to dwell over this issue is not the financial impact, but rather the dedication, passion, and admiration of the potential of DCS in general. Once again, I hope my words are taken as constructive criticism and not finger pointing (blame culture).

Edited November 8, 2024 by Alpha_Mo66

[baltic_dragon]

Guys I understand you completely, but please for a moment put ourselves in our boots (as 3rd party campaign devs): we spend months if not years building campaigns, testing them, updating them in the process to the changing DCS ecosystem (which is a good thing that it evolves!). Then we ship them out, working as intended (with Gamblers there was just one minor hiccup at the start). But then the map update breaks ALL of the missions. Trust me, you couldn't find the more annoyed person than myself when I learned about it.. but then together with some people helping me (big shoutout to Jakes and Gumidek) we just started going over each mission in order to fix what has been broken without our knowledge and involvement. This is the way things work and I think no matter how much controls, tests etc we have, these things will keep happening, with so many 3rd party devs. Yes, I agree Ugra should have communicated with us better - and as far as I know this part of the things (in general) is being addressed. I have to say ED has been very responsive to us and is putting in place different safeguards and systems that will minimize the waiting time for campaign fixes. In the meantime I guess everyone has to just be patient.. all the Gamblers missions should work as advertised as soon as the patch is there. The worst approach for us, as small devs is when people get upset with ED / Ugra / whoever and stop buying our 10$ campaigns as a sign of protest. Trust me, it hits people like myself most.

Having that out of the way, I hope the patch arrives soon and you will be able to enjoy the Gamblers and two upcoming new campaigns by @Reflected and myself!

[Soundman766]

@Baltic Dragon:

Much appreciate your honesty here. Had I read this thread first, I would have withheld my other comments in a few other threads concerning this issue. That said, I still have some disdain for purchasing a broken campaign (I bought it about 5 days ago thru steam). IMO the link to purchase should be taken down or at least place notice that it is currently broken.

Thank you for your efforts in design and I do hope this is remedied, as it appears to have well-planned and detailed missions.

Edited December 1, 2024 by Soundman766

[Gunz]

@baltic_dragon Given that the Flight Lead landing at H4 issue is known and being looked at as you mentioned in the Updates and Change Log forum, are we recommended to skip Mission 02? I would hate to do and break the storyline. But honestly, I've been itching and waiting for this campaign to get fixed ever sine the Syria Map issue surfaced to enjoy it, and get my money's worth at least.

[baltic_dragon]

M2 should be working fine, only M1 is still broken (though fixed internally) - or do you have any problems with M2 as well @Alpha_Mo66?