Thank you for this feedback - it is very helpful.
If you purchase Lock On Platinum and there is no serial code printed on the back of the printed installation guide, please scan a picture of it and send to ED support. They will then issue a serial code.
If there is no installation guide in the box, please send a proof of purchase to ED support.
Please note that in Russia, this week is a general holiday, so we only have a skeleton level of support.