Problem with Sage Pay and PayPal

[Chops]

I have been trying to purchase the F-86 since August 9th, from the https://www.digitalcombatsimulator.com website using PayPal with no success.

 

I keep getting an error message that says "PayPal returned an error, please try different card." There is no problem with my PayPal account or card, and I just used it with a different merchant as recently as yesterday.

 

I filed a support ticket no. 33376 on August 9th. I still have not received any meaningful or helpful support from DCS Tech Support.

 

The problem is on your end not mine. Will you please provide a resolution to this situation so that I can purchase the F-86?

 

Thank you.

[const]

Dear customers!

 

Sage Pay and PayPal have unconfirmed integration failure which can cause problems with payments via PayPal in some cases.

 

Neither Sage Pay nor PayPal cannot confirm this error for a long time (we sent the first support request to Sage Pay about two weeks ago and already tried several unsuccessful solutions).

 

We found out that only one working solution now is to change the country in the billing information during check out.

 

We will inform you about this issue.

Edited August 29, 2014 by const

[const]

Dear customers,

 

We found out that PayPal has reinforced its security checks in August 2014. But they did not announce it to anyone. We have had to urgently update our e-shop scripts. All should work now but please make sure you are entering the correct billing address during checkout.

 

--

Best regards,

Konstantin "const" Borovik, CIO

Eagle Dynamics

[Ewertsp]

its not working here... tried several times, billing addresses match exactly. :(

[const]

Sage Pay CONFIRMED an issue at their end. They are working towards a resolution. We will inform you.

[Mortifa]

What a pain.

 

So I got the order accepted by moving my city into the United Kingdom.

 

Now to solve the error with the activation codes.. I wish I did not like this game so much..:helpsmilie:

[Sabre-TLA]

Agreed and Confirmed. I changed my country to United Kingdom and it brought up the Paypal login page so I could make the transaction.

 

Definitely a problem with SagePay and the country data.

[Soulres]

Think its time to upgrade from 'PaySage' to something more reliable.

[argento]

Exactly the same problem here, order 173755 , still can't pay with PayPal

 

[Edit] Update:

 

Changed my country to UK (city London) and still the same error, cant pay with PayPal..

Its a SagePay problem, in the meanwhile i used PayPal with other sites, w/o any problems at all

Edited September 7, 2014 by argento

[RFC Rudel]

same problem.....

[Witchking]

still can't pay with paypal either. Waiting to get the Mig 21.

 

order# 180761

[EwingKang]

get the "PayPal returned an error, please try different card." here too.

order #181392

Change the country in the billing (to UK) information didn't work for me.

 

Will I miss the sale?

[C.T. SHEN]

get the "PayPal returned an error, please try different card." here too.

order #181392

Change the country in the billing (to UK) information didn't work for me.

 

Will I miss the sale?

 

The same problom ...

order #181285 &

order #181441

 

If this makes me miss the Autumn sale, I will be depressed...:cry:

[Beagle One]

Since I'm getting that problem also from other online shops recently it seems that's a problem on PayPal's side.

[EAKMotorsports]

I had the same problems then I lost to buy the sabre :( order #181537

[Witchking]

I just paid with my CC. I guess for now paypal worn't work.

[Archer7]

I've been completely unable to pay with a credit card via sage though not via Paypal.

[Flagrum]

Fwiw, I had no problems with Sage when using PayPal.

[Skopro_PL]

I get an error as well, sometimes it'll sit there and think but to no avail.

[madyogi]

problem persists...

 

I was trying to pay for F15C module last weekend, with use of my PayPal account. PayPal servers responded with a message that "Belsimtek is not able to recevice my money at the moment..."

 

Yes, I placed a ticket on ED helpdesk with a suggestion to use SagePay, in response.

 

It is not even possible to put F15C into the cart now, so I have lost the fight!

 

Anyway, opened the SP website and filled in the registration form. It ended up with some annoying message, telling someone is about to contact me via phone, to confirm the registration proces... Waiting, waiting, waiting... :music_whistling:

Hmmm... Did 21st century really started 14 years ago? :doh:

Edited November 13, 2014 by madyogi

[EtherealN]

I'm not sure I fully understand the problem - do you have a requirement to perform the purchase without the use of a card (debit or credit)?

 

Sage Pay is a reputable payment processor with a sizeable share of the UK and Ireland payment processing markets, as well as continentally. The "use sagepay" in case you have a card would simply mean to select card as your option of payment. No regristration on any SagePay website would be required.

[madyogi]

I'm not sure I fully understand the problem - do you have a requirement to perform the purchase without the use of a card (debit or credit)?

 

Ok. Here are some facts

1. I'm from Poland.

2. I do have a debit card, but no credit card ( never needed one, read #5 ).

3. I got a 'confirmed' PayPal account (I can transfer money from my bank into PP within just few seconds).

4. There is more than enough money on my PP to pay for an order.

5. My new debit card can not be used as a 'credit card' - unfortunatelly, because the previous one from the same bank had this 'secret' capability. At some point in time I found out that people from that bank didn't realize it can be used that way - this is a longer story to tell. Makeing it short - place from point 1 is really a 'magic' one...

 

Back to the topic!

After placing an order, I just wanted to click the PayNow button, pick a payment method (as one would usually do) and do the payment, but instead I'm beeing redirected to Paypal webpage, where I see an error emssage telling that "Belsimtek is unable to receive money ..."

 

To eliminate the local OS bugs, I tried to pay under WinXP (IE8/Chrome); Win7(IE11); Linux(FireFox) and each of browsers ended up with exactly the same error...

[Beagle One]

Well, I noticed that the problem started the same day the EU sanctions began. Last Working payment for me was in June 2014.

 

http://rt.com/business/177088-eu-sanctions-banks-sberbank/

[const]

Well, I noticed that the problem started the same day the EU sanctions began. Last Working payment for me was in June 2014.

 

http://rt.com/business/177088-eu-sanctions-banks-sberbank/

 

No. We are not using any russian bank for payments in dollars. There was a problem with Sage Pay <-> PayPal. It happened in July 2014 after PayPal changed its verification methods. At the end of October 2014 Sage Pay fixed it. Now all PayPal transactions are passing without any problems (according to our and SagePay logs).

 

You can pay by PayPal through Sage Pay at any time now.

 

Please write our support if you still have problems with PayPal payments.

[brettt777]

Can't use Visa Debit Card

 

I received a Visa prepaid debit card for Christmas and have been trying to purchase the F-86 and P-51 but it keeps giving this error:

 

"The Authorisation has been declined by the bank. Please try a different card"

 

It's a gift card that has been activated but it is a Visa debit card. I have used these type of cards to purchase other items online with no problem What's the deal? I have been waiting for your products to go on sale and now that they are, I can't purchase anything. Please tell me I should be able to use this kind of card and this problem will be resolved SOON!