HP's Reverb VR Pro Headset

[boedha68]

Do you think it's safe to say we can order from HP now and get the newer ones?

 

Still HP US is not in stock though.

 

 

 

Well HP says in the mail wich i recieved today that the next orders comes in end of july.

 

 

So there is definitly a solution. :D

 

 

I offered them to reserve one for me, if it's in to contact me for the swap.

 

 

Because i can't play without it anymore. :D Yeah, i know i am spoiled. :D

[Secoda]

At least on Reddit folks getting replacements have not had issues with the new ones for a while now. This guy worked with HP Tech support a few weeks ago now and he received his original Reverb when I did mine. Again, it sounds like the cable/connector was the issue (even though wiggling it or the USB plug won't always show a problem) and his replacement has worked fine. Now, I know they are shipping new cables instead of replacing some but I am not sure that fixes everything yet.

 

He was forced to buy a Rift S while the Reverb was being replaced to use for a few days so he didn't miss sim racing. I guess he returned the Rift S when he got the replacement Reverb. :)

 

It sounds like replacements eating up stock have delayed additional new shipments until later in July. I wonder what the demand truly is and how large the backlog is. They also said every unit is being tested but some problems didn't show up immediately. After initial reviews on the Valve Index it does not sound like the Index clarity/SDE replaces the better clarity of the Reverb so sim folks are waiting for Reverbs. As was mentioned only the Acer Ojo ConceptD (2160 x 2160) will likely be competition for the Reverb clarity.

 

 

Do you think it's safe to say we can order from HP now and get the newer ones?

 

Still HP US is not in stock though.

Edited July 1, 2019 by Secoda

[sohei]

HP UK, meanwhile, seem to just be pretending that the Reverb was never manufactured in the first place. Not had a peep out of them and under my product on my account page is says that the Reverb is no longer serviced, whatever that means. ¬_¬

[Secoda]

That sux. I guess they don't have the technical folks to support them yet? Where would you get it serviced?

 

I am lucky to be near the HP service center for the Reverb in the central US. I could drive there in under four hours.

 

HP UK, meanwhile, seem to just be pretending that the Reverb was never manufactured in the first place. Not had a peep out of them and under my product on my account page is says that the Reverb is no longer serviced, whatever that means. ¬_¬

[kega76]

Yeah I think this was the main in issue. I went through everything related to the reverb and unchecked any power saver settings. No more disconnects so far.

 

Same thing, I did uncheck all power saving options for the computer under all USB assets for this. Played around for almost two hours without any blackouts. I don’t say it’s fixed, but it looks promising.

 

Still tweaking the graphics to get FPS and a good picture.

[sohei]

That sux. I guess they don't have the technical folks to support them yet? Where would you get it serviced?

 

I am lucky to be near the HP service center for the Reverb in the central US. I could drive there in under four hours.

 

That could be the case. The problem is that just raising any kind of case seems to be a problem right now. I need to work out the best number to call in order to speak to an actual human being. Although as of last night and thanks to the contributions on this forum it seems to be working well now so perhaps I can leave it as it is.

[sohei]

Same thing, I did uncheck all power saving options for the computer under all USB assets for this. Played around for almost two hours without any blackouts. I don’t say it’s fixed, but it looks promising.

 

Still tweaking the graphics to get FPS and a good picture.

 

I assume you also did the same for the headset itself under Device Manager/Mixed Reality Devices?

[sohei]

Dear God, it's STILL disconnecting! Every time I think it's going to be ok it waits until it thinks I've got comfortable and settled and just as I'm really starting to enjoy myself the damn thing disconnects again.

[Nagilem]

I think HP really botched this rollout. I think they went to market too quickly and the product wasn't ready.

[sze5003]

Dear God, it's STILL disconnecting! Every time I think it's going to be ok it waits until it thinks I've got comfortable and settled and just as I'm really starting to enjoy myself the damn thing disconnects again.

I guess contact HP and ask for a replacement. If you set the power saving settings off for every USB and USB root hub as well as the headset in device manager, then it could possibly be the headset.

[sohei]

I guess contact HP and ask for a replacement. If you set the power saving settings off for every USB and USB root hub as well as the headset in device manager, then it could possibly be the headset.

 

Yeah I'm thinking so. I'm certainly out of ideas at this point.

[Secoda]

HP customer support is only middle of road to boot. Samsung is better and Lenovo is about the worst from the 2019 ratings. Valve customer support has been pretty bad as well in the past.

 

https://www.laptopmag.com/articles/hp-tech-support

Edited July 1, 2019 by Secoda

[DthFrmAbv]

Well, my personal experience with Samsung (broken O+) is ...... undescribable.

It took hours (no joke) to get a ticket/RMA for returning the unit. It was ridiculous.

I will never again buy such a product from Samsung for sure.

 

The HP Support was quite responsive and friendly, but it seems they know not more about the companies plans regarding the Reverb than we do :)

[kega76]

Did a couple of Instant action flights in the Hornet and Tomcat. I have 150% in Steam VR, PD 1.0. Shadows Medium, MSAA x2 and Visuals to High. I have been down in the 30s when it comes to FPS but know it was somehow stuck at 60 FPS. Some other guy had the same thing, SteamVR is at 60HZ (I didn't do it as far as I know) and WMR is at 90HZ.

 

So playing around, dogfighting at 60FPS and no glitches so far after the USB power fix. I don't think it's the cable that causes the glitches as I move quite a lot when dogfighting. Time will show.

 

The clarity and readability is awsome!

[Coolhand77]

Mine was suddenly also in 60Hz mode. I swapped USB port and it was back in 90Hz again.

Haven’t had time to play around much since then.

[Secoda]

Mine did that as well a few times. No idea why. Today it was back to 90. Go figure. Hard to tell if it is SteamVR or the headset or something else.

 

Did a couple of Instant action flights in the Hornet and Tomcat. I have 150% in Steam VR, PD 1.0. Shadows Medium, MSAA x2 and Visuals to High. I have been down in the 30s when it comes to FPS but know it was somehow stuck at 60 FPS. Some other guy had the same thing, SteamVR is at 60HZ (I didn't do it as far as I know) and WMR is at 90HZ.

 

So playing around, dogfighting at 60FPS and no glitches so far after the USB power fix. I don't think it's the cable that causes the glitches as I move quite a lot when dogfighting. Time will show.

 

The clarity and readability is awsome!

[TacoGrease]

Has anyone compared Reverb to Index in DCS yet?

[backspace340]

An index is using same size displays as SO+, Vive PRO or Quest. They have 110 FOV and Index 130. For this additional 20° general FOV is reduced 3D FOV.

 

The Index does not have 130 FOV - Valve themselves say: "The FOV rendered by the GPU for Index is similar to that of a Vive or Vive Pro, but more of that view is delivered to most users."

 

People with the headset have measured it as 110 degrees vertical and 104 degrees horizontal per eye, for a total of 114 degrees combined FOV.

 

The myth of 130 degrees started when Valve said the Index would allow people to see '20 degrees more FOV for the average user than the Vive' but in that average is people that use glasses etc who could never see the full possible FOV in the Vive (you also had to mod the Vive to reduce the padding to be able to see the edges of the screens). They meant the average perceived FOV would go from 94 degrees to 114 degrees - they didn't mean 110 to 130! The myth has been thoroughly debunked by now - the Index has about the same rendered FOV as the previous Vive (tiny bit less per eye, slightly more combined).

[wormeaten]

The Index does not have 130 FOV - Valve themselves say: "The FOV rendered by the GPU for Index is similar to that of a Vive or Vive Pro, but more of that view is delivered to most users."

 

People with the headset have measured it as 110 degrees vertical and 104 degrees horizontal per eye, for a total of 114 degrees combined FOV.

 

The myth of 130 degrees started when Valve said the Index would allow people to see '20 degrees more FOV for the average user than the Vive' but in that average is people that use glasses etc who could never see the full possible FOV in the Vive (you also had to mod the Vive to reduce the padding to be able to see the edges of the screens). They meant the average perceived FOV would go from 94 degrees to 114 degrees - they didn't mean 110 to 130! The myth has been thoroughly debunked by now - the Index has about the same rendered FOV as the previous Vive (tiny bit less per eye, slightly more combined).

 

This exactly proves what I was saying. Index dose has 130° FOV diagonally officially same as 114° Reverbs diagonally or 110° diagonally with Rift S.

If you read carefully what I'm saying and think about it is the exact same thing you are correcting me and sending me some links to prove me wrong where this is actually just confirming what I'm saying. Only nobody answering how this is reflecting on 3D sweet spot?

What I'm asking is the logical and required proper answer. Everything is pointing on that possible problem, official specs, and reviewers issues reports.

Next time think about it twice before you start correcting someone what he actually talking about.

No hard feelings.

Edited July 2, 2019 by wormeaten

[backspace340]

This exactly proves what I was saying. Index dose has 130° FOV diagonally officially same as 114° Reverbs diagonally or 110° diagonally with Rift S.

If you read carefully what I'm saying and think about it is the exact same thing you are correcting me and sending me some links to prove me wrong where this is actually just confirming what I'm saying. Only nobody answering how this is reflecting on 3D sweet spot?

What I'm asking is the logical and required proper answer. Everything is pointing on that possible problem, official specs, and reviewers issues reports.

Next time think about it twice before you start correcting someone what he actually talking about.

No hard feelings.

 

The Index diagonal FOV per eye is around 150 degrees, not sure why you'd think it would be 130 - the old Vive was 145 diagonal FOV per eye so it wasn't likely to be less. You also weren't talking about the Rift S or Reverb, you said the Samsung Odyssey and Vive Pro (and the Quest) have 110 and the Index has 130. The Index doesn't have significantly more FOV, diagonal or vertical/horizontal, than either of those headsets and definitely not 20 degrees more. Like I said - the '130 degrees FOV' figure that was bandied around after the reveal was a mistake based on a misunderstanding.

 

In answer to your question - that second link tells you there's 9 degrees less stereo overlap in the Index compared to the Vive. HP did a similar thing with the Reverb. I've not seen anyone complaining about the level of 3D feeling with either headset.

Edited July 2, 2019 by backspace340

[wormeaten]

to reduced 3D

People with the headset have measured it as 110 degrees vertical and 104 degrees horizontal per eye, for a total of 114 degrees combined FOV.

 

This table you are sending to me is actually answer it completely and prove it.

 

Index - Total HFoV 114° - Stereo Overlap 93°

Vive PRO - Total HFoV 107° - Stereo Overlap 100°

Lenovo WMR - Total HFoV 102° - Stereo Overlap 102°

 

This just proves my concern was right. Wider FOV on Index is a trade off in price paid by reduced Stereo Overlap (3D picture).

 

In this case, Reverb is a clear winner to me with better clarity, less SDE, less glaring and 400$ more in my pocket better to invest in GPU for better performance in general.

Now waiting only for ACER Ojo and possible manual IPD of course it will be competitive with price.

[backspace340]

to reduced 3D

 

This table you are sending to me is actually answer it completely and prove it.

 

Index - Total HFoV 114° - Stereo Overlap 93°

Vive PRO - Total HFoV 107° - Stereo Overlap 100°

Lenovo WMR - Total HFoV 102° - Stereo Overlap 102°

 

This just proves my concern was right. Wider FOV on Index is a trade off in price paid by reduced Stereo Overlap (3D picture).

 

In this case, Reverb is a clear winner to me with better clarity, less SDE, less glaring and 400$ more in my pocket better to invest in GPU for better performance in general.

Now waiting only for ACER Ojo and possible manual IPD of course it will be competitive with price.

 

HP also reduced the stereo overlap in the Reverb compared to the other headsets, so I wouldn't necessarily use the reduced stereo overlap / 3D picture as a differentiator between the Reverb and Index. There are lots of other things that are more important - like you mentioned clarity, SDE, price etc.

[wormeaten]

The Index diagonal FOV per eye is around 150 degrees, ...

 

In answer to your question - that second link tells you there's 9 degrees less stereo overlap in the Index compared to the Vive. HP did a similar thing with the Reverb. I've not seen anyone complaining about the level of 3D feeling with either headset.

 

Index 130° FOV is the official specification and I don't know where you dig this 150°. I'm talking about official specification so it is not me, it is Valve and every review published.

 

HP didn't do exactly the same. HP is maximizing utilization of display what gain that additional 4°. This also maximizes PPD but create a problem with some users can see the edge of the display.

 

Index do two things to increase FOV.

 

• Increase distance between displays
  
• add more angle too, similar like Pimax
  

All this affecting to reduced Stereo Overlap.

 

This table gives me all the answers I need and thanks for it.

There is one more thing this table is to prove some of my concerns about Pimax utilization of display and give me answer why clarity is not much better even displays specification say it should be.

Problem is with Pimax lot of displays is not used so actual PPD is significantly lower and more close to Vive PRO or Index which is have better clarity than 5K+ when you compare through lens shots.

Edited July 2, 2019 by wormeaten

[backspace340]

Index 130° FOV is the official specification and I don't know where you dig this 150°.

 

You will not find 130 degrees FOV mentioned anywhere by Valve, it is not the official specification - they very specifically did not give an FOV number anywhere as they explain in their deep dive that I initially linked. The tech specs from their website literally just say this:

 

 

All the initial previews/reviews made an error based on this - they took the Vive's 110 degree FOV and added 20 to get 130. So the reviewers claimed the Index was a 130 FOV headset because 110+20=130. But that was never the case - the 'typical' Vive user only sees 95 degrees of the maximum possible FOV of 110 on their Vive because of the face cushion and glasses etc. The calculation should have been 95+20=115 (or 114 actually), not 110+20=130.

 

150 degrees is the diagonal FOV (which you claimed was 130), based on the Index's 109.4 vertical and 103.6 horizontal FOV per eye which is in the table you've seen. There is no possible way you can get to 130 degrees FOV horizontal or diagonal from any measurement of the Index that people actually have in their hands. It's a mistake, an error, a myth that's been debunked.

[wormeaten]

You will not find 130 degrees FOV mentioned anywhere by Valve, it is not the official specification - they very specifically did not give an FOV number anywhere as they explain in their deep dive that I initially linked. The tech specs from their website literally just say this:

 

 

All the initial previews/reviews made an error based on this - they took the Vive's 110 degree FOV and added 20 to get 130. So the reviewers claimed the Index was a 130 FOV headset because 110+20=130. But that was never the case - the 'typical' Vive user only sees 95 degrees of the maximum possible FOV of 110 on their Vive because of the face cushion and glasses etc. The calculation should have been 95+20=115 (or 114 actually), not 110+20=130.

 

150 degrees is the diagonal FOV (which you claimed was 130), based on the Index's 109.4 vertical and 103.6 horizontal FOV per eye which is in the table you've seen. There is no possible way you can get to 130 degrees FOV horizontal or diagonal from any measurement of the Index that people actually have in their hands. It's a mistake, an error, a myth that's been debunked.

 

 

Sorry m8. I and hundreds of others are wrong you are right it is 150° as you say. Who the hell we are to confront your ultimate knowledge.

 

Index is the best and the cheapest and everything else is the garbage.

 

Sorry one more time.