no answer for refund the F-15E.

[impreza]

Hi all.

I have requested the refund of the F-15 the last week but they have not answered me. Does anyone know what is the procedure for this? With this situation (razbam´s confict), I want to buy the Tomcat or the Apache.

I sent a ticket for purchases or payment issues but...

[AdrianL]

Did you create a support ticket requesting the refund?
https://www.digitalcombatsimulator.com/en/support/

[BIGNEWY]

13 minutes ago, impreza said:

Hi all.

I have requested the refund of the F-15 the last week but they have not answered me. Does anyone know what is the procedure for this? With this situation (razbam´s confict), I want to buy the Tomcat or the Apache.

I sent a ticket for purchases or payment issues but...

Hi, refunds can take 7 to 10 working days, if you do not hear anything by then please reply to the same support ticket. They are working as fast as they can

thank you

[HiveLeader]

vor 29 Minuten schrieb BIGNEWY:

Hi, refunds can take 7 to 10 working days, if you do not hear anything by then please reply to the same support ticket. They are working as fast as they can

thank you

How about Steam refunds ? I own the module since Steam release. I want to buy an other module.

Edited June 19, 2024 by HiveLeader

[BIGNEWY]

3 minutes ago, HiveLeader said:

How about Steam refunds ? I own the module since Steam release. I want to buy an other module.

 

Steam have their own refund policy and we do not have any say in it. At this stage it is not possible to refund on steam. 

thank you

[AvgWhiteGuy]

On 6/19/2024 at 7:02 PM, AdrianL said:

Did you create a support ticket requesting the refund?
https://www.digitalcombatsimulator.com/en/support/

I can't figure out how to navigate thru that link to apply for a refund...keep getting tossed in circle between the main web page and the left column of topics.

Edited June 24, 2024 by AvgWhiteGuy
clarity

[Sr.]

same

[kotor633]

vor 13 Minuten schrieb AvgWhiteGuy:

I can't figure out how to navigate thru that link to apply for a refund...keep getting tossed in circle between the main web page and the left column of topics.

 

nullYou log in with your ED account. Then you click on Create a new ticket. And enter the data as shown in the screenshots (highlighted in yellow). And then you need a little patience, as BigNewy has already written here, a processing time of 7-10 days is quite possible.nullnullnullnullnull

[AvgWhiteGuy]

@kotor633....thank you very much, hopefully will receive response within a week or so to make a new purchase.

[Guille H. Mono]

I just got my refund after 10 natural days. Once I got their first reply it was a very fast process. This people at support are working hard because they answered late at night and there is nothing between my time zone and the next 6 hours.

[eddyimac]

I placed a refund ticket 8 days ago with no response yet.

Edited June 27, 2024 by eddyimac
correction word

[BIGNEWY]

2 minutes ago, eddyimac said:

I placed a refund ticket 8 days ago with no response yet.

 

refunds can take 7 to 10 working days, if you do not hear anything by then please reply to the same support ticket. The team are very busy and working as fast as they can. 

Dont worry if you have a ticket in they will get to you. 

thank you

[eddyimac]

hace 7 horas, BIGNEWY dijo:

refunds can take 7 to 10 working days, if you do not hear anything by then please reply to the same support ticket. The team are very busy and working as fast as they can. 

Dont worry if you have a ticket in they will get to you. 

thank you

Thank you!!

[rwbishUP]

1 hour ago, eddyimac said:

Thank you!!

Just submitted support ticket to request my refund. Here's hoping.

[Nicolaus123]

After 10 days I got my money back and invested it directly in the F16 module. After the first few hours with the F16 I realized that nothing compares to the Strike Eagle. You can't fly "1000 mile low level bombing missions" with the F16 with a load of four Mk 84 bombs.

One thing is certain for me. If any developer releases a new F15E module for DCS sometime in the future, I will buy it without giving it a second thought.

[AvgWhiteGuy]

@Nicolaus123 Just curious, did Support notify you via email or another method? 

And I agree with you about a DCS version but I'm not really interested in a 2 seater, much prefer a F-15C. If they ever offer one I'll lay out the cash in a heartbeat.

[LizardKingYB]

Hi! If support is not answered after two weeks. What can I do?

[BIGNEWY]

If you have not had a reply after 10 working days ( Monday to Friday ) essentially two weeks, please reply to the same support ticket and ask politely for a status update. 

They are very busy but you have a support ticket and they will get to you. 

thank you 

[Nicolaus123]

@AvgWhiteGuy

I have received an email notification that my ticket has been updated. In the ticket system, I was informed that a refund can only be made to my internal account and asked if this was okay. I confirmed this in the ticket system and received my refund a few hours later.  

[eddyimac]

En 1/7/2024 a las 16:19, BIGNEWY dijo:

If you have not had a reply after 10 working days ( Monday to Friday ) essentially two weeks, please reply to the same support ticket and ask politely for a status update. 

They are very busy but you have a support ticket and they will get to you. 

thank you 

Hi, I send my ticket on 06/19/2024, and reply to the same support ticket and ask politely for a status update. No answer yet

[BIGNEWY]

Hi, there is a backlog but they will get to your ticket, apologies for the delay.

[seagoat]

I also posted a ticket at 6/19, no reponse till now

[AvgWhiteGuy]

I'm being patient as I plan my next purchase....Rotary - Terrain, Terrain - Rotary...leaning Rotary

[eddyimac]

Hi!

I already received the refund, without problems.

[nooneyouknow]

06/22/24. no response. Refreshed twice since then. No response.