My Hotas WH died

[Pumpernickel]

One more dead here.... :cry:

 

My Stick just stopped working. Unpacked it yesterday.

 

Wrote an E-Mail to TM. Hope they find a solution for this.

Edited November 19, 2010 by Pumpernickel

[Succellus]

This is becoming scary.

[59th_Bird]

My WH throttle totally dead, not responding for anything. I received the instructions and the files from TM Support but it didn't work for my throttle. The stick works fine, I uploaded the new firmware, its perfect - by the way, there is a new release of target, it is much better than the first one.

But still no advice or any suggestion from TM support - I'm getting nervous. With the Cougar they were very flexible and sent me all the replacement hardwares needed and finally everything worked fine. Now... nothing.

[Slammin]

I don't think I'd trust a $500 stick on a $20 USB hub. I'm pretty confident in the voltage regulation to the PC USB ports but there's no telling how nasty the power on a cheap USB hub may be.

[TwoLate]

I don't think I'd trust a $500 stick on a $20 USB hub. I'm pretty confident in the voltage regulation to the PC USB ports but there's no telling how nasty the power on a cheap USB hub may be.

I had mine hooked up to the USB on the back of Motherboard. The main USB ports and still went bad. Waiting for another fixed or ok to send back.

[59th_Bird]

I use all my devices without any USB hub. I plug all of them into my PC. I use(d) my TM WH in the plugs that are on the mobo.

I'm also still waiting for solution from TM Support.

[Succellus]

Looks like the problem is way worst then a simple firmare issue.

[LeadDoctor]

Got mine yesterday. Works but not going to use it until this is figured out.

Edited November 21, 2010 by LeadDoctor

[Yskonyn]

Then how do you know it works?

You couldn't wait and plugged it in, didn't you, LeadDoctor? That was a risky affair don't you think? Maybe you already fried the firmware and now its broken in the box...

Nah just pulling you leg there. ;) Mine is now on its way finally, but after reading this I am a little hesitant to plug it in at all until some clarification from TM has arrived on the issue...

[jerda]

mines coming in today! - The 4 units that stopped working are not going to stop me pluggin mine in. My cougar had firmware issues too and stopped working as well -for a minute- now its fine. I aint 'skerd'.

[Yskonyn]

Well, I kinda agree.

If you look at the amount of serials logged in the 'Serials thread' in relation to the amount of unique usernames in this thread only a fraction of the users are having problems so it seems.

[PoleCat]

Plugged mine in right away. Love this thing. My throttle dies, i will try the firmware fix and then if it is a no go I will slap my hall sensor modded Cougar throttle up there till it is worked out.

 

In fact I am seriously considering using my Cougar Stick base with the Warthog handle instead of the Warthog Stick base because I have the NXT mod and frankly it is more precise control for me then I can get with the WH due to the center transition area.

 

So my rig may become WH Throttle, Cougar (NXT) with WH handle and my simped vario pro rudders with Toe brakes.

 

Out

[TwoLate]

So the issue here is, when you get your new stick, do you go ahead and roll the dice and plug it in and take a chance or wait for a firmware update that might solve this. Because you might be like me and some others that tried the first fixed and did not work. Now we might be sending it in for replacement.

[Slammin]

Plugged mine in right away. Love this thing. My throttle dies, i will try the firmware fix and then if it is a no go I will slap my hall sensor modded Cougar throttle up there till it is worked out.

 

In fact I am seriously considering using my Cougar Stick base with the Warthog handle instead of the Warthog Stick base because I have the NXT mod and frankly it is more precise control for me then I can get with the WH due to the center transition area.

 

So my rig may become WH Throttle, Cougar (NXT) with WH handle and my simped vario pro rudders with Toe brakes.

 

Out

 

PoleCat, I cannot get my WH handle to seat properly in my NXT base. Let me know if yours can please.

[MTFDarkEagle]

The wh/cougar base(s) are interchangable, don't know about the cougar base in modded state though..

[Cali]

TM had the same problem with the Cougar MFD's when they first came out. A few people on these forums and other forums were complaining about them dying after about an hour or so. TM, needs to get that stuff straighten out. How come this is coming to light now? Didn't the T-birds test these out for months before they were released, guess they got some of the good ones.

[Pilotasso]

Or maybe they were a too small universe of testers to see a pattern.

[effte]

Oh, you know what they say. If you really want to test a product thoroughly prior to release, you put it in the hands of a group as homogeneous as you can find, all running the latest OS on high-spec hardware. Make sure they're all using the same globalization on their systems as well.

 

Or wait, was it the other way around? :joystick:

 

I can't believe that companies are still making the same mistakes when it comes to testing, gathering groups of users which are not by far representative of the final customer base. Yet we see it time and time again in this field...

 

(Just to make it very clear: I know next to nothing about the tester base ED are using, nor do I have any indications that the tester base is not representative or insufficient in any way - rather the opposite in fact. My gripes are entirely directed at other companies than ED.)

[Teej]

Oh, you know what they say. If you really want to test a product thoroughly prior to release, you put it in the hands of a group as homogeneous as you can find, all running the latest OS on high-spec hardware. Make sure they're all using the same globalization on their systems as well.

 

Or wait, was it the other way around? :joystick:

 

Sarcasm received. However, we had about as mixed up a bunch of hardware as you could get.

 

Until this past week, I was running on a 5 year old C2D e6600 setup with a 5 year old install of XP. Others in the team had newer and older (!) hardware, with everything from XP to Win7. Several of us are now on Win7. Some had standalone pedals, some had TM Elites running through their Cougars. We are also not the only ones who were testing the units...including some non-US globalized europeans.

 

We were also primarily testing pre-production units. There are a few things different (generally better...and minor...mostly cosmetic...but still, they weren't 'precisely' the same as the ones on the market).

 

At my last count there were about 6 people in the forum who had experienced failures of their Warthogs...and at least one of them had his get fixed through the firmware flash.

 

That's out of well over 100 people who've posted in the WH owner database thread here alone. That's a < 3% failure rate (since every Warthog is 2 units and nobody's had both devices fail...come to think of it I haven't heard of any stick failures, it's all been throttle) overall...or less than 6% on the throttle alone.

 

Microsoft would be _ecstatic_ about a failure rate below 10% on the xbox 360. I think the gaming community would have a collective heart attack if they achieved 6%.

Edited November 23, 2010 by Teej

[Spartan]

Sarcasm received. However, we had about as mixed up a bunch of hardware as you could get.

 

Until this past week, I was running on a 5 year old C2D e6600 setup with a 5 year old install of XP. Others in the team had newer and older (!) hardware, with everything from XP to Win7. Several of us are now on Win7. Some had standalone pedals, some had TM Elites running through their Cougars. We are also not the only ones who were testing the units...including some non-US globalized europeans.

 

We were also primarily testing pre-production units. There are a few things different (generally better...and minor...mostly cosmetic...but still, they weren't 'precisely' the same as the ones on the market).

 

At my last count there were about 6 people in the forum who had experienced failures of their Warthogs...and at least one of them had his get fixed through the firmware flash.

 

That's out of well over 100 people who've posted in the WH owner database thread here alone. That's a < 3% failure rate (since every Warthog is 2 units and nobody's had both devices fail...come to think of it I haven't heard of any stick failures, it's all been throttle) overall...or less than 6% on the throttle alone.

 

Microsoft would be _ecstatic_ about a failure rate below 10% on the xbox 360. I think the gaming community would have a collective heart attack if they achieved 6%.

 

:thumbup:

[Pilotasso]

3% is pretty high considering most remamed companies use the 6Sigma quality control system, i.e. a few failiures in 1 MILLION units, not in 100. X Box failiure rate is disgracefull. Where is it made? China? ...oh wait so is warthog. :D

[Succellus]

LOL pilotasso , true 6% is considered inacceptable for most companies.

I m not sure its a firmware issue since nobody reported that the WH is working again with the new firmware.

 

A question, was the follow up of the belgian post precise or was it extremely lacking ?

[Pumpernickel]

OK, got a reply from TM.

 

First, they sent me the firmware updater. That did not work for me, so i wrote them back. The answer was that the Eepromdata I sent back is showing no Problem, so stick and throttle should be recogniced as HID. If not try on a other Computer.

I will do so but I feel kind of left alone by TM.

 

Has anyone an idea what i could try next? I wanna my :joystick: back.... :cry:

[TwoLate]

OK, got a reply from TM.

 

First, they sent me the firmware updater. That did not work for me, so i wrote them back. The answer was that the Eepromdata I sent back is showing no Problem, so stick and throttle should be recogniced as HID. If not try on a other Computer.

I will do so but I feel kind of left alone by TM.

 

Has anyone an idea what i could try next? I wanna my :joystick: back.... :cry:

I just got a reply from TM after the first fixed did not work. I am to mail to Canada my throttle for repair or new unit.

[TwoLate]

Sarcasm received. However, we had about as mixed up a bunch of hardware as you could get.

 

Until this past week, I was running on a 5 year old C2D e6600 setup with a 5 year old install of XP. Others in the team had newer and older (!) hardware, with everything from XP to Win7. Several of us are now on Win7. Some had standalone pedals, some had TM Elites running through their Cougars. We are also not the only ones who were testing the units...including some non-US globalized europeans.

 

We were also primarily testing pre-production units. There are a few things different (generally better...and minor...mostly cosmetic...but still, they weren't 'precisely' the same as the ones on the market).

 

At my last count there were about 6 people in the forum who had experienced failures of their Warthogs...and at least one of them had his get fixed through the firmware flash.

 

That's out of well over 100 people who've posted in the WH owner database thread here alone. That's a < 3% failure rate (since every Warthog is 2 units and nobody's had both devices fail...come to think of it I haven't heard of any stick failures, it's all been throttle) overall...or less than 6% on the throttle alone.

 

Microsoft would be _ecstatic_ about a failure rate below 10% on the xbox 360. I think the gaming community would have a collective heart attack if they achieved 6%.

 

 

We really do not know the actual numbers of how many. I find it unusual for it to be the same problem. Not random different issues going wrong and going wrong so soon.