Actually, I appreciate the question. I took on my current role in large part to try and bridge the communication divide between ED and the English community. I feel there is an undeserved and misplaced lack of trust toward ED and I hope to be able to help that, because I know ED and I know the goals of the company and many of its employees are one and the same as ours - high fidelity military flight simulation. That unity is lost in the arguments continually raging on this and other forums or maybe it's never realized in the first place, but in any case I think it would do us all good to look at things not as Lock On costumers, but as ED costumers - ED being the company that is working hard and against odds to make the next military flight simulator the best one ever. I know that some may find that a leap of faith without much to go on today, but seriously, that's the truth. My personal opinion is that today ED is in the strongest position it's been since the original team of 1995. I think, given some time, some luck and some benefit of the doubt from the community, their work will develop into the closest thing to the holy grail we've all been dreaming about since the early 90s. There are no guarantees and it's possible none of this will happen or that only parts of it do or that ED dumps DCS for something else in the future, but I still wouldn't hold it against them, because I know the guys love their work and are trying to actually make what we are only wishing about. To me, that's all that really counts and everything else is just details.
I think we've made it clear that ED would like to do another patch, so the desire to address community needs is there. For those that still have doubts, we also mentioned that it was ED themselves who initiated a thread asking for fix candidates for a possible patch on the beta forum. The question is simply one of practical limitations and sacrifice - should the company stop work on other projects - of which DCS is only one - to make a patch? I think we can agree the answer is no. Can they plan ahead and maybe squeeze it in between future projects? Maybe, we just don't know right now. That's why for now we say what we do - at this point, right now, there are no free hands. We hope there will be later, in which case we'd like to do a patch. This is only the description of what's actually happening - nothing more, nothing less. Does it leave open the possibility that no patch ever comes out? Yes, that's possible as well. Everyone can then decide what that means for their relationship with the company. While it wouldn't matter much to me personally, I understand that it would to others and for that I hope ED can release one.
When it comes to questions about ED's business management, I always go back to one undeniable fact: ED has not only survived, but grew in a market where every competitor either failed or quit. That can't be because of bad business management. There may be various internal problems, miscalculations and mistakes, but at the end of the day, they're here and don't look like they're going. In fact, they're starting their own product line, one that boasts of confidence.
Even though this may upset some people and will probably be misconstrued all over the place, I'll finish with this, because I think the community needs to realize it to retain perspective. The often use of "customer base", or "loyal customers" as you mentioned above is in reality a big stretch. As recently mentioned elsewhere, this is something that has been pointed out by LP when all hell broke loose about F4:AF and is confirmed in ED's experience - the online community believes it is far more numerically important than it really is. It's loud, sure, but it's only a fraction of the market. The cold truth is that whatever numbers ED loses in "alienating" people by not releasing a patch, they will, in all likelihood, more than make up in the new product line. Does that mean they don't care? ABSOLUTELY NOT! Regardless of market realities, ED still wants to serve its costumers beyond the cold numbers and address the issues raised by the community. However, patches don't grow on trees, we don't do magic and we won't make promises we may not be able to keep.
I think I'm done. :drunk: