Calvin.Pimax

Unfortunately, due to bandwidth limitations, adjusting the monitor's refresh rate is the only solution. You could also try connecting the monitors using both DP and HDMI.

Hello, The Crystal Light has built-in inside-out tracking powered by its four front-facing cameras. This means you don’t need additional base stations for tracking. However, if you already own base stations and want to use them with the Crystal Light, you’ll need to purchase the Lighthouse faceplate to ensure compatibility. I'll also ask the team to revise the Quick Setup Guide as it seems to have incorrect information. The text you copied is for an earlier model (P2 version).

We've noticed that the 11th Gen processor might not be the ideal choice for the Crystal. While it can technically run the device, it may not provide the level of performance you'd expect.

Please confirm if you have received the tracking information. The tracking number has been updated within our system. I'll be scheduling some tests with the development team later. I wanted to give you a heads up that this week is quite hectic with the Sync event. I'll aim to share an update by next week.

It was my bad. I should have been clearer. Happy Flying, mate!

Howdy pilots! The Pimax team is looking for your feedback! We'd love to hear your thoughts and suggestions on Pimax Play and how we can improve your VR experience in DCS. If you have 3 minutes, please consider filling out this short survey: https://tally.so/r/3qYbpY Your input is valuable to us, and it will help us shape the future of Pimax Play. Thanks in advance! Calvin@Pimax

Addtional note: You can see from this photo that the tracking cameras will recognize these objects as tracking references.

I just want to ensure that the user hasn’t confused the controller models. The Sword controller requires base stations and doesn’t have a ‘Pi’ button. I don’t mean to sound condescending, and I’m not a seasoned DCS player myself. I’m simply trying to provide as much help as I can to our user. 20241119-165101.mp4

Roger that, I have asked the logistic team to update the status with you.

What is the order number, sir?

It's not the Sword, it's the default controller. Holding Pi button is the quick recenter for all scenario.

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Could you please export a log file after rebooting the PC? You can upload it to Google Drive or WeTransfer, and I’ll forward it to the dev team for further analysis. Are you also using the Pimax OXR runtime?

Let me check if any users are available to share screenshots of their in-game settings so you can follow their preferred configuration.

@BIGNEWY Any suggestion?

The update prompt hasn't been sent to everyone yet, but you should receive it by next week if you haven't updated to 1.34.

Yes, the Pimax Play is compatibles with all Pimax headset, except for 4K. It is related to the tracking algorithm. Nope. When switched to 90Hz upscale mode, the headset unable to connect.

Pimax Play v1.34.01 Download: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.34.01.01.03_202411011808.exe Release Notes: General: Introduced “Open-Beta” for early access to new features. Various other bugs have been corrected. Resolved a bug where the 90Hz upscale refresh rate was not functioning. (Only for Crystal Light) Addressed an issue causing system freezes. (Only for Crystal Light) Firmware: Crystal Light Version: 1.0.11 Improved microphone and speaker performance to address audio issues. Enhanced connection stability to reduce the chances of system freezes. Fixed an occasional screen display anomaly that occurred when restarting services. Algorithm: Crystal Light Increased the quality of offline maps. Optimized the tracking algorithm for improved performance.

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Have you tried to switch to other USB port?

Hello, Could you please share the ticket or order number with me? I can look into it and ask the logistics team to provide an update regarding the missing DMAS.

I applied a $10 discount along with the Seasonlock on a single order, and it worked successfully.

If you haven't heard from our support team, please let me know. They will review the log files to analyze why the eye-tracking cuts off after some time; the error should be recorded in the log files.

Seems like it's related to the USB. Have you tried to switch the 3.0 port?

Since the headset was not purchased from our authorized reseller, you will need to contact the reseller first. Once you do that, we can proceed with the next steps. If the seller is one of our authorized resellers, we will able to provide further assistance (eg: in this case, the lenses will be free of charge) I’m also checking with the support team to see if we can schedule the replacement for you without charging the $50 fee.