Secoda

I posted a VR headset Poll. I asked them to make it a sticky. https://forums.eagle.ru/showthread.php?t=244877

SteamVR games. Oculus Rift S Already Works With SteamVR https://www.roadtovr.com/oculus-rift-s-steamvr-support-compatibility/

3 years on the Reverb Pro warranty in the US. I think there were several hundred sold in the US when I pressed the HP guy about the number. I chat with others who got them in the US on Reddit. Some are DCS players but not on the ED forum much. Right off of HP's web site. My Device Preferred device HP Reverb Virtual Reality Headset - Professional Edition HP Reverb Virtual Reality Headset - Professional Edition In Warranty | 36 months remaining Last checked Jun 27, 2019 Refresh warranty status Explore extended support plans Serial number: XXXXXXXXXX Product number: 7DH40UT HP manufacturer/base warranty Warranty type Manufacturer Warranty Service type Wty: HP HW Maintenance Offsite Support Status Active: Covered under Manufacturer warranty, 36 months remaining. Start Date May 31, 2019 End Date June 29, 2022 Service Level Std Office Hrs Std Office Days Std Office Hrs Std Office Days Global Coverage Standard Material Handling Standard Parts Logistics No Usage Limitation 2 Business Days Turn-Around Customer delivers to RepairCtr Customer Pickup at RepairCtr Deliverables Offsite Support & Materials Hardware Problem Diagnosis Explore extended support plans There is also an Initial Setup warranty of three months: Service type Wty: HP Support for Initial Setup Status Active: Covered under Manufacturer warranty, 3 months remaining. Start Date May 31, 2019 End Date September 27, 2019 Service Level Std Office Hrs Std Office Days NextAvail TechResource Remote 2 Hr Remote Response Unlimited Named Callers Deliverables Initial Setup Assistance

I was told by HP in writing if you buy direct from them it is as follows but my unit also says that online when I registered it. (If you bought Reverb Professional somewhere else please check your warranty when you register it on HP Support and let us know what the warranty says.) 3 years for the HP Reverb Professional 1 year for the HP Reverb Standard My HP Reverb Professional says 3 years which I posted the details of above somewhere. That is a big plus if they have decent support.

How?

Can vote for more than one. I own two.

I didn't see any issue for over 20 hours and even now it is occasional and intermittent. I did have my PC lock up once with a SteamVR error a few days ago. I have no idea what caused it. Has everyone disabled the Power Management within SteamVR near the bottom of the Developer page? I heard from a Rift S guy that it was causing him problems and that cleared it up. I changed it today but only tried it about a half hour after that.

I heard back from my email to HP a while ago. I learned and confirmed a few things. If you bought the HP Reverb VR Professional directly from HP it does have a 3 year warranty (there was some confusion on that even at HP). As far as I am concerned 3 years is an extended warranty on electronics. Beyond a year is rare in my experience. The standard HP Reverb is only 1 yr warranty. The two-day warranty turnaround is for customer replaceable parts they ship out right away (like cables and straps, etc, if they have the stock). The headset itself will be sent to their repair facility which can take a while longer. If your unit burned up or something because of a short and is deemed "unrepairable" you will likely receive a new or factory refurbished replacement depending on availability.

Anyone heard anything about a WMR 2.0? Maybe it will be announced at CES in January?

I use it every day. I can't go back to SDE and less clarity. I love it but it seems perfect for my IPD and face shape using glasses. So easy to put on and take off. I have found that having the Reverb straps just barely snug is best. Clear FPV and largest sweet spot. I know from someone who tried my headset with a large IPD that his experience is quite a bit different from mine. I always leave the earphones articulated up at 45 degrees unless I am in MP. I like the ear phone design and the sound isn't bad. It's very comfortable and doesn't get warm. Despite the heavy cable the way I use it the headset is extremely light weight yet well built IMO. Please make it always run at 100% HP. lol I think everyone knows that all of the new headsets (Rift S, Reverb, Valve Index have some issues). It's not like HP has the corner on a new product release bug.

Just did about two hours using the Reverb with the Huey. Worked perfectly. Go figure.

I mentioned the lack of any official communication to the owners of the Reverb which contains a new product defect. The guy I am working with mentioned a recall on the cable but said nothing had been done formally. I gathered the issue is they have no replacements yet and no ETA because it is sourced elsewhere (China) and they are awaiting word internally too. The wheels turn slowly but it is no excuse for poor communications with the folks who bought their product IMO. It does seem to be similar to how they handled the initial delays and final release. Bad management IMO. So far they have great support access on these units. The warranty states 2 day turnaround once they get the parts in stock and receive the unit from a customer. That is a good turnaround time if true. With such a backlog now on the units my decision is do I return it meaning no high-res VR headset for months but a full refund or do I keep it since it works all of the time even if it flips the sound after an hour or so from the headphones to the PC from a USB error and do a warranty repair when the parts become available - they will notify me. I can still use the headset all of the time now but momentary interrupts after it warms up after an hour or so. Normally, I still keep playing but without the mic (I can use another sound headset instead). I was going to send it back because of the Valve Index availability until I tried it a few days ago. It's a downgrade in clarity that I don't want. That makes a huge difference in DCS. In now approaching thirty hours on the Reverb I am used to spotting enemy aircraft at over double the distances I could before. I can see the little dots on the horizon. A night and day difference from SDE with my Lenovo. The Index is only slightly better IMO then the Lenovo on clarity. The Reverb doesn't seem to be getting any worse but I guess the risk is in the meantime it fails and I am stuck waiting regardless. Decisions decisions... lol I expect the Acer Ojo ConceptD is still down the road. I would be surprised if it is out before the end of the year and think next year more likely.

I sent a list of questions off to HP on the Reverb and mainly to clarify their policy and position on the product. It will be interesting to see their responses and the immediate response I received was I would get them answered shortly.

I suspect anything being shipped right now anywhere is still with the original hardware/cables. I believe every headset was made at the same plant in China. It says it right on the label on the left inside side of the headset. Not sure if it was assembled there. I know the diagnostics on the problems were done by a group of engineers in Houston, TX. I got mine in the US because I had a heads up on when the stock was going to be put online in the HP store (5:30 am on 6/1). Their email system never kicked off the alerts people requested so didn't work either. It was a cluster on many levels. They only stayed In-Stock a few hours in the US store as folks happened to check the store so I am guessing not very many actually shipped in the US (maybe a few hundred but purely a guess it could easily be more). I was told by Amazon that HP could not commit to any quantities and dates so they never relisted it. I guess Best Buy has lower standards because they put it back out there for Pre-Order just as it got delayed yet again. :doh: I would be curious if anyone's Reverb label says it was made somewhere else. I would also be very wary about receiving any of the current units still in the pipeline unless you don't mind working through a warranty repair over time. IMO it's still the best headset for DCS currently when it works and mine always works even though the sound flips to the PC when this USB error pops up occasionally. It still keeps working. I would love to talk to the HP Reverb product manager. I may try to hook up with him in the US to get a clearer picture of what is happening to validate my decision next week. Normally, they are available for customer contact when requested at many US manufacturers. Sometimes, its hard to cut through the line of marketing BS. I just read that some early commercial orders for the Reverb Professional were placed which would be a disaster I might think.

All of the reviews I have read are mixed at best. Several did break and using one of them for more than an hour seems to be a challenge. Maybe the 8K X will get a redesign with so much negative feedback.

What is the ETA on the 8K "X"?

Sebastian from MRTV said the first Reverb unit and the replacement unit HP sent were both defective so he pulled his recommendation of the Reverb until they fix it. He has 26,000 subscribers. I think we were the 30 day beta testers while they held our money.

I like motion reprojection and have left it on "Auto" with the Reverb. It makes everything really smooth near the ground and when there is a lot going on. I have not noticed any unusual artifacts or ghosting. At times it shuts off when it hit 90 FPS but is usually on when there is an terrain in the display. I heard a suggestion by a reviewer that us early adopter home consumers were the beta testers for the HP Reverb and HP is really targeting business users for most of the sales by far. They kind of expected some issues and returns. The business users probably won't buy them until they are very stable - perhaps next year. I doubt they are withdrawn but they also don't seem in that big of a hurry to make them right. They clearly aren't making any concessions because of the problems with home users. I agree with him in that I think HP expected some of this but probably not that all of the units would be bad. Since we are a tiny piece of their intended market there is little lost from their perspective.

I studied the Pimax. Take a look at the comments after the article. They opened new facilities - one at each coast of the US and they are shipping like 200 units a day now but the reviews are marginal. https://www.tomshardware.com/news/pimax-8k-vr-hands-on,38438.html

I think you are right about the root cause may be more than just the long cable piece. This guy on Reddit claims his Reverb problem is the cable from the connector to headset and he can make it happen by pinching it an inch from the connector although it could still be the connector IMO. He said it works pretty now well with the zip tie fix. lol I see someone just posted "Another Reverb Failure" on HP Community Support web site. "Just received my Reverb today. Well 10 seconds after putting on the HMD I got every issue ever brought up on reddit. Loss of signal, loss of brightness, lines down the screen, screen sparkles for a minute or two... etc. I know the cause of most of the issues, it's the dang cable from the HMD itself. The round cable about an inch from the little box connector is bad. I can wiggle the cable in that area and HMD will lose power and screens shut down or the screens will get snow with lines down the sides unless the cable is completely straight with zero bend anywhere near that connector area. To prevent this I had to wire tie the darn cable to the strap to keep the cable from moving or bending. What a hassle and it's not like I can just disconnect the cable at the HMD to replace it, the cable that's bad is the one attached to the HMD permanently. "

I had problems with Dell before too. At that point I was still working and went to the company business sales rep. and she got it "handled" right away. The HP guy doing all of the communications seems to be a liaison between everyone at HP and the customer to resolve problems even if it means a return/refund. Easy to reach and talk to but no power. I think I was assigned him when I posted a lack of a response on the their support community forum which they heavily monitor. The problem is you really don't know how deep the problems might go. While the headset I have still works pretty well now they currently seem to have no parts or ways to fix the original problems and with no ETA. How were they allowed to release it? On their web site they cite three commercial uses they are targeting. The third one is: "Tackle the complex challenges of surgery and help clients visualize your plan with a new level of clarity in VR". Really? HP REVERB VIRTUAL REALITY HEADSET – PRO EDITION https://www8.hp.com/us/en/workstations/mixed-reality-headset/index.html

I just got an email from the support HP person that they will contact me two days before the 30 day return is up next week to see if a replacement is available (total unit replacement at this point). If not we will do the return/refund instead of the return/replacement. At this point just a cable replacement is out.

They mentioned that the cable was being sourced (and I took it as outsourced) so they may not have manufactured it. I am wondering if they originally tested the headsets without the final long cables. :doh: I also have a TrackIR and an Samsung 82" QLED 4K TV/Monitor as an option but TrackIR really sux after VR but it would be temporary. It's just that the Reverb clarity spoiled me after the Lenovo.

Decisions decisions. It turns out that HP cannot get me the replacement cable now before my 30 day return/refund period runs out late next week. They told me officially they now have no ETA date on when fixed Reverb's will be shipped or the cables so I don't think any retailers will be receiving them anytime soon. HP Sales in the US told me that they are unwilling to extend the 30 day refund period which I asked for because of the cable and after that it becomes a warranty repair even though the defect and cause would be theirs on a new product release. I don't have much confidence in their ability to repair it in a timely fashion with what I was just told. A repair is also no ETA because of the cable. Right now it looks like I will be forced to return it for a full refund by early next week and then decide later on what I want to purchase so I have a calendar alert set. Oh no - back to my Lenovo Explorer (I didn't pay much for it and that is what it is worth IMO). :cry: To be fair HP tech support has been great on communication and they have called me now twice on the Reverb and me several times and I always get through. Their sales operation is whole another story. I am sure they will get them fixed eventually but the timeline is their challenge. In the meantime I will have been a thirty day Reverb tester unless they come up with a fix in the next week. I just tried a Valve Index a few hours ago and I won't be going to one of those. I can't go back to SDE again and less clarity no matter how good it is in other ways. For me the Reverb was the best available for DCS at the moment. In a few months either the Reverb will be fixed and I will re-buy it or maybe something else that is 2160 x 2160 will come along. I read enough about the Pimax to scratch them off of the list. It's tough to fathom that folks are still receiving new Reverb's now but the HP sales operates totally separate from the Tech support. If you have a Reverb heat is the enemy I think but in the cable/connector/plugs from what I was told. My headset didn't even get warm. Mine worked fine for about twenty hours before I started getting some sound issues and a USB error. I will decide for sure next week what to do and use it in the meantime. :joystick: I am wondering if HP will recall all of the cables once they get the replacements. Let them know if it is having problems.

I would request a cable replacement from HP if you are having any of the sound or display or other issues (PC lockup or WMR errors) with the Reverb. They need to know how many are bad. I never realized until I got the Reverb that the DisplayPort does not just plug in like an HDMI plug. It locks in and cannot be removed unless the sides of the plug are squeezed. That said I got the idea from HP tech support that heat more than wiggling or looseness was the issue with the problems and cable. I finally found someone locally where I can try the Valve Index this afternoon since I can still return the Reverb if I think it is better.