fritzchris Posted June 17, 2017 Posted June 17, 2017 They have a Phone number on their Homepage: +375 29 6669616
dburne Posted June 17, 2017 Posted June 17, 2017 Hi guys, For those who considered buying this, the event of "going off the grid" is hair raising... It's bad for the business not to have a good customer support nor a good PR... All the best, Sydy At this point, I would strongly urge anyone to not place a new order with them. They had great communication up until 5/31, since then they have gone totally silent not bothering to respond to their concerned customers. Not even on their official forums. And that does not look good at all, or sound very good for us that have pre-paid for these things. I am getting a bad feeling about this. Don B EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | Gigabyte 4090 OC | 64 GB Corsair Vengeance 3200 MHz CL16 | Corsair H150i Pro Cooler |Virpil CM3 Stick w/ Alpha Prime Grip 200mm ext| Virpil CM3 Throttle | VPC Rotor TCS Base w/ Alpha-L Grip| Point Control V2|Varjo Aero|
Barefoot Bandit Posted June 18, 2017 Posted June 18, 2017 I really do hope they sort things out, I'm hitting the panic button yet, but I am glad my card comes with good protection policies. I'm not going to make any wild guesses as to what is up, but I do sincerely hope they get themselves sorted quick smart, and someone gives us an update. I'd be happy to keep my order going if it is a production issue/delay, and it's admitted (I'm sure many others would too, though there would also be those that bail out in such a situation), but good communication is the best policy for keeping customers on side. I have been amazed at how forgiving clients can be in my own line of work, if I just call them up and let them know what's going on. I've made the (very rare) "I'm hung over and can't go do your job today" call, and whilst not happy, they have been forgiving, and long term has earned me their trust. Z...
hughlb Posted June 18, 2017 Posted June 18, 2017 I am trying to contact them through Facebook/Email. But I don't speak their language - so if Cyph3r is absent for some reason, I may not get a response. If Cyph3r is their only English speaking contact, is it possible the other members of the company are not aware that we are concerned, because we are posting on English forums? | Windows 10 | I7 4790K @ 4.4ghz | Asus PG348Q | Asus Strix 1080TI | 16GB Corsair Vengeance 2400 DDR3 | Asrock Fatal1ty Z97 | Samsung EVO 850 500GB (x2) | SanDisk 240GB Extreme Pro | Coolermaster Vanguard S 650Watt 80+ | Fractal Design R4 | VirPil T-50 | MFG Crosswind Graphite | KW-908 JetSeat Sim Edition | TrackIR 5 | [sIGPIC][/sIGPIC]
Sydy Posted June 18, 2017 Posted June 18, 2017 At this point, I would strongly urge anyone to not place a new order with them. They had great communication up until 5/31, since then they have gone totally silent not bothering to respond to their concerned customers. Not even on their official forums. And that does not look good at all, or sound very good for us that have pre-paid for these things. I am getting a bad feeling about this. Indeed! True to the bone, Sir!
Pirimeister Posted June 18, 2017 Posted June 18, 2017 They don't seem to be responding even in their Russian language forums, judging from this question regarding the status of an order: https://virpil.com/en/forum/payments-and-delivery-ru it's becoming really, really hard to find silver-linings in this situation, I can tell you that... I am trying to contact them through Facebook/Email. But I don't speak their language - so if Cyph3r is absent for some reason, I may not get a response. If Cyph3r is their only English speaking contact, is it possible the other members of the company are not aware that we are concerned, because we are posting on English forums?
dburne Posted June 18, 2017 Posted June 18, 2017 Again, looking at the timeline: May 31st they release an update that there will be a delay, with a promised update to come in 2-3 days with new shipping dates. An email was sent at that time stating the same to their current customers. June 4th they post an ARS Technical review of their grip. This was the last official post on the Virpil website. June 8th was last day Cyph3r was logged into the official Virpil Forums. It appears June 2nd was last day Cyph3r posted on the Virpil Forums. June 14th was last day Cyph3r was logged into the DCS or 1CGS forums ( though not posting). June 14th was also the day we started posting our concerns about not hearing anything from them. He has not logged into these forums since... Interesting that he has not logged onto the official Virpil forums since the 8th. I will give them a little more time before I try contacting my credit card company to see if I have any recourse through them. Let's hope that somewhere we get some information in this upcoming week from someone at Virpil. 1 Don B EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | Gigabyte 4090 OC | 64 GB Corsair Vengeance 3200 MHz CL16 | Corsair H150i Pro Cooler |Virpil CM3 Stick w/ Alpha Prime Grip 200mm ext| Virpil CM3 Throttle | VPC Rotor TCS Base w/ Alpha-L Grip| Point Control V2|Varjo Aero|
hughlb Posted June 18, 2017 Posted June 18, 2017 Looking at that optimistically, dburne, one might reach the conclusion that cyph3r had a circumstance arise that keeps him from the forums for a few days - in the meantime, .... hits the fan. He sorts out whatever he was doing, returns to the forum, picks his jaw up off the floor and hurriedly types a response. We will see. | Windows 10 | I7 4790K @ 4.4ghz | Asus PG348Q | Asus Strix 1080TI | 16GB Corsair Vengeance 2400 DDR3 | Asrock Fatal1ty Z97 | Samsung EVO 850 500GB (x2) | SanDisk 240GB Extreme Pro | Coolermaster Vanguard S 650Watt 80+ | Fractal Design R4 | VirPil T-50 | MFG Crosswind Graphite | KW-908 JetSeat Sim Edition | TrackIR 5 | [sIGPIC][/sIGPIC]
dburne Posted June 18, 2017 Posted June 18, 2017 He could have addressed our concerns on the 14th as well. Don B EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | Gigabyte 4090 OC | 64 GB Corsair Vengeance 3200 MHz CL16 | Corsair H150i Pro Cooler |Virpil CM3 Stick w/ Alpha Prime Grip 200mm ext| Virpil CM3 Throttle | VPC Rotor TCS Base w/ Alpha-L Grip| Point Control V2|Varjo Aero|
StandingCow Posted June 18, 2017 Posted June 18, 2017 Oh man, I hope this gets sorted out for those of you that ordered. :/ I almost with with Virpil too... ended up with VKB in the end. 5900X - 32 GB 3600 RAM - 1080TI My Twitch Channel ~Moo
Yaga Posted June 18, 2017 Posted June 18, 2017 Oh man, I hope this gets sorted out for those of you that ordered. :/ I almost with with Virpil too... ended up with VKB in the end. Given that we still haven't heard anything, this was the right move. I am feeling very scammed.
hughlb Posted June 18, 2017 Posted June 18, 2017 PayPal and Visa offer pathways for getting your money back - all is not lost. But it would be mighty disappointing if VirPil just disappeared all of a sudden, especially with such promising products in the pipeline. | Windows 10 | I7 4790K @ 4.4ghz | Asus PG348Q | Asus Strix 1080TI | 16GB Corsair Vengeance 2400 DDR3 | Asrock Fatal1ty Z97 | Samsung EVO 850 500GB (x2) | SanDisk 240GB Extreme Pro | Coolermaster Vanguard S 650Watt 80+ | Fractal Design R4 | VirPil T-50 | MFG Crosswind Graphite | KW-908 JetSeat Sim Edition | TrackIR 5 | [sIGPIC][/sIGPIC]
Tane Posted June 18, 2017 Posted June 18, 2017 Hi guys i was trying to contact you on steam but no body was accepting my invention the good news i called them and talked with virpil on the phone and form what they told me the cause of the problem was the factory the belarus army had a huge order that they had to supply and they froze the production that what cause the delay about cypher they told that he flew to belarus for a company meeting and they are preparing for the moscow show to show the new pedals and the hotas about the shipping they told me that they are going to ship it in the end of this month and the first guys who were ordering there sticks + base or base they will ship on the next week 1
cichlidfan Posted June 18, 2017 Posted June 18, 2017 what cause the delay about cypher they told that he flew to belarus for a company meeting I guess they don't have the internet in Belarus and it must have been a long meeting or a very slow flight. :huh: ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:
Pirimeister Posted June 18, 2017 Posted June 18, 2017 Well, I guess that's the info we've got to work with, for now. But I must pour some sand on that vaseline, because my order - a desk mount, a set of extensions and a TMW mounting plate base - are all listed as In Stock and yet the order is still in "Confirmed by shopper" status. The payment was confirmed on the 9th, and nothing happend since then... So your information is welcomed, but they still have a lot of explaining to do... Hi guys i was trying to contact you on steam but no body was accepting my invention the good news i called them and talked with virpil on the phone and form what they told me the cause of the problem was the factory the belarus army had a huge order that they had to supply and they froze the production that what cause the delay about cypher they told that he flew to belarus for a company meeting and they are preparing for the moscow show to show the new pedals and the hotas about the shipping they told me that they are going to ship it in the end of this month and the first guys who were ordering there sticks + base or base they will ship on the next week
Tane Posted June 18, 2017 Posted June 18, 2017 Again i am in the same boat as you are guys i even made this user only to inform you i hope that we will get our info as fast as possible tomorrow ill call them again and ask what`s going on.
Tane Posted June 18, 2017 Posted June 18, 2017 Again i am in the same boat as you are guys i even made this user only to inform you i hope that we will get our info as fast as possible tomorrow ill call them again and ask what`s going on.
cichlidfan Posted June 18, 2017 Posted June 18, 2017 Again i am in the same boat as you are guys i even made this user only to inform you i hope that we will get our info as fast as possible tomorrow ill call them again and ask what`s going on. I am sure I speak for everyone by saying that your effort is much appreciated. ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:
Pirimeister Posted June 18, 2017 Posted June 18, 2017 Don't have any doubts about it, we really apreciate your effort, Tane. And thank you for re-engaging with Virpil again. We're just shooting the message, not the messenger. :smilewink: Again i am in the same boat as you are guys i even made this user only to inform you i hope that we will get our info as fast as possible tomorrow ill call them again and ask what`s going on.
dburne Posted June 18, 2017 Posted June 18, 2017 (edited) Hi guys i was trying to contact you on steam but no body was accepting my invention the good news i called them and talked with virpil on the phone and form what they told me the cause of the problem was the factory the belarus army had a huge order that they had to supply and they froze the production that what cause the delay about cypher they told that he flew to belarus for a company meeting and they are preparing for the moscow show to show the new pedals and the hotas about the shipping they told me that they are going to ship it in the end of this month and the first guys who were ordering there sticks + base or base they will ship on the next week Yet again, while Cyph3r went silent on the Virpil forums after the 8th, he was actively logging into these forums up through the 14th. Does not take long to make a simple post to alleviate concerns... And not only did he go silent on the Virpil forums, he did not even log onto them since the 8th. Very strange considering he was still logging onto forums outside of the official Virpil forum through the 14th. Thanks for your efforts , hoping that is the case. However I still have some large concerns myself. Edited June 18, 2017 by dburne Don B EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | Gigabyte 4090 OC | 64 GB Corsair Vengeance 3200 MHz CL16 | Corsair H150i Pro Cooler |Virpil CM3 Stick w/ Alpha Prime Grip 200mm ext| Virpil CM3 Throttle | VPC Rotor TCS Base w/ Alpha-L Grip| Point Control V2|Varjo Aero|
hughlb Posted June 19, 2017 Posted June 19, 2017 the good news i called them and talked with virpil on the phone Can't thank you enough for doing this, Tane. We needed a dialogue channel and you found one. Obviously there are ongoing concerns, notably not letting this sort of communication breakdown happen in future. But this eases the concern over our investment. We await a direct response from VirPil. Thanks again, pal! | Windows 10 | I7 4790K @ 4.4ghz | Asus PG348Q | Asus Strix 1080TI | 16GB Corsair Vengeance 2400 DDR3 | Asrock Fatal1ty Z97 | Samsung EVO 850 500GB (x2) | SanDisk 240GB Extreme Pro | Coolermaster Vanguard S 650Watt 80+ | Fractal Design R4 | VirPil T-50 | MFG Crosswind Graphite | KW-908 JetSeat Sim Edition | TrackIR 5 | [sIGPIC][/sIGPIC]
Winger Posted June 19, 2017 Posted June 19, 2017 Again i am in the same boat as you are guys i even made this user only to inform you i hope that we will get our info as fast as possible tomorrow ill call them again and ask what`s going on. Hey Tane! THANKS A LOT for your effort and for making this user to inform us. I am a little less worried now. WIll be not worried at all when i get some info from Virpil themselves or Chypher for that matter. Thou you should consider trying DCS and stopping by more often. Is a nicesim and forum thou. If you like WWII you also should try http://www.il2sturmovik.com. Cheers David
Tane Posted June 19, 2017 Posted June 19, 2017 Hi guys again,i managed to speak with them today ,and they told me that Cyph3r will be tomorrow, or today to answer the questions about the shipping,it will start between 4-10 july.
Pajeka Posted June 19, 2017 Posted June 19, 2017 Hi Tane, many thanks for the update, truly appreciated! A lot happier now given your news, I look forward to receiving full update from Cyph3r..
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