Introducing the VPC MongoosT-50

[hansangb]

I must be blind, well actually I am partially blind anyway.

But I can not see any crush marks in that box I am looking at?

 

 

You can spot some areas of the box where it was pushed down. And corners are crushed in. My guess is, something heaving was on top and it exerted pressure on the cardboard. Something heavy resting on top of it for some time could bend the plate but not break the box. But I'm just guessing. Though if it was mine, I would have gone full CSI and would have looked for pressure spots, crushed ridges in the cardboard etc. :D

[WindyTX]

Ok.my base arrived just now. Trying to find the instructions on the website?

 

Sent from my SM-G955U using Tapatalk

[Cyph3r]

Ok.my base arrived just now. Trying to find the instructions on the website?

 

Sent from my SM-G955U using Tapatalk

 

 

Glad to hear your base has arrived! I am currently finalising the English manual. What do you want to know specifically as I could help you out right now :smartass:

Edited August 11, 2017 by Cyph3r

[dburne]

Saying that, as kind of you as it is to offer to not return the products, we absolutely will not allow you to be stuck with our products in this state. We will organise another delivery to you for replacement products and hope this time it will survive the gauntlet of customs!

 

:thumbup:

[ReviZorro]

If you can, could you measure from the bottom of the base to the top of the joystick? Virpil's and Warthog?

 

Thanks

 

VPC Base & Stick is about 375 mm (14.8 inches) tall;

VPC Base & Warthog Stick is about 320 mm (12.6 inches) tall.

[Nash]

Hi Nash,

 

I'm really sorry to see the products arrive to you in this state :(.

 

To clarify the situation, you were actually one of our very earliest orders, and as discussed privately your package spent a very long time stuck in customs, hence it only getting to you now.

 

I can 100% assure you that the rust, and damage on your products are because of being mishandled/sitting during the long duration it spent in customs. Something like that would never make it past our QC team in a million years. We have many customers already, who have ordered these same products and have been very happy, even all the way in the US (paging WindyTX)!

 

Saying that, as kind of you as it is to offer to not return the products, we absolutely will not allow you to be stuck with our products in this state. We will organise another delivery to you for replacement products and hope this time it will survive the gauntlet of customs!

 

If you send an email over to sale@virpil.com, we can get the process started.

 

For future reference I'd like to remind everyone, that if anyone receives anything they are not happy with, if you contact us directly we will always do our best to ensure your satisfaction with any order placed with us.

 

Hi Cyph3r,

The parcel was shipped on the 03rd of May and was with the Indian customs on the 09th May and I got the parcel delivered to my address on the 17th June after the customs released it. My wife received it and after opening it then (17th/18th June) she had mentioned that it had some rust on it.

Since I just returned home last weekend (29th Jul) after being away on some office project work I opened it personally and found it to be true.

 

I honestly don't know where actually the damage happened but by the physical looks of the metal and by the rust imprints on the bubble wrap I do not think it would be the customs mis-handelling it (although thats what even I thought at first). But the bubble wrap and the Virpil tape on it was intact as you can see from the pictures so they would not have opened the bubble wrapped products inside the cardboard box for customs checking.

 

Anyways whats done is done. Thanks for offerring the return and replacement. If at all I change my mind about returns then I will pm/mail you.

 

In future please do look at more robust and rugged packaging for shipping internationally.

 

Also as I mentioned before only the Nuts and Bolts are rusted so you might want to look at using a non-rusty material for Nuts and Bolts for all your future orders. If you want I can email you more pictures for your perusal.

 

Wish you all the Best for all your future ventures... :) And as a member of Founders Club I look forward for more exciting products from you guys...

 

And I did forget to thank you for that spare cable you sent for the extension on my request. Silly me ...:doh:

So Thank you for that as well... :thumbup:

[ReviZorro]

Wait till you receive the Desk mount and Extensions which are metal parts if you have ordered any... Please keep us updated...

I received Extensions some time ago with T-50 Stick; it also don't have any noticeable damages.

I don't ordered the Desk Mount.

[Cyph3r]

Hi Cyph3r,

The parcel was shipped on the 03rd of May and was with the Indian customs on the 09th May and I got the parcel delivered to my address on the 17th June after the customs released it. My wife received it and after opening it then (17th/18th June) she had mentioned that it had some rust on it.

Since I just returned home last weekend (29th Jul) after being away on some office project work I opened it personally and found it to be true.

 

I honestly don't know where actually the damage happened but by the physical looks of the metal and by the rust imprints on the bubble wrap I do not think it would be the customs mis-handelling it (although thats what even I thought at first). But the bubble wrap and the Virpil tape on it was intact as you can see from the pictures so they would not have opened the bubble wrapped products inside the cardboard box for customs checking.

 

Anyways whats done is done. Thanks for offerring the return and replacement. If at all I change my mind about returns then I will pm/mail you.

 

In future please do look at more robust and rugged packaging for shipping internationally.

 

Also as I mentioned before only the Nuts and Bolts are rusted so you might want to look at using a non-rusty material for Nuts and Bolts for all your future orders. If you want I can email you more pictures for your perusal.

 

Wish you all the Best for all your future ventures... :) And as a member of Founders Club I look forward for more exciting products from you guys...

 

And I did forget to thank you for that spare cable you sent for the extension on my request. Silly me ...:doh:

So Thank you for that as well... :thumbup:

 

Ah that is still much longer than we'd like for something to be banging around in customs!

 

But I can indeed promise you the products would not have left our hands in that shape. Well I hope you change your mind about receiving the replacement products as it is a shame to use them in that state.

 

Thank you for the well wishes though, and we hope to see you return to us for future products!

 

Also no problem about the spare extension cable :thumbup:

[WindyTX]

Ok need to find the cam change instructions as the one it ships with is too hard. I adjusted the spring tensions but over did roll so it had a slack bit in the middle. The upside was that it was still reading the stick movement in the slack zone. I couldnt get the brake to act as an axis bit I think I read somewhere it needs a software update.

 

As to delivery I got my notification on the 5th and its here now. I live close to dfw which helps. I have had no snags with anything, I actually ordered a third desk mount as I liked the first 2 so much.

 

Sent from my SM-G955U using Tapatalk

[PabstBleuRibbon]

WindyTX I'm gonna go ahead and guess your in TX? When did you order? I still don't even have a tracking #, ordered on 4/14.

[WindyTX]

So here is a quick photos 30cm Sahaj extension from my Warthog days.

I will get some serious tests done over the weekend but after an hour it feels good but as mentioned the shipped Cam is pretty hard.

 

Sent from my SM-G955U using Tapatalk

[hansangb]

VPC Base & Stick is about 375 mm (14.8 inches) tall;

VPC Base & Warthog Stick is about 320 mm (12.6 inches) tall.

 

 

Awesome! Thank you so much.

 

:thumbup:

[WindyTX]

Dam page 104 thanks I knew I had seen something.

 

Sent from my SM-G955U using Tapatalk

[WindyTX]

I ordered 4/14

But it was modified that day as I added the deskmount. I need to look again for the exact date of the original order.

[Cyph3r]

Hey all,

 

I've attached a quick start guide to help those out who have their VPC MongoosT-50 Bases now. In the near future we'll have an in-depth user manual available!

VPC MongoosT-50 BASE Quick Start - ENG1.0.pdf

[WindyTX]

Thanks good timing

 

Sent from my SM-G955U using Tapatalk

[WindyTX]

One quick question what springs and cams does it ship with.

 

Sent from my SM-G955U using Tapatalk

[Cyph3r]

One quick question what springs and cams does it ship with.

 

Sent from my SM-G955U using Tapatalk

 

It comes preinstalled with the hard center cams and medium strength springs!

[WindyTX]

Anyone swapped the cams yet.

 

I have my Roll cam swapped but the Pitch Cam will not come out and I have tried pretty forcefully worried about breaking the whole dam thing.

 

Ok its a pain in the Arse but to do it take a small torx put it in the screw hole be careful not to get into the threads of the mount and then lever the thing out against the Cam Gymbal mount.

 

Also watch the logic board it has spacer washer and nut between it and the side to stop it getting bent when you tighten it. took me 2 hours to work through it all still it works.

 

Cheers

 

Windy

Edited August 12, 2017 by WindyTX

[dburne]

Anyone swapped the cams yet.

 

 

You may have to give us a few days. You might well be the first in an English speaking country to have received your Mongoose LOL. I am envious!

 

Mine still shows just leaving the Export office on the 10th, no updates since. I assumed it is en-route to me somewhere in betwixt and between.

[heloguy]

Just got my T-50 base. Changed the cams/springs to the soft center/light springs, then mounted everything up to try it out. Unfortunately I was met with the below screen on the control panel. None of the buttons respond. The axes work just fine, though.

 

Side note, the cam changing process, while a pain, wouldn't be so bad, except the milling of the parts seems like it might be too tight. I had a real hard time getting the pitch cam to seat all the way so the screw holes would line up. I had to press it in place using the bearing arm assembly.

 

 

Edit: Turns out it was the PS2 connector. I changed to a different one, and now everything is working. I'll leave the rest of the post as is, in case someone has the same problem.

Edited August 12, 2017 by heloguy

[heloguy]

Anyone swapped the cams yet.

 

I have my Roll cam swapped but the Pitch Cam will not come out and I have tried pretty forcefully worried about breaking the whole dam thing.

 

Ok its a pain in the Arse but to do it take a small torx put it in the screw hole be careful not to get into the threads of the mount and then lever the thing out against the Cam Gymbal mount.

 

Also watch the logic board it has spacer washer and nut between it and the side to stop it getting bent when you tighten it. took me 2 hours to work through it all still it works.

 

Cheers

 

Windy

 

It definitely isn't an easy process, but I was able to work it loose with side-to-side motion with my fingers, although I had a flathead screwdriver on standby.

[WindyTX]

Yea I got it all done I am using the soft center 3 dot Cams and the medium springs. I have a 30 cm extension on it and it centers great with the Virpil stick top.

 

After couple of hours using it I am very happy it took me a couple of hours to sort through the Cam swap but it is all set up now.

 

The sensors are excellent I see the in game stick reflect every tiny movement ( way better than my 5 year old Warthog ). There is zero sticktion and formation flying is a joy.

 

I have recommended they send them out with the soft center cam to save the Cam change Pain which I think the majority of us would prefer, tho it would be interesting to hear from someone with a Warthog stick top on it as the extra weight does make a difference.

 

 

 

Sent from my SM-G955U using Tapatalk

[kingpinda]

 

I have recommended they send them out with the soft center cam to save the Cam change Pain which I think the majority of us would prefer, tho it would be interesting to hear from someone with a Warthog stick top on it as the extra weight does make a difference.

 

 

 

Sent from my SM-G955U using Tapatalk

 

 

Mine will be sent at the beginning of next week I hope. When i get my hands on it I will sure be sure to let you guys know. I might switch to no center and medium springs on warthog with 12 cm extension because I fly helo's mostly.

Edited August 12, 2017 by kingpinda

[Barefoot Bandit]

You people are as bad as I am. New toy arrives - take apart and modify!

 

Z...