Reverb G2 Cable Issue

[dburne]

So after sending my Vive Pro 2 off for repair I wanted to use my Reverb G2 with my flight sims. I have the Index which is working fine but flight sims look a lot better in the Reverb G2.

Got my Reverb G2 set back up this morning and it was gorgeous for a short time except now am having issue with it. Mine was an early one with the first revision of the cable. Now after launching into a game the headset goes dark shortly afterwards, still see mirror image on monitor but nothing in headset. Tried reseating the cable in the headset and did not help.

Anyone know who to contact at HP regarding getting a new cable for this unit?

Also mine may not be in warranty at this point I see they have a cable listed on their site: https://www.hp.com/us-en/shop/pdp/hp-reverb-g2-6-meter-cable

Would this be the new improved version anyone know?

 

 

Edited November 10, 2021 by dburne

[Baldrick33]

I recently got a new cable for my G1 whist it was still under its 2 year warranty in the UK. The G1 Pro was supported by the business side and the workstation team when phoning up. Not sure how the G2 is supported. The cable turned up a couple of days later. I found HP to be very helpful, they also replaced the headset three times in that two years. Fragile product with great support in my experience.

[dburne]

Ok thanks. I just went ahead and ordered the new cable from HP with priority shipping so hopefully I will have in couple of days or so . I need it quick lol and figured I am out of my warranty anyways as I got the G2 when it was first released. I have since moved to the Vive Pro 2 but it has just been sent off for warranty repair or replacement so will be without it for a time. And I would prefer to have the G2 still for MSFS 2020 as it does so much better in it due to Open XR support for WMR. Vive Pro 2 is great for DCS.

I read a review from a guy on the cable he got two months ago and it was the new improved cable and he has no issues at all with it. So hopefully that will be good for me as well.

[ShaunX]

10 hours ago, dburne said:

So after sending my Vive Pro 2 off for repair I wanted to use my Reverb G2 with my flight sims. I have the Index which is working fine but flight sims look a lot better in the Reverb G2.

Got my Reverb G2 set back up this morning and it was gorgeous for a short time except now am having issue with it. Mine was an early one with the first revision of the cable. Now after launching into a game the headset goes dark shortly afterwards, still see mirror image on monitor but nothing in headset. Tried reseating the cable in the headset and did not help.

Anyone know who to contact at HP regarding getting a new cable for this unit?

Also mine may not be in warranty at this point I see they have a cable listed on their site: https://www.hp.com/us-en/shop/pdp/hp-reverb-g2-6-meter-cable

Would this be the new improved version anyone know?

 

 

 

That is definately the new revision of the G2 cable in that link. I can see the tiny power button in the top corner of the link box so you're good.

I managed to get one for free as I was within the 12 month warranty but $89 seems like a good deal as I'm sure they were originally advertised at over $200.

The new cable solved my AMD USB connection issue which had meant I could only use via an external USB hub.

To get the cable for free I just had to call HP support and explain my problem. I used the UK number but I believe the US support number is 1-281-377-1382

I also registered my headset on the HP site before I called them and set the purchase date = my delivery date (rather than my pre-purchase date, which would have been over a year ago)

 

[dburne]

4 hours ago, ShaunX said:

That is definately the new revision of the G2 cable in that link. I can see the tiny power button in the top corner of the link box so you're good.

I managed to get one for free as I was within the 12 month warranty but $89 seems like a good deal as I'm sure they were originally advertised at over $200.

The new cable solved my AMD USB connection issue which had meant I could only use via an external USB hub.

To get the cable for free I just had to call HP support and explain my problem. I used the UK number but I believe the US support number is 1-281-377-1382

I also registered my headset on the HP site before I called them and set the purchase date = my delivery date (rather than my pre-purchase date, which would have been over a year ago)

 

Good to hear yours is working good!

Yeah I probably could have put some effort in and eventually got a replacement but I wanted something quick as my Vive Pro 2 is out being serviced and I really want my G2 working like right now lol. I pre-ordered my G2 on like day 1 as well. I did try several different usb ports with no luck.

[ShaunX]

1 hour ago, dburne said:

Good to hear yours is working good!

Yeah I probably could have put some effort in and eventually got a replacement but I wanted something quick as my Vive Pro 2 is out being serviced and I really want my G2 working like right now lol. I pre-ordered my G2 on like day 1 as well. I did try several different usb ports with no luck.

Very understandable. Here's hoping it's just a cable problem.

[dburne]

1 hour ago, ShaunX said:

Very understandable. Here's hoping it's just a cable problem.

Yeah me too, I am pretty sure that is it though based on all I have read of these failing cables.

[firefox121]

My reverb G2 are still in warranty, I made a ticket saying that my glasses gone black and can´t see sothing and in tree days from saturday received my new cable (with the new tinny button to on/off the reverb g2) for free.

For now I am very impressed and pleased with HP and his customer service.

If your glasses are in warranty is all you must do to receive the new cable.

[dburne]

8 minutes ago, firefox121 said:

My reverb G2 are still in warranty, I made a ticket saying that my glasses gone black and can´t see sothing and in tree days from saturday received my new cable (with the new tinny button to on/off the reverb g2) for free.

For now I am very impressed and pleased with HP and his customer service.

If your glasses are in warranty is all you must do to receive the new cable.

Congrats good to hear!

Mine is on Fed Ex scheduled for delivery tomorrow.

Edited November 11, 2021 by dburne

[Shanks]

I had the same issue with my G2 with the new version of the cable after a month of use, HP sent out another one and I had the same problem. I found the issue for me was that the WMR setting for putting the display to sleep was to 5 mins, not sure if an update change this setting but once I change that to never it stopped shutting down the display while using it, both cables work fine. 

[dburne]

1 hour ago, Shanks said:

I had the same issue with my G2 with the new version of the cable after a month of use, HP sent out another one and I had the same problem. I found the issue for me was that the WMR setting for putting the display to sleep was to 5 mins, not sure if an update change this setting but once I change that to never it stopped shutting down the display while using it, both cables work fine. 

Interesting I will have to check that out as well next time I hook it up. Odd though as the first day of use I had no problem, then the next day blammo nothing but problem.

[Shanks]

8 minutes ago, dburne said:

Interesting I will have to check that out as well next time I hook it up. Odd though as the first day of use I had no problem, then the next day blammo nothing but problem.

Mine was similar, used for for an hour with no problems one day, next day display was continually shutting of but steamVR, WMR, dcs all working as they should just just no display. The previous problem I had that was cable related always came with an WMR error or some other software crashing, this time is was just no display hence looking into those settings.

[Baz000]

On 11/10/2021 at 3:35 PM, dburne said:

So after sending my Vive Pro 2 off for repair I wanted to use my Reverb G2 with my flight sims. I have the Index which is working fine but flight sims look a lot better in the Reverb G2.

Got my Reverb G2 set back up this morning and it was gorgeous for a short time except now am having issue with it. Mine was an early one with the first revision of the cable. Now after launching into a game the headset goes dark shortly afterwards, still see mirror image on monitor but nothing in headset. Tried reseating the cable in the headset and did not help.

Anyone know who to contact at HP regarding getting a new cable for this unit?

Also mine may not be in warranty at this point I see they have a cable listed on their site: https://www.hp.com/us-en/shop/pdp/hp-reverb-g2-6-meter-cable

Would this be the new improved version anyone know?

 

 

 

This sounds like the exact same problem I have now with my Reverb G2, I'm sending mine in for RMA to HP.

[dburne]

New cable to arrive sometime today so hopefully my Reverb G2 will be back up and running. Hopefully sooner rather than later today. 

[Burt]

I bet you’ll be gtg

[dburne]

16 hours ago, Shanks said:

I had the same issue with my G2 with the new version of the cable after a month of use, HP sent out another one and I had the same problem. I found the issue for me was that the WMR setting for putting the display to sleep was to 5 mins, not sure if an update change this setting but once I change that to never it stopped shutting down the display while using it, both cables work fine. 

 

Well I will be the son of a drunken sailor!

That was it on my end! Thank you so very much! Except in my case under sleep mine was set by default to " Let Windows Decide". I changed that setting to "Never" and just tested in a long session, no more headset blackouts! And here I have the new improved cable arriving later today - oh well won't hurt to have it - but there was nothing wrong with my headset or cable! And here I could have been flying all day yesterday augh! 

I can only imagine how many new Reverb users this default setting might affect and lead them to believe something is wrong with theirs as well.

Edited November 12, 2021 by dburne

[dburne]

Received the new Revision 2 of the Link cable for my Reverb G2. Definitely more robust, the Link box is about 1/3rd larger than the original and has a power button on it which is nice, no more needing to unplug it. Working great for me - of course that ended up not being my issue as it turned out but glad I got it anyways. At least I know I have an even more solid connection now.