G4LL1F4NT3 Posted December 27, 2024 Posted December 27, 2024 Hello everyone, I want to share my bad experience with VIRPIL so you don’t have to go through the same thing. I placed an order over a month ago, and from the start, everything was a disaster. They didn’t have the item in stock despite the website saying otherwise, they didn’t ship the product, and worst of all, they didn’t refund my money. I tried resolving the issue directly with them, but it was useless. The only way to get them to take action was by opening a dispute through PayPal. And what did they do? They blamed me for the dispute and demanded I close it in order to issue a refund. This, aside from being unprofessional, goes against PayPal’s policies and would have left me unprotected if they didn’t follow through. I don’t want anyone else to deal with this situation, especially if you’re looking for peripherals for something as important as a gift or a personal project. There are plenty of other more serious and reliable brands than VIRPIL. I hope this warning helps you avoid the bad experience I went through.
Nightdare Posted December 28, 2024 Posted December 28, 2024 Who are you, and why should we take your opinion seriously when it seems all you did was register here to make Virpil look bad For your 1 warning and more specifically, your 1 post, there are 100's of positive dealings with Virpil 10 Intel I5 13600k / AsRock Z790 Steel Legend / MSI 4080s 16G Gaming X Slim / Kingston Fury DDR5 5600 64Gb / Adata 960 Max / HP Reverb G2 v2 Virpil MT50 Mongoost T50 Throttle, T50cm Base & Grip, VFX Grip, ACE Interceptor Rudder Pedals w. damper / WinWing Orion2 18, 18 UFC & HUD, PTO2, 2x MFD1 / Logitech Flight Panel / VKB SEM V / 2x DIY Button Box
Panzerlang Posted December 28, 2024 Posted December 28, 2024 They don't do themselves any favours with not showing stock. It's either "Pre-Order" or "Back-Order" and "Back-Order" sees your stuff either immediately shipped or goes into limbo while new stock is on the way. They don't send any emails to tell you which is which or when the limbo stuff is due, so unless you email them to ask (before or after you make an order) you're left hanging. I've bought close to 2000 Euros worth of gear from them over the last couple of years so I've not had any aggro getting refunds in a timely manner (cancelled a Flanker grip and a heli base & grip). Possibly they had ordered a restock to cover your order and got miffed when you cancelled it. They need to clearly show what's in stock and ready to go of course, that whole "Back-Order" thing is a PITA. 1
Marshallman Posted December 28, 2024 Posted December 28, 2024 I emailed them and got this reply yesterday Currently, the Rotor Plus Base is on the back-order with the estimated lead time being about 4–7 weeks. I'm presuming overseas manufacturing, maybe with the MozaAB9 too .... Regards 3XS AMD RyzenTM 7 9800X3D, AM5, Zen 5, 8 Core, 16 Thread, 4.7GHz, 5.2GHz Turbo, ASUS PRIME X870-P WiFi AM5 DDR5 PCIe 5.0 ATX Motherboard,Nvidia Geoforce RTX4090,Corsair Vengeance Grey 64GB 6000MHz AMD EXPO DDR5 Memory Kit,Windows 10 Pro Reverb G2V2
Mr_sukebe Posted December 28, 2024 Posted December 28, 2024 I’ve owned Virpil gear for around 7 years now and have a number of their items. I’ve found their customer support to be excellent. 6 7800x3d, 5080, 64GB, PCIE5 SSD - Oculus Pro - Moza (AB9), Virpil (Alpha, CM3, CM1 and CM2), WW (TOP and CP), TM (MFDs, Pendular Rudder), Tek Creations (F18 panel), Total Controls (Apache MFD), Jetseat
Gadreel Posted December 28, 2024 Posted December 28, 2024 I´m a Virpil customer since 2021. I have ordered base, throttle, ruder pedals, deskmounts etc. Preordered the FLNKR Grip as well. I am very happy with the quality ande performance of every product I bought. I have to admit that I was annoyed of the time my backorder took until it wa shipped, because waiting for new toys is always hard. But I knew from reserch how long the backorder times were when I ordered. The delay of the FLNKR grip is unfortunate as well but I´m sure the product will be great so it´s worth the wait. I don´t have exprience with customer support because I never complained. 1
GameOver Posted January 2 Posted January 2 I've owned Virpil gear for few years and never had any issue with them. I've placed few orders (EU shop and UK shop) over the last few years and never experienced false stock info. I've used their customer service as I had issue with my control panel where my toggle switches stopped working. And I have to say contact and support was very fast and helpful. I had to replace the board. I was asked if I can do it myself with their help/instruction or if I want to send the control panel to them for fix. I decided to fix it my self with their instructions. New board shipped fast and I received clear instructions so the process of replacing was quit easy. So I'm happy customer and user of Virpil gear. 2
Shortcut Posted January 3 Posted January 3 I ordered the MongoosT-50 Flightstick Base and paid for it on the Thanksgiving sale and is on back order, and couple of weeks later I decided to go with Moza AB9 FFB Base. I sent a email to Virpil to canceled my order and I told them why they canceled my order and issued a refund right away, great and friendly service. I now have the Constellation ALPHA Prime Grip on order for the AB9. The ALPHA Prime is on back order and they are very up front with the estimated shipping delay. I can wait for a great product as I have my TM Warthog grip to use for now. 13700K, MSI Z690 D4 Edge wifi, Swiftech H360X3 Cooling with Corsair Water Block, Gigabyte 4090 OC, 64gb Trident Z 3600 CL16, Evga 850W G2 power supply, Moza AB9, Virpil Apha Prime on order, Winwing Orion 2 Viper, TM Warthog, MFG Crosswinds With Damper, TrackIR 5, HP Reverb 2, Pimax Crystal
zcaa0g Posted January 3 Posted January 3 OP sounds a bit questionable. Thanks, but I will continue to buy Virpil products. 1
zcaa0g Posted January 3 Posted January 3 On 12/27/2024 at 4:45 AM, G4LL1F4NT3 said: Hello everyone, I want to share my bad experience with VIRPIL so you don’t have to go through the same thing. I placed an order over a month ago, and from the start, everything was a disaster. They didn’t have the item in stock despite the website saying otherwise, they didn’t ship the product, and worst of all, they didn’t refund my money. I tried resolving the issue directly with them, but it was useless. The only way to get them to take action was by opening a dispute through PayPal. And what did they do? They blamed me for the dispute and demanded I close it in order to issue a refund. This, aside from being unprofessional, goes against PayPal’s policies and would have left me unprotected if they didn’t follow through. I don’t want anyone else to deal with this situation, especially if you’re looking for peripherals for something as important as a gift or a personal project. There are plenty of other more serious and reliable brands than VIRPIL. I hope this warning helps you avoid the bad experience I went through. What was the order number?
zcaa0g Posted January 4 Posted January 4 20 hours ago, zcaa0g said: What was the order number? Hm, somebody doesn't have the order number.
ED Team BIGNEWY Posted January 4 ED Team Posted January 4 VIRPIL Customer here, never had a problem. 7 Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, PIMAX Crystal
Tom Kazansky Posted January 4 Posted January 4 34 minutes ago, BIGNEWY said: VIRPIL Customer here, never had a problem. +1 1
Aapje Posted January 4 Posted January 4 1 hour ago, zcaa0g said: Hm, somebody doesn't have the order number. The guy made one post and hasn't been on since the 27th. We may not see him back. 3
zcaa0g Posted January 4 Posted January 4 1 hour ago, Aapje said: The guy made one post and hasn't been on since the 27th. We may not see him back. Total troll post it appears. If I was a mod, I would delete the thread. 2
razer668 Posted January 5 Posted January 5 Virpil hardware and software is good. Perfect product and good support. No problem on my side! Order received shortly october 2024. Collective grip with axis and AH64 stick+mounting equipment. 1
Aapje Posted January 5 Posted January 5 16 hours ago, zcaa0g said: Total troll post it appears. If I was a mod, I would delete the thread. I've seen it before that people are angry at a company and join a forum (or multiple) just to leave a bad review. Doesn't make it a troll, but these drive-by reviews are often not that useful. 2
Nightdare Posted January 5 Posted January 5 6 hours ago, Aapje said: drive-by reviews Very aptly described 1 Intel I5 13600k / AsRock Z790 Steel Legend / MSI 4080s 16G Gaming X Slim / Kingston Fury DDR5 5600 64Gb / Adata 960 Max / HP Reverb G2 v2 Virpil MT50 Mongoost T50 Throttle, T50cm Base & Grip, VFX Grip, ACE Interceptor Rudder Pedals w. damper / WinWing Orion2 18, 18 UFC & HUD, PTO2, 2x MFD1 / Logitech Flight Panel / VKB SEM V / 2x DIY Button Box
Dangerzone Posted January 6 Posted January 6 (edited) 13 hours ago, Aapje said: I've seen it before that people are angry at a company and join a forum (or multiple) just to leave a bad review. Doesn't make it a troll, but these drive-by reviews are often not that useful. Especially if they never hang around to give an update on the situation - such as if it was resolved amicably in the end or not. Almost as handy as the "5 Star!! Fantastic product, great quality, real happy with it, even though I haven't had a chance to unpack it or use it yet" reviews I see left on various products too. I'm also very interested in the "plenty of other more serious and reputable brands", because I don't know of plenty in this sector at all - and if that has been exaggerated, then why would I trust the rest of the post. And +1 on the 'drive by review' quote - very appropriate. Edited January 6 by Dangerzone
latpboe Posted January 8 Posted January 8 My 2 cents ... I have several virpil controls and accessories. Quality is top notch and never had a problem with them, software and configuration options give me everything I need. But, they really need to improve their logistics and production schedule, there's lot of room for such improvements and commitment to fulfill delivery dates. Still, I think they are quite transparent in their communications and they don't claim to be on time if they are not. All in all I would take them before any other option generally. Once you get their stuff (although it will take possibly longer than you expected) you will repeat.
Panzerlang Posted January 8 Posted January 8 23 minutes ago, latpboe said: My 2 cents ... I have several virpil controls and accessories. Quality is top notch and never had a problem with them, software and configuration options give me everything I need. But, they really need to improve their logistics and production schedule, there's lot of room for such improvements and commitment to fulfill delivery dates. Still, I think they are quite transparent in their communications and they don't claim to be on time if they are not. All in all I would take them before any other option generally. Once you get their stuff (although it will take possibly longer than you expected) you will repeat. No arguments there, they're the only ones making stuff that wouldn't feel or look out of place in a real machine.
Nightdare Posted January 9 Posted January 9 17 hours ago, Panzerlang said: No arguments there, they're the only ones making stuff that wouldn't feel or look out of place in a real machine. Odd, since I consider their latter throttle offerings being more about esthetics than actual function compared to Real World applications 1 Intel I5 13600k / AsRock Z790 Steel Legend / MSI 4080s 16G Gaming X Slim / Kingston Fury DDR5 5600 64Gb / Adata 960 Max / HP Reverb G2 v2 Virpil MT50 Mongoost T50 Throttle, T50cm Base & Grip, VFX Grip, ACE Interceptor Rudder Pedals w. damper / WinWing Orion2 18, 18 UFC & HUD, PTO2, 2x MFD1 / Logitech Flight Panel / VKB SEM V / 2x DIY Button Box
Panzerlang Posted January 9 Posted January 9 6 minutes ago, Nightdare said: Odd, since I consider their latter throttle offerings being more about esthetics than actual function compared to Real World applications Yeah, I have to admit the latest throttle was underwhelming. Seems all they did was re-jig the previous one into something with more metal and pretty colours.
Foxmike Posted January 17 Posted January 17 I ordered the first time around Xmas and had the WarBRD grip on status backorder. Reading this thread I was unsure if it was ok to order from Virpil. My email about shipping process was answered immediately and all items arrived last week. I'm total happy with them but one single opinion defined as bad experience can produce negative feelings. So from my experience this thread could be closed and I want to thank all other members reporting their good experiences as well, because I felt much better after reading it.
Aapje Posted January 17 Posted January 17 3 hours ago, Foxmike said: Reading this thread I was unsure if it was ok to order from Virpil. I would suggest that you may want to be a bit more skeptical, because if a single bad experience, that is not corroborated by others, leads you to question a company, then you effectively become a leaf in the wind. Every company will have some people upset with them, and at least in part because some customers are quite unreasonable. And no company will ever be perfect either. So if you let your opinion be shaped merely by the 'luck' of running into a single negative or positive review, then that won't have much to do with how well the company actually does. For that you need to look at the bigger picture. Quote So from my experience this thread could be closed I disagree that forums should censor comments to create either an overly positive or overly negative view of a company. 2
Recommended Posts