Hello,
 
	I applied for a refund through the ticket system, which is my understanding as to how we are supposed to apply. 
 
	I got a message back from one of your staff saying, yes, they could provide one but I would need to confirm again I wanted one. 
 
	But then the ticket was locked so I could not confirm. 
 
	A few observations. 
 
	I believe ED needs a very clear process for applying for refunds. Currently it appears opaque.  I would hope this is not by design. 
 
	I also think it is bad faith to ask again for me to confirm what i have very clearly asked for only to lock the ticket. 
 
	Can you please rectify this situation. 
 
	Thank you.