You should not be personally offended by any comments here.
You are a representative of Eagle Dynamics, not a private citizen on this forum, and as such your "personal" views should never come into play. Customers are frustrated and they have every right to be; they did not create the issues or delays; over zealous planning did. The carrier was suppose to release the 1st quarter, then April 15, and that's fine, but listen to your customers and let them vent.
You should never show any "personal" regard or disregard for anyone posting here. That's a quick way to lose the company you represent customers. Hopefully, Raytheon continues to be part of the DCS community, which is not large.