Introducing the VPC MongoosT-50

[speedbird5]

Wow! So 6+ weeks of additional time after it shipped?! That's crazy! Thank God everyone seems to be very happy with the products once they receive them.

 

No, he is saying six+ weeks after it cleared customs in Minsk.

 

It would have spent 5 days sitting in customs in Minsk !!

 

So add another 5 days to the 6+ weeks - almost 7 weeks after it shipped.

 

And shipping takes 14 working days (about 20 calendar days) !

 

So almost 67 days = 9.5 weeks after ordering !

Edited April 3, 2018 by speedbird5

[Weedwacker]

I think you guys should relax, there’s no middleman warehouse here like amazon with its slave army.

 

Btw completely worth the wait.

 

Wish the throttle was out though

[speedbird5]

I think you guys should relax, there’s no middleman warehouse here like amazon with its slave army.

 

Btw completely worth the wait.

 

Wish the throttle was out though

 

Weedwacker...

 

What date did you order it?

 

What date did you receive it ?

[Gman109]

I ordered mine March 1, it shipped on the 23rd, and that included a 2 day long weekend in Belarus. I placed the order later in the evening my time too IRRC, so technically it'd be March 2nd to be fair. So, 20 days total, and only 14 total "working" days. This is roughly half of what they say to expect, 10 to 14 on their end, and then 5 to 14 on the shippers end.

 

Last thing I can see in the tracking info is it left customs in Minsk on the 28th.

 

The order I placed before Xmas took about 3 weeks total from placing the order to receiving the package in my box.

 

I have no complaints in this department, however I hope once Virpil gets into their new building and starts streamlining operations, they explore other options for shipping - if there is any. The cost we're paying for EMS, I do wonder if FedEx or even ...UPS (boooooo!) wouldn't be a less expensive option, which would also give the customer MUCH better tracking capability.

Edited April 3, 2018 by Gman109

[speedbird5]

The order I placed before Xmas took about 3 weeks total from placing the order to receiving the package in my box.

 

I have no complaints in this department

 

 

Well, I have plenty of complaints in this department. For me, 35 days and still waiting and no clue where it is in the world.

 

They need to get rid of EMS. It's extremely expensive and crap tracking.

Edited April 3, 2018 by speedbird5

[Weedwacker]

Weedwacker...

 

What date did you order it?

 

What date did you receive it ?

 

I dont want to upset you but I ordered on Feb 26th and recieved it april 1st, i live in ny so i am near jfk a hour outside the city, the usps delievered after it cleared customs, customs is usually backed up, ur item is probably in country but not scanned yet

[Weedwacker]

Well, I have plenty of complaints in this department. For me, 35 days and still waiting and no clue where it is in the world.

 

They need to get rid of EMS. It's extremely expensive and crap tracking.

EMS is important, very important, you dont want corporations like UPS and Fedex running our stuff, they already over stuff the trucks as is, the mentality is the more shit they can deliever the more money they make, and paying for broken items doesn't matter to them plus they will fight you over that and then put you on a list where you need sig required if you ever do complain about a released package and you can never get off it unless you move (i mean you might be able too after non stop phone calls and good luck getting the right person to do that)

 

btw you would pay out the ass to have UPS or fedex deliever this, plus they all piggyback and use each others existing infrastructures, fedex/ups fleet of planes are pretty large

 

EMS is just your government post offices working together internationally, where as UPS/FEdex are like the Apple of the world, then their is Amazon trying to do their own thing but again they have to sleep with everyone to deliver

 

USPS is reportedly FedEx's largest customer now. Fedex owns the most planes where as UPS has the largest amount of Ground delievery services (in usa)

 

Of course this is all pertaining to packages and not letters.

 

Your local post office could even have UPS pick it up to complete the delivery, it all depends.

Edited April 3, 2018 by Weedwacker

[speedbird5]

EMS is important, very important, you dont want corporations like UPS and Fedex running our stuff, they already over stuff the trucks as is, the mentality is the more shit they can deliever the more money they make, and paying for broken items doesn't matter to them plus they will fight you over that and then put you on a list where you need sig required if you ever do complain about a released package and you can never get off it unless you move (i mean you might be able too after non stop phone calls and good luck getting the right person to do that)

 

btw you would pay out the ass to have UPS or fedex deliever this, plus they all piggyback and use each others existing infrastructures, fedex/ups fleet of planes are pretty large

 

EMS is just your government post offices working together internationally, where as UPS/FEdex are like the Apple of the world, then their is Amazon trying to do their own thing but again they have to sleep with everyone to deliver

 

USPS is reportedly FedEx's largest customer now. Fedex owns the most planes where as UPS has the largest amount of Ground delievery services (in usa)

 

Of course this is all pertaining to packages and not letters.

 

Your local post office could even have UPS pick it up to complete the delivery, it all depends.

 

 

OK point taken Weedwacker. Just frustrated at the lack of information, communication and the inordinate amount of time it's taking.

 

Glad you got yours in a reasonable time. I ordered mine on 27th Feb, the day after you did.

Edited April 4, 2018 by speedbird5

[hughlb]

EMS is important, very important, you dont want corporations like UPS and Fedex running our stuff, they already over stuff the trucks as is, the mentality is the more shit they can deliever the more money they make, and paying for broken items doesn't matter to them plus they will fight you over that and then put you on a list where you need sig required if you ever do complain about a released package and you can never get off it unless you move (i mean you might be able too after non stop phone calls and good luck getting the right person to do that)

 

btw you would pay out the ass to have UPS or fedex deliever this, plus they all piggyback and use each others existing infrastructures, fedex/ups fleet of planes are pretty large

 

EMS is just your government post offices working together internationally, where as UPS/FEdex are like the Apple of the world, then their is Amazon trying to do their own thing but again they have to sleep with everyone to deliver

 

USPS is reportedly FedEx's largest customer now. Fedex owns the most planes where as UPS has the largest amount of Ground delievery services (in usa)

 

Of course this is all pertaining to packages and not letters.

 

Your local post office could even have UPS pick it up to complete the delivery, it all depends.

 

For what it's worth, my T-50 got delayed in transit last year, and arrived more than 6 weeks later, rusty and damaged. I later had a replacement cam set sent out that was declared lost after more than 2 months. It took three months to receive the cams. All in all, from the time my order initially shipped, to the time I was using the stick, it was about 8 months (and an email chain totalling around 90 emails). I believe I had 4 shipments from EMS, one was on time, one was slightly delayed by a couple of weeks, one was lost, and one was heavily delayed by more than six weeks. Based on that, I couldn't recommend EMS as a service to Australia. I get a lot of items shipped here, because so much of it is sitting in warehouses in the US or China, but I've never had such a bad run. It must be incredibly frustrating for Virpil too. My biggest criticisms with EMS are the lack of checkpoint tracking updates - you get an update when it leaves the country of origin, and when it arrives in the destination country, but nothing in between. Also there is no way to directly contact EMS for support, you need to go through the shipper. Luckily, Virpil have great service, so they get onto it for you quickly, but that seperation isn't confidence inspiring, especially if you have a shipper with poor/slow client communication.

Edited April 4, 2018 by hughlb

[speedbird5]

For what it's worth, my T-50 got delayed in transit last year, and arrived more than 6 weeks later, rusty and damaged. I later had a replacement cam set sent out that was declared lost after more than 2 months. It took three months to receive the cams. All in all, from the time my order initially shipped, to the time I was using the stick, it was about 8 months (and an email chain totalling around 90 emails). I believe I had 4 shipments from EMS, one was on time, one was slightly delayed by a couple of weeks, one was lost, and one was heavily delayed by more than six weeks. Based on that, I couldn't recommend EMS as a service to Australia. I get a lot of items shipped here, because so much of it is sitting in warehouses in the US or China, but I've never had such a bad run. It must be incredibly frustrating for Virpil too. My biggest criticisms with EMS are the lack of checkpoint tracking updates - you get an update when it leaves the country of origin, and when it arrives in the destination country, but nothing in between. Also there is no way to directly contact EMS for support, you need to go through the shipper. Luckily, Virpil have great service, so they get onto it for you quickly, but that seperation isn't confidence inspiring, especially if you have a shipper with poor/slow client communication.

 

 

Wow ! Doesn't exactly fill me with confidence.

[Barefoot Bandit]

As a flip view, also being in Aus, it was approx 2 weeks to arrive once the T-50 was released (I had pre-ordered).

 

Also, I had one of the early batches with rough cams, I got my replacement cams in about 12 days.

 

EMS is hit and miss, I think. As an Aussie, International shipping is a way of life, an I must say, I still hate ordering stuff from the US when they DON’T offer reguler USPS mail service, as I find stuff from the US, via USPS, arrives in about 4 days, AND, they will post to my PO Box, so I don’t have to constantly drive to courier depots to pick stuff up (Who’s home between 9am-6pm anyway?).

 

But I digress, I got my goodies in good time.

 

Z...

[Cyph3r]

Hi speedbird5 - I'm sorry to hear that you're unhappy with EMS. We do advertise EMS as our primary courier before your order is placed.

 

As noted previously by others - EMS is simply a delivery network that connects each countries government courier services (as local operators), as such it is incredibly useful for worldwide shipping. As explained, the parcel is scanned in when it leaves the departure point (for us, Minsk) and the next update will be when it is scanned in at your countries import office and handed to your local EMS operator. The parcel is not unloaded at any stage just to scan in at any checkpoints - this is how the couriers operate and is unfortunately out of our control.

 

As with any delivery service, delays and mistakes can happen - but in these instances we're always here to help (as hughlb mentioned)! But for the vast majority of our customers, EMS (or rather, your country's EMS operator) deliver without any issues.

 

We're always looking to expand our fulfilment network - our official EU webstore is right around the corner using DPD, and we'll continue to work on better serving other areas including the US and Australia. :thumbup:

[Cyph3r]

► VIRPIL Controls Q2 2018 - Project Update

 

In our previous announcement, we revealed our new official VIRPIL Controls production factory - over the previous 2 weeks, we have completed the design for the internal factory layout and have started to purchase the equipment necessary for production including; CNC machines, workstations, shelving systems for warehouse storage, plastic injection molding machines and other tools and accessories.

 

We have also started the hiring and training of qualified experts to operate the VIRPIL Controls factory. The team is now about 80% completed.

 

The most important upcoming date in Q2 2018 is 30th April - the opening of the assembly and electronics installation facilities.

 

Despite devoting a large portion of our effort and time opening the factory, we have not forgotten about the release of our upcoming products:

• VPC MongoosT-50 Throttle
  
• VPC Constellation Delta Grip
  
• VPC WarBRD Grip and Base
  

 

The assembly of these devices will be implemented in our new factory.

 

The next date of interest is the 20th May - the long awaited release of these new VPC devices!

 

Finally - as previously announced, we have been working on opening our official VIRPIL Controls EU webstore.

 

All orders placed with our EU webstore will be dispatched from Lithuania, with VAT and customs already included. DPD will handle the shipment of all orders, and we expect the overall service will be cheaper and faster for our EU customers.

 

Payment will also be possible via PayPal and all standard online payment cards via a secure Payment gateway.

 

We also expect to open up our distribution network to include Amazon US in the Summer of 2018 to better serve US VIRPILs!

 

The VIRPIL Controls EU webstore is scheduled to open on 16th April and will also coincide with the opening of pre-orders for the VPC MongoosT-50 Throttle, VPC Constellation Delta Grip and VPC WarBRD Grip and Base.

 

All pre-orders will receive a discount of 10%, with existing VPC MongoosT-50 owners receiving an upgraded discount of 15%. Of course, all members of the VPC Founder’s Club will retain their 5% lifetime discount - please contact us with your existing VPCFC account details to transfer them to the new VIRPIL Controls EU webstore.

 

We have more exciting news to follow in Q2 2018 - stay tuned for future announcements!

 

Thanks,

VIRPIL Controls Team

[sze5003]

► VIRPIL Controls Q2 2018 - Project Update

 

In our previous announcement, we revealed our new official VIRPIL Controls production factory - over the previous 2 weeks, we have completed the design for the internal factory layout and have started to purchase the equipment necessary for production including; CNC machines, workstations, shelving systems for warehouse storage, plastic injection molding machines and other tools and accessories.

 

We have also started the hiring and training of qualified experts to operate the VIRPIL Controls factory. The team is now about 80% completed.

 

The most important upcoming date in Q2 2018 is 30th April - the opening of the assembly and electronics installation facilities.

 

Despite devoting a large portion of our effort and time opening the factory, we have not forgotten about the release of our upcoming products:

• VPC MongoosT-50 Throttle
  
• VPC Constellation Delta Grip
  
• VPC WarBRD Grip and Base
  

 

The assembly of these devices will be implemented in our new factory.

 

The next date of interest is the 20th May - the long awaited release of these new VPC devices!

 

Finally - as previously announced, we have been working on opening our official VIRPIL Controls EU webstore.

 

All orders placed with our EU webstore will be dispatched from Lithuania, with VAT and customs already included. DPD will handle the shipment of all orders, and we expect the overall service will be cheaper and faster for our EU customers.

 

Payment will also be possible via PayPal and all standard online payment cards via a secure Payment gateway.

 

We also expect to open up our distribution network to include Amazon US in the Summer of 2018 to better serve US VIRPILs!

 

The VIRPIL Controls EU webstore is scheduled to open on 16th April and will also coincide with the opening of pre-orders for the VPC MongoosT-50 Throttle, VPC Constellation Delta Grip and VPC WarBRD Grip and Base.

 

All pre-orders will receive a discount of 10%, with existing VPC MongoosT-50 owners receiving an upgraded discount of 15%. Of course, all members of the VPC Founder’s Club will retain their 5% lifetime discount - please contact us with your existing VPCFC account details to transfer them to the new VIRPIL Controls EU webstore.

 

We have more exciting news to follow in Q2 2018 - stay tuned for future announcements!

 

Thanks,

VIRPIL Controls Team

 

 

 

Awesome news, thanks for the update!

 

Question regarding the April 16th pre orders..will US customers also be able to preorder? I want to make sure I can get a warBRD and t50 grip. Or is this only available for EU customers?

[Cyph3r]

Awesome news, thanks for the update!

 

Question regarding the April 16th pre orders..will US customers also be able to preorder? I want to make sure I can get a warBRD and t50 grip. Or is this only available for EU customers?

 

The pre-order will be open on both our existing VIRPIL.by and new VIRPIL EU webstores :thumbup:

[Barefoot Bandit]

Great news, I was hoping you would hold off production until you could build and assemble the components yourselves, I think it's worth the wait. Good luck with the new factory guys!

 

Z...

[ram0506]

All pre-orders will receive a discount of 10%, with existing VPC MongoosT-50 owners receiving an upgraded discount of 15%. Of course, all members of the VPC Founder’s Club will retain their 5% lifetime discount - please contact us with your existing VPCFC account details to transfer them to the new VIRPIL Controls EU webstore.

 

I have some questions regarding this part of the announcement.

 

Is the 15% upgraded discount valid, if I own only the T-50 base, or is there a need to have also one of the sticks?

 

When I ordered the T-50 base, dust cover and desk mount I didn`t receive a 5% discount for members of the VPC Founder`s Club, although my profile on the Virpil forums shows, that I am a member. How can I be sure the next time I order from Virpil that my membership will be recognized?

And how do I contact Virpil for the transfer of the VPCFC to the EU webstore, if I don`t have any member number? Just my profile shows the membership.

 

Thanks!;)

[Ssnake51]

Good to hear that Paypal is going to be a payment option now. Took me about half a dozen tries on my last order to get my credit card payment to go through.

[Haukka81]

There seems to be lots of axis sensors failures , least in Virpil support Pages.

 

Just improve quality control before open new shop.

 

 

Sent from my iPhone using Tapatalk

[mr_mojo97]

Just recieved my full extension set, table mount and TM warthog base and I must say, I'm very impressed. Mostly anyways.

 

Packaging was also excellent, well wrapped in bubblewrap.

 

Extensions - each are nicely powder coated and the threads are nice and smooth, no jaggies, the cables seem good quality too.

 

Very quick delivery - 6 days including a weekend from Minsk to the UK - and no import charges! Happy days.

 

Table mount - Solid, nice powder coating again - although there is a small ding on the front of the left stanchion with some powder coating missing - I guess I'll have to paint over it.

 

TM warthog base - fits perfectly.

 

Maybe Virpil could think about welding the nuts onto the insides of the respective pieces so you don't have to arse about with a spanner.

 

Simple and easy to set up. I did have to modify my desk to make it fit and be the same height as my last 'effort'

[dburne]

Well my flip down trigger just broke. I had just saw where some else's did as well. Now mine has done the same

Not good, I was always quite gentle with this thing.

Perhaps they did not do any longevity testing with these.

 

Not very happy...

 

Edit: Have emailed support, will see what they have to say.

Edited April 10, 2018 by dburne

[Cyph3r]

Great news, I was hoping you would hold off production until you could build and assemble the components yourselves, I think it's worth the wait. Good luck with the new factory guys!

 

Z...

 

Thank you!

 

 

There seems to be lots of axis sensors failures , least in Virpil support Pages.

 

Just improve quality control before open new shop.

 

 

Sent from my iPhone using Tapatalk

 

These reports only count for a very small number of VPC users - we have of course issued brand new sensors to all these customers!

 

 

Just recieved my full extension set, table mount and TM warthog base and I must say, I'm very impressed. Mostly anyways.

 

Packaging was also excellent, well wrapped in bubblewrap.

 

Extensions - each are nicely powder coated and the threads are nice and smooth, no jaggies, the cables seem good quality too.

 

Very quick delivery - 6 days including a weekend from Minsk to the UK - and no import charges! Happy days.

 

Table mount - Solid, nice powder coating again - although there is a small ding on the front of the left stanchion with some powder coating missing - I guess I'll have to paint over it.

 

TM warthog base - fits perfectly.

 

Maybe Virpil could think about welding the nuts onto the insides of the respective pieces so you don't have to arse about with a spanner.

 

Simple and easy to set up. I did have to modify my desk to make it fit and be the same height as my last 'effort'

 

Glad to hear you've received your VPC order safe and sound! Happy flying :joystick:

 

 

Well my flip down trigger just broke. I had just saw where some else's did as well. Now mine has done the same

Not good, I was always quite gentle with this thing.

Perhaps they did not do any longevity testing with these.

 

Not very happy...

 

Very sorry to hear that dburne - of course, please contact support@virpil.com and we'll sort it out. Don't worry! :thumbup:

[dburne]

Very sorry to hear that dburne - of course, please contact support@virpil.com and we'll sort it out. Don't worry! :thumbup:

 

Yes I sent an email to support about the same time as your post yesterday...

[ram0506]

@Cyph3r,

any ideas about my questions?

Thanks!

 

I have some questions regarding this part of the announcement.

 

Is the 15% upgraded discount valid, if I own only the T-50 base, or is there a need to have also one of the sticks?

 

When I ordered the T-50 base, dust cover and desk mount I didn`t receive a 5% discount for members of the VPC Founder`s Club, although my profile on the Virpil forums shows, that I am a member. How can I be sure the next time I order from Virpil that my membership will be recognized?

And how do I contact Virpil for the transfer of the VPCFC to the EU webstore, if I don`t have any member number? Just my profile shows the membership.

 

Thanks!;)

[Cyph3r]

Yes I sent an email to support about the same time as your post yesterday...

 

I replied yesterday - did you not receive it? :(

 

@Cyph3r,

any ideas about my questions?

Thanks!

 

The upgraded 15% pre-order discount is if you own any VPC MT-50 products, that is, the base, grip or whole flightstick. :thumbup:

 

Regarding your user account, we're still working on the easiest way, but if you're a VPC-FC member, it'll be sorted - don't worry!