Pre-Ordered the F14 but have an issue

[Cthulhus]

Hello,

 

I just ordered the F14 A/B on the Heatblur's website and after all is completed, I got the email with binding to my account instruction but that doesn't work :(

 

Here the information I got :

 

Thanks for ordering from us. This email confirms your order of the following items:

Pre-Order DCS: F-14A/B by Heatblur Simulations x 1

 

Your Order ID is [redacted] and your payment has now cleared. A receipt has been emailed to you separately.

 

You can access your digital product key from [redacted] This link may be used up to 3 times before it expires. In order to use some of the products in this order you will require the following license keys:

 

Pre-Order DCS: F-14A/B by Heatblur Simulations: [redacted]

 

In order to redeem your key and download the AJS37 Viggen, please follow the following steps:

 

Log in to your account on www.digitalcombatsimulator.com. If you do not have an account, please register for one.

 

 

Once you have logged in, enter your key into the "Check License Key" window, and then bind the key to your account.

 

But the issue is that when I enter the key to the DCS's Check License Key page, I have an error ! (Entered serial number was not found.)

 

And I can read "AJS37 Viggen" ! (I already have it) and I what to buy twice and it's maybe the issue.

 

So if someone who buy the F14 on the Heatblur's store could give me more information ?

 

Thanks

Edited October 7, 2018 by Cthulhus

[Cowboy10uk]

Sorry mate, have exactly the same issue and again the Viggin is mentioned on my order as well. Just gonna hang off binding it, until we get told issue is sorted

[Lt.Seahawk]

Yeah we all seem to have it.

[pitkun]

Same here

[Cthulhus]

Thanks,

 

I don't have a lot of money and buying something like that is stressful for me and it's not fun to have issue. On the video, they indicated : Pre Order now on heatblur.com so I was sure that the pre-order will be only on heatblur.com...

[Cthulhus]

Same here

 

 

And you can bind it on you DCS account ?

[Flashman1606688763]

Also got this little problem.

 

 

As well, since that link can only be used 3 times, how do we request a new link?

[panda nick]

Same here...　;)

[IceFire]

same

[Blairvoyach]

Same here and the DCS site said "unknown key". :unsure:

[Coxy_99]

Same and i used all 3 keys GG

[Lt.Seahawk]

LMAO how can you already waste all your three Keys instead of waiting for something official if it didnt worked on the first try. Youll be fine I guess, just wait until it works and contact them then.

Edited October 7, 2018 by Lt.Seahawk

[Paul1994]

The problem is the same for everyone .. I hope it will quickly correct ...

[Karon]

Isn't the serial written in the "download" email as well?

I have the same problem btw, ED's site says my serial doens't exist. I guess it will work when the module becomes available. I've sent an email just for confirmation, I will report the asnwer when I get it.

[Coxy_99]

LMAO how can you already waste all your three Keys instead of waiting for something official if it didnt worked on the first try. Youll be fine I guess, just wait until it works and contact them then.

 

I was expecting a download file somewhere on my pc or drop box maybe? Infact the dropbox gave me an error.

[Viper79]

Same here.

[boedha68]

It's not available yet, so DCS doesn't know your key. All that matters is bind the key to your account in your profile. When your profile says it's there. Then it is there, otherwise wait for solution of ED. Fingers crossed! :thumbup:

[Coxy_99]

Im sure most assumed you got the key right away as you do with any pre purchase.

[Viper79]

LMAO how can you already waste all your three Keys instead of waiting for something official if it didnt worked on the first try. Youll be fine I guess, just wait until it works and contact them then.

 

I also wasted the activations, I know I'm a moron

[Coxy_99]

I also wasted the activations, I know I'm a moron

 

Its not our fault we was excited, And for me never purchased for a 3rd party store before it happens :thumbup:

[fredm2002]

I am sure that Nicholas and Heatblur will make it right for everyone. They are very customer friendly, I have found. Fredm2002

[pitkun]

what it mean as a pre-prder we can access it earlier? or what?

[Uther]

what it mean as a pre-prder we can access it earlier? or what?

 

Pay now, play later.And get a discount on full price.

[yngvef]

what it mean as a pre-prder we can access it earlier? or what?

 

You get access at the same time as everybody else, but it is 10 dollars cheaper if you preorder. And the T-shirt and such offers are probably just a preorder deal, if that is something that interests you.

 

So, if you are in doubt, just wait a bit. Just be aware that the price will go a little bit up after release.

[Rudel_chw]

I'm starting to regret not having pre-purchased on ED's Store ... now I wouldnt be having the same issues as you do :(