HP G2 pushing out updated cables

[Burt]

I just got off the phone with HP VR support and wanted to let y’all know that he said that they are wanting to send updated G2 cables out to customers especially AMD users. The new cable and power brick has a switch on it now. Guy was real friendly and very helpful. I am not 100% sure but the new part # from what I gathered is 

M52188-001

 

If this has already been addressed here sorry. 
 

I called this support # 1-281-377-1382

 

i told them I was having issue with audio and troubleshooted that the cable was at fault where the pigtail goes in the little power brick.

Edited August 3, 2021 by Burt

[Marco Schaap]

That's great, thanks, I'm still having intermittent 7-14 or 1-4 errors when trying to use my G2 sometimes. Mostly a disconnect / reconnect and sometimes a reboot helps, but a new cable / powerbrick which eliminates this would be very nice. I'm going to try fetching one from HP support.

 

 

[Sr.]

https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-Errors-7-14-4-1-or-audio-stutters-drop/td-p/8122856

[Sr.]

Got 1 on the way. The guy on the phone seemed really convinced that this wouldn't help MY issue considering my current MB (ASrock B550M). But I had the same issues with my previous board (MSI B450 Tomahawk). Both current on BIOS updates.

[Burt]

Yeah well mine was not really bad or having issues I just heard it from the grape vine about the update cables so I have around 4 months warranty left so might as well get it now. I hope I’m able to keep the original one for backup. Sr. I hope it works for ya.

[Sr.]

4 minutes ago, Burt said:

Yeah well mine was not really bad or having issues I just heard it from the grape vine about the update cables so I have around 4 months warranty left so might as well get it now. I hope I’m able to keep the original one for backup. Sr. I hope it works for ya.

 

I actually had the stock cable replaced just a couple months ago, and wasn't required to send to old one back. A working back up would be nice.

[unlikely_spider]

Any difference other than the power switch? I unplug mine when I'm done anyway. My first cable died and they just replaced it, though with the same old cable

[Burt]

57 minutes ago, unlikely_spider said:

Any difference other than the power switch? I unplug mine when I'm done anyway. My first cable died and they just replaced it, though with the same old cable

I don’t think so… I will eventually find out soon. Hoping for alittle bit a smoothness maybe. I would try to get the updated one if possible you may have tell a sweet lie tho. But honestly the guy told me tell forward this to anyone I know with a G2. So go for it ! It’s the updated version of the cable and powerbrick.

Edited August 3, 2021 by Burt

[Sr.]

1 hour ago, unlikely_spider said:

Any difference other than the power switch? I unplug mine when I'm done anyway. My first cable died and they just replaced it, though with the same old cable

Guy I was on the phone with made it sound like this is just the power switch.

 

Here is a pic of both

 

 

[unlikely_spider]

It would be nice if the cable was smoother. The existing cable sticks to everything 

[Burt]

So where’s the power switch ?

[streakeagle]

Is this a free warranty replacement? Or do I need to order it? I am using an AMD X570 board (Asus Dark Hero VIII), which would benefit from this new power supply cable. I should eliminate some of the glitches I am seeing and also permit me to use my native USB-C port, which presently does not work with the G2. So, whether it is free or not, I want to get this as soon as possible.

[Burt]

1 hour ago, streakeagle said:

Is this a free warranty replacement? Or do I need to order it? I am using an AMD X570 board (Asus Dark Hero VIII), which would benefit from this new power supply cable. I should eliminate some of the glitches I am seeing and also permit me to use my native USB-C port, which presently does not work with the G2. So, whether it is free or not, I want to get this as soon as possible.

It's a free upgrade. I just got a message and mine is shipped .... But it looks like they may want the original/defective cable assembly back according to the email. So I'll probably be paying for it because I want to keep it for a backup.

 

Important – Return procedure

HP, in most cases, requires the return of the good and/or defective parts associated with your CSR event. HP encourages you to return the part within three days of receipt.

Failure to return the part may result in the billing for the cost of the replacement part. 

 

Here the contact #  HP Technical Specialists are available 24/7 at 1-800-334-5144

 

Edited August 4, 2021 by Burt

[streakeagle]

Apparently, the warranty no longer applies to my headset, so I have to order it. $169.00 plus shipping. Not a cheap upgrade, but absolutely necessary for my AMD motherboard.

[C3PO]

Are those experiencing problems using a standalone PCI-e USB 3.X card and have upgraded their MoBo drivers?

Edited August 4, 2021 by C3PO

[Sr.]

WOW! that was fast. Like less than 24hours fast.

 

It is in fact a new power adapter AND HMD cable.

Edit: not sure why I thought the cable plugged to the power brick, like the Vive.

 

 

Edited August 4, 2021 by Sr.

[Sr.]

2 hours ago, Burt said:

It's a free upgrade. I just got a message and mine is shipped .... But it looks like they may want the original/defective cable assembly back according to the email. So I'll probably be paying for it because I want to keep it for a backup.

 

Important – Return procedure

HP, in most cases, requires the return of the good and/or defective parts associated with your CSR event. HP encourages you to return the part within three days of receipt.

Failure to return the part may result in the billing for the cost of the replacement part. 

 

Here the contact #  HP Technical Specialists are available 24/7 at 1-800-334-5144

 

 

My invoice doesn't mention anything about returning, only that they encourage "recycling."

[Tshark]

Just ordered my new cable under warranty with no questions asked.  The support tech stated cables are normally considered "consumables" and do not need to be returned.  The exception would be if you received your new cable along with a prepaid return label.  The "Return Procedure" is just a generic advisory.

 

This is the second time I have dealt with HP support and each time I have been very impressed with their high quality of customer service!

[Burt]

Cool deal I’m hoping that’s my case too…. Thanks !

3 hours ago, Sr. said:

WOW! that was fast. Like less than 24hours fast.

 

It is in fact a new power adapter AND HMD cable.

Edit: not sure why I thought the cable plugged to the power brick, like the Vive.

 

 

 

Awesome ! I’m getting excited now like when I first got the G2.

[Burt]

Just received mine ! Great Customer Service and Communication. Alittle over 24 hrs ship time not bad at all HP !  I really like to power button, I go 2D mode every once in awhile especially on the weekend mornings with a few cups of coffee and practicing. No return notice either so I now have a backup cable. Highly recommend if your within the warranty envelope as said above thats a pricey cable.  

[Wood]

Glad to hear you had good support because what II’ve seen was pure crap support on my end especially from the HP Canada. No one answering their phones and no one answering the Chats. But I will say the Caribbean support which the number above puts you through the was fantastic support and tied me right to 

North American support. 
Let me ask you. Did you have to send them a pic of the serial number on the iheadset and proof of purchase? 

Edited August 6, 2021 by Wood

[Dodge]

 

On 8/3/2021 at 8:24 PM, Sr. said:

https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-Errors-7-14-4-1-or-audio-stutters-drop/td-p/8122856

 

An official HP representative has posted something official via a reddit thread about the newer revision of cable. You can find it here

Full URL: 

 

Edited August 6, 2021 by Dodge

[Dodge]

5 hours ago, Wood said:

Glad to hear you had good support because what II’ve seen was pure crap support on my end especially from the HP Canada. No one answering their phones and no one answering the Chats. But I will say the Caribbean support which the number above puts you through the was fantastic support and tied me right to 

North American support. 
Let me ask you. Did you have to send them a pic of the serial number on the iheadset and proof of purchase? 

 

 

No, you will not have to send a photo. Just provide them with the device serial number (located on headset, left of the lens in my instance - it's a small sticker), as well as other information (name, address etc.). If it's in stock then you'll get it next day. The G2 is considered a business product so you get business level support (I believe next business day 'NBD') when/where stock allows.

[Burt]

10 hours ago, Wood said:

Glad to hear you had good support because what II’ve seen was pure crap support on my end especially from the HP Canada. No one answering their phones and no one answering the Chats. But I will say the Caribbean support which the number above puts you through the was fantastic support and tied me right to 

North American support. 
Let me ask you. Did you have to send them a pic of the serial number on the iheadset and proof of purchase? 

 

just serial number and I also had an HP account and register my G2 on day one. No pics sent.

Edited August 6, 2021 by Burt

[Sirbum]

i actully called in yesterday and ordered a new cable with out my Headset showing a warrenty because of some glitch i guess. Just bought my headset three days ago

and i guess when they first came out something happened and not all headset warrentys got entered.

 

anyways he ordered the new cable for me with no issues after a little back and forth about my MB.

and i recieved it today at 10AM. So the turn around was like 15 hours?