How do I refund the F15e?

[WaterBubble2000]

I want to refund the f15E, only it is not clear to me how i should open a support ticket. Cause the website sends me to a confusing page where i should choose a category. Refunds are not an option, could anyone help me?

[zildac]

I want to refund the f15E, only it is not clear to me how i should open a support ticket. Cause the website sends me to a confusing page where i should choose a category. Refunds are not an option, could anyone help me?

Send support an email. They'll likely provide the refund in miles. Took them a couple of weeks to process mine.

[Rudel_chw]

1 minute ago, BunyipBilly said:

Great they take money and refund in miles ,

 

many stores will refund with store credit, do you expected cash?

[zildac]

Also , in this day and age of buying online it is so easy to reverse any transaction,  come on it's 2024 guy's 

Don't shoot the messenger there was a discussion re miles versus cash refunds when the Razbam "event" first surfaced. I understand the frustration, but it is what it is.

[Mizzy]

3 hours ago, BunyipBilly said:

Great they take money and refund in miles , not a great outcome if something wrong.

ED are not refunding in 'miles', they are refunding  as a store credit to the same value as the module. If you read the opening post in the thread about this situation, you will learn what the situation is, rather than giving mis-information that only fuels more confusion. I hope this helps. 

A quick sidenote: If you bought the module through 'Steam', then there is no refund, it's only refundable if you bought the module through ED Store.

Edited September 29, 2024 by Mizzy

[zildac]

24 minutes ago, Mizzy said:

ED are not refunding in 'miles', they are refunding  as a store credit to the same value as the module. If you read the opening post in the thread about this situation, you will learn what the situation is, rather than giving mis-information that only fuels more confusion. I hope this helps. 

A quick sidenote: If you bought the module through 'Steam', then there is no refund, it's only refundable if you bought the module through ED Store.

 

Apologies, yes you are correct store credit not miles.

[Mizzy]

27 minutes ago, zildac said:

Apologies, yes you are correct store credit not miles.

Awh bless, It should be me apologising, my post was directed at someone else who appeared to me spreading mis-information, not just about 'miles' but his (assumption) understanding of consumer rights and end user agreements. Anyway, it's a horrible situation but I see you are not going to be dragged down the rabbit hole. Best wishes.

Mizzy

[zildac]

Awh bless, It should be me apologising, my post was directed at someone else who appeared to me spreading mis-information, not just about 'miles' but his (assumption) understanding of consumer rights and end user agreements. Anyway, it's a horrible situation but I see you are not going to be dragged down the rabbit hole. Best wishes.
Mizzy

Not a problem at all, and thank you for your humility, it's a rarity!

[toilet2000]

9 hours ago, Rudel_chw said:

 

many stores will refund with store credit, do you expected cash?

Yes, as per the definition of a "refund". For a product which does not match the description, stores generally (and often are legally required to) refund in the original purchase method.

[draconus]

8 hours ago, toilet2000 said:

For a product which does not match the description, stores generally (and often are legally required to) refund in the original purchase method.

Yeah, but it is matching the description:

https://www.digitalcombatsimulator.com/en/shop/modules/f-15e/

When buying you also agreed to the end user license:

https://www.digitalcombatsimulator.com/en/support/license/

and a specific part of it is reminded during the buying process:

Quote

5. RETURNS AND EXCHANGES

All charges incurred when purchasing download DCS products from the DCS Store cannot be refunded or exchanged in whole or in part, regardless of the payment method.

but ED decided to allow refunding EA F-15E anyway due to current situation.

 

19 hours ago, WaterBubble2000 said:

I want to refund the f15E, only it is not clear to me how i should open a support ticket. Cause the website sends me to a confusing page where i should choose a category. Refunds are not an option, could anyone help me?

 

[toilet2000]

6 hours ago, draconus said:

Yeah, but it is matching the description:

https://www.digitalcombatsimulator.com/en/shop/modules/f-15e/

When buying you also agreed to the end user license:

https://www.digitalcombatsimulator.com/en/support/license/

and a specific part of it is reminded during the buying process:

but ED decided to allow refunding EA F-15E anyway due to current situation.

 

 

From the description:

During Early Access:

• Additional interactive training missions covering the most important aircraft systems.
• Additional chapters for the DCS: F-15E flight manual
• A free story-driven campaign built by Baltic Dragon
• More Instant Action missions, Single Missions, and network missions.

 

As can be seen, the product does not match the product page description. Also, a product description is not only on its sales page, but everything that was shared by the vendor.

Finally, EULAs are never, ever above local consumer laws.

 

 

 

 

[TKhaos]

On 9/29/2024 at 5:26 PM, Rudel_chw said:

many stores will refund with store credit, do you expected cash?

With specific laws around the digital downloads they should think themselves lucky they got store credit. In the UK it comes under the Consumer Contracts Regulations.

On 9/29/2024 at 5:28 PM, BunyipBilly said:

If that what you pay with ,yes, that how it works everywhere else !

Not in the UK it doesn't and probably most of the EU and other places, the small print normally states that you waive the rights for refunds on digital downloads to stop fraud, otherwise anyone could download a product, get a crack for it then ask for their money back.

Maybe people should read End-User License Agreements which they agree to when making the purchase rather than just clicking boxes that say they agree

Quote

 

5. RETURNS AND EXCHANGES

All charges incurred when purchasing download DCS products from the DCS Store cannot be refunded or exchanged in whole or in part, regardless of the payment method.

I think ED were quite generous to offer a store refund when they didn't have too, I mean some people have been flying it since release then expected to get a full, cash refund for it

 

 

[Mizzy]

9 hours ago, draconus said:

When buying you also agreed to the end user license:

 

Correct, the 'description' of a product is not legally linked to the licence agreement, they are separate. This is where some people mis- understand product description and EULAs as to what they agreed to.

As far as the 3rd Party product 'descriptions' are concerned in DCS, ED is not responsible. 

An interesting article is here: https://www.theknowledgeacademy.com/blog/what-is-end-user-license-agreement/  EULAs are pretty much standard for software products because software Laws are also pretty much the same worldwide (based on US consumer Law) and not local to any one Country for obvious reasons. 

ED are not under any obligation to offer a refund of any kind for the F15E under their EULA but they have given a store credit and I think this is a generous move in such circumstances. Remember, the product description does not hold up very well (if at all) as a legal argument for a refund.

Mizzy

Edited September 30, 2024 by Mizzy

[draconus]

4 hours ago, toilet2000 said:

From the description:

During Early Access:

It's still EA product.

[mazex]

I have posted two tickets trying to get a refund for the F15E but just get ignored. And I have been a customer since Flanker 1.5 spending thousands of dollars on their products. It's interesting watching a company killing itself by not solving this embarrassing deadlock, that affects many of their loyal core customers. How much has ED lost on this major PR fiasco? Lets guess they have no one working with brand management, with KPIs measuring the perception of their brand by important customer groups. It must be scary reading. If they have it... I am pretty sure they don't.

[Sarge55]

You’re doing something wrong then. I got mine the next day.

[Dragon1-1]

On 9/29/2024 at 9:18 PM, Mizzy said:

A quick sidenote: If you bought the module through 'Steam', then there is no refund, it's only refundable if you bought the module through ED Store.

Not true. AFAIK people did manage to get it refunded through Steam. You just have to get through to a human, as opposed to the bot which handles normal refund requests.

Given that there's language on the product page which constitutes false advertising, it's a pretty good reason to grant a refund despite the usual rules around it.

Edited March 30 by Dragon1-1

[SOLIDKREATE]

All I know is that I am glad I did not hit Purchase. ED needs to really bolster their contracts in the future so this can't happen again where we get caught in the middle. 

[draconus]

5 hours ago, SOLIDKREATE said:

All I know is that I am glad I did not hit Purchase.

Why are you in the refund thread then?

I'm glad I purchased and never regretted. Just did my first 6 JDAMs 6 targets run in one pass

[SOLIDKREATE]

6 minutes ago, draconus said:

Why are you in the refund thread then?

I'm glad I purchased and never regretted. Just did my first 6 JDAMs 6 targets run in one pass

Because I'd probabaly be really pissed off right now. I just gt paid a few minutes ago and I wanted to buy the AV8 and the F15. RAZBAM "Hawked" out like a little child. 

[draconus]

37 minutes ago, SOLIDKREATE said:

Because I'd probabaly be really pissed off right now. I just gt paid a few minutes ago and I wanted to buy the AV8 and the F15. RAZBAM "Hawked" out like a little child. 

Nothing really changed for the modules since a year. They are still available on Steam though if you hurry up.

[pete_auau]

1 hour ago, draconus said:

Nothing really changed for the modules since a year. They are still available on Steam though if you hurry up.

its still showing in steam dont know for how long  though  maybe its  only  ed  store  they have pulled it

[draconus]

6 minutes ago, pete_auau said:

its still showing in steam dont know for how long  though  maybe its  only  ed  store  they have pulled it

No, ED requested Steam to pull it too but the action takes time so it can be any minute.

[PhantomHans]

I would gladly refund my Razbam modules for cash.  I still haven't flown the AV-8B module, and barely have any time in the 15E, and now they're both not only unsupported but not even sold anymore.

 

I feel it's safe to say Razbam has left DCS development. 

[Mr_sukebe]

Not supported?

I did think that NL had stated that ED would support going forward.

As for the Harrier, you’re missing out by not flying it.  It’s still one of my favourite modules.