Part of the problem is that you are technically complaining about somebody else's product. SSA is free, f4l0 makes no money off of it, with the exception of donations. And complaining the way you are is going to do nothing positive, in fact he could just say he isn't working on his program any more if he wanted to. It's fine asking for help to try and get it working, it's another to act like a jerk to try and get your problem resolved.
https://forums.eagle.ru/showthread.php?t=134704&page=214 is the thread where you would want to raise the concerns of your "$200 paperweight" as you put it.