Moza inconsistent information about supported grips

[trev5150]

 

Quote

 

Hello   ,

 

Thank you for your inquiry. At this time, we do not have plans to integrate the Thrustmaster Hornet stick into the cockpit. Should there be any updates in the future, they will be reflected on our cockpit platform.

 

We appreciate your interest and support. Please feel free to reach out if you have any further questions.

 

Sincerely,

 

service2@mozaracing.com

GMT+8 (BEIJING) MON-FRI

9:00-12:30

14:00-18:00

-------------------------------------------------------

Leading professional manufacturer of Simulator!

On Sat, 1 Mar at 1:46 PM , > wrote: 

If that’s true then what is this? It looks like grip options from Virpil and Winwing. 

 

 

 

From: MOZA Racing | Support <support@mozaracing.com>

Date: Thursday, February 27, 2025 at 8:36 PM
To: 
Subject: Re: Thrustmaster Hornet stick missing
 

Hello    ,

 

Thank you for your suggestion. We appreciate your interest in expanding the compatibility of our software. However, the MOZA app is specifically designed to support MOZA products and does not currently support grips or devices from other brands, such as Thrustmaster.

Thank you
 

 

Sincerely,

 

service2@mozaracing.com

GMT+8 (BEIJING) MON-FRI

9:00-12:30

14:00-18:00

Lied to me as if I wouldn't post this. I have regrets. Don't buy Moza.

[Hiob]

2 hours ago, trev5150 said:

 

Lied to me as if I wouldn't post this. I have regrets. Don't buy Moza.

You might wanna edit the title to make it clear what this is all about. At least correct the typo.

[MAXsenna]

2 hours ago, trev5150 said:

 

Lied to me as if I wouldn't post this. I have regrets. Don't buy Moza.

So, they don't support Thrustmaster grips at all? Hard pass from me then. 

BTW. Your text color is set to black, and almost impossible to read in Dark Mode. 

Cheers! 

Sent from my SM-A536B using Tapatalk

 

 

Edited March 7 by MAXsenna

[schmiefel]

That‘s quite interesting, because they committed themselves to connect to other brands using the same connector standard, but don‘t specify which are currently supported:

Quote

Compatible with leading flight simulation games and supporting third-party flight sticks, the AB9 Base is designed for versatility and reliability, making it perfect for enthusiasts and professional trainers.….

Open Ecosystem

The MOZA AB9 active force feedback base supports third-party flight sticks with compatible mounts, demonstrating MOZA's commitment to an open and inclusive ecosystem.

Source: https://mozaracing.com/product/moza-ab9-base/

[Biggus]

I don't entirely understand this thread.  I don't have any problems at all using the TM Hornet and Warthog on my AB9.

[MAXsenna]

I don't entirely understand this thread.  I don't have any problems at all using the TM Hornet and Warthog on my AB9.

Thank you!

Sent from my SM-A536B using Tapatalk

[Nightdare]

2 hours ago, schmiefel said:

That‘s quite interesting, because they committed themselves to connect to other brands using the same connector standard

 

Seems a case of uninformed customer service employee instead of company fraud

 

...but I guess that doesn't create half as interesting posts

[MAXsenna]

 
Seems a case of uninformed customer service employee instead of company fraud
 
...but I guess that doesn't create half as interesting posts

What would life be without a little honest disinformation!

Sent from my SM-A536B using Tapatalk

[schmiefel]

Maybe the question is if its just the fact that their app doesn‘t support other brands and the Thrustmaster grips are just electrical equal to the Moza ones and work without extra software support.

Would be interesting if the Virpil grips that have additional axis and mini joysticks mounted could be used with all their features without a proper software support as well?

[Shortcut]

My Thrustmaster Grip works great on my AB9 no issues at all. Have a Virpil on order.

[Thadiun Okona]

This thread is dumb op you should delete it

[Biggus]

You might or might not be aware of some of the shenanigans that Thrustmaster have played with their connector design.  That might be a factor in your confusion too.  Things like adding shapes to the casting to prevent them being used with other brands.

[trev5150]

MEANWHILE I’ve got an issue with my Virpil collective not wanting to stay connected and those guys are working the weekend to figure it out. Night and day difference in customer care and general GAFF. Virpil FTW. 

7 hours ago, Biggus said:

You might or might not be aware of some of the shenanigans that Thrustmaster have played with their connector design.  That might be a factor in your confusion too.  Things like adding shapes to the casting to prevent them being used with other brands.

What confusion? Moza stated that they are not going to put effort into ensuring that Thrustmaster grips are compatible and they’re not going to integrate them into the Moza application.

[zcaa0g]

The Thrustmaster grips are fully supported.  That is just an extremely ignorant support rep.

[Nightdare]

On 3/8/2025 at 7:19 PM, trev5150 said:

What confusion? Moza stated that they are not going to put effort into ensuring that Thrustmaster grips are compatible and they’re not going to integrate them into the Moza application.

Take a breath and count to 10

Perhaps read other's posts as well:

 

On 3/7/2025 at 4:17 PM, Shortcut said:

My Thrustmaster Grip works great on my AB9 no issues at all. Have a Virpil on order.

 

I know this doesn't support what Moza told you, but since the contrary evidence is a GOOD thing, you're really trying too hard to paint Moza as some kind of "Big Bad Corpo Entity"

 

Your kind of hyperbole really is what's wrong in today's social media

 

[trev5150]

5 hours ago, Nightdare said:

Take a breath and count to 10

Perhaps read other's posts as well:

 

 

I know this doesn't support what Moza told you, but since the contrary evidence is a GOOD thing, you're really trying too hard to paint Moza as some kind of "Big Bad Corpo Entity"

 

Your kind of hyperbole really is what's wrong in today's social media

 

What I posted had nothing to do with whether or not my Hornet grip functioned or not. Mine functions normally as well. Y'all assumpt-o-matic machines interpolated that as my intent when I did not give you cause to do so. Maybe YOU should read my post with an eye toward detail, because I deliberately did not write anything about TM grip actual function. There's no hyperbole at all.

I simply showed that someone in their company lied to me in an email. Whether that was a deliberate lie or a lie of ignorance or a lie of omission does not matter. I then showed the market (all of us here) that someone in Moza's first line customer service was willing to reply to me with the intent of getting me to go away. In my view, that's unacceptable. It shouldn't be acceptable to you, either. The fact that they were willing to do that is concerning, and I felt that the community should know that they should be on the lookout for this kind of behavior should they find themselves needing customer support.

The fact that you're here trying to steel-man their position for them by calling what I wrote hyperbole, and trying to make me look like I lack attention to detail or make me out to me some sort of raving lunatic makes me wonder what your motivation is.

Edited March 10 by trev5150

[The_Nephilim]

On 3/7/2025 at 1:47 AM, trev5150 said:

 

Lied to me as if I wouldn't post this. I have regrets. Don't buy Moza.

Well if they work that is a bonus not sure why you are so worried and said they lied they told you they do not support other grips. now the fact they work should just be a bonus I would try and calm down as it was not a lie they just told you they do not support other grips.. so if it does not work you can not goto them for support..

 

No foul here in my eyes.. but if you feel that way they send it back and be done with them..

[trev5150]

4 hours ago, The_Nephilim said:

Well if they work that is a bonus not sure why you are so worried and said they lied they told you they do not support other grips. now the fact they work should just be a bonus I would try and calm down as it was not a lie they just told you they do not support other grips.. so if it does not work you can not goto them for support..

 

No foul here in my eyes.. but if you feel that way they send it back and be done with them..

They said they don’t support other grips when they clearly do support other grips. That’s the lie. 
You’re joining in the “you should calm down” rhetorical tactic. You should stop trying to tell people they’re wrong and they’re crazy and unsettled for calling attention to malfeasance. 

[schmiefel]

Well, maybe its just an internal lack of information and communication or its just that their FFB base supports grips from other brands electrically and mechanically but there is no software support e.g. to program advanced features like axis to button events one could do with virpil stuff (not possible at all with TM grips to my knowledge).

When I cited their own product website information it is clear that they just made a general statement about a device independent solution, but didn't mention certain devices and their functionality. That may be a clear sign that it may just be a basic support for devices that are mechanically and electrically equal to their own stuff. And that's how I would read the supports statement.

So it would be interesting if Virpil grips are limited to the functionality similar to TM ones?

Edited March 10 by schmiefel
typo fixed

[BIGNEWY]

 I have edited the title to be less dramatic.  

[Minsky]

38 minutes ago, BIGNEWY said:

 I have edited the title to be less dramatic.  

Could've fixed the typo as well   (Moa > Moza)

[BIGNEWY]

53 minutes ago, Minsky said:

Could've fixed the typo as well   (Moa > Moza)

done  

[zcaa0g]

5 hours ago, trev5150 said:

They said they don’t support other grips when they clearly do support other grips. That’s the lie. 
You’re joining in the “you should calm down” rhetorical tactic. You should stop trying to tell people they’re wrong and they’re crazy and unsettled for calling attention to malfeasance. 

 

You should calm down.

[Thadiun Okona]

8 hours ago, trev5150 said:

They said they don’t support other grips when they clearly do support other grips. That’s the lie. 
You’re joining in the “you should calm down” rhetorical tactic. You should stop trying to tell people they’re wrong and they’re crazy and unsettled for calling attention to malfeasance. 

Yes, you should calm down.

It's possible for you to be given misinformation without a nefarious plot. Not everyone that works somewhere knows what's going on at their job or even cares enough to find out or might just be terrible at it. There are many possibilities aside from 'they lied/malfeasance', which frankly is a silly conclusion to even come to in this context

[trev5150]

1 hour ago, Thadiun Okona said:

Yes, you should calm down.

It's possible for you to be given misinformation without a nefarious plot. Not everyone that works somewhere knows what's going on at their job or even cares enough to find out or might just be terrible at it. There are many possibilities aside from 'they lied/malfeasance', which frankly is a silly conclusion to even come to in this context

I am perfectly calm. I've been shot at and missed and sh!t at and hit and I'm good in ways you can never understand. All I'm trying to do is give the flight sim community the chance to see what happened so they can be aware and not just blindly trust that they're being taken care of for their money. Unfortunately, the flight sim community also includes people like you. I love how all you sycophants come out of the woodwork to jump on the "calm down" bandwagon. Y'all are hilarious. May you get taken for as much money as possible by a deposed prince via email, Mr. Benefit of the Doubt.