Dual factor authentication for free trials?

[jib]

I'm trying to get a Viggen Trail but it says "To participate in Free Trials please enable two-factor authentication in your profile."  but I go to my profile and it is set to yes!. It's so frustrating.
null

[BIGNEWY]

17 minutes ago, jib said:

I'm trying to get a Viggen Trail but it says "To participate in Free Trials please enable two-factor authentication in your profile."  but I go to my profile and it is set to yes!. It's so frustrating.
null

please contact support directly so they can check 

https://www.digitalcombatsimulator.com/en/support/

thank you

[halufpv]

Same problem here. Trying to trial MI-24 before purchasing with the Halloween sale, it says I must enable 2FA even though I already have enabled it. Have tried logging in and out and even using a different browser. 

For the rest of you complaining about 2FA, I'm an IT professional and I'm cringing so hard. You really have no idea what you're talking about, it's insane to think DCS accounts can be worth hundreds of dollars and be password protected only with not even great password requirements. 2FA is exactly what you'd expect and it has 0 privacy implications. To the one guy suggesting SMS as a less invasive alternative, my god this is why IT people get depressed, I threw up inside. 

Edit: Temporary fix for those of you with the same bug, go to the product page, press F12 in chrome, go to console and paste this, press enter, then you can press the trial button.

t.OTP_ACTIVATED = true

This will not "hack" the 2FA system, as the next step is to actually provide a 2FA code which I image will fail if you haven't set it up, but it fixes the bug if you run into it

Edited October 31, 2023 by halufpv

[BIGNEWY]

Hi, it may be a cache problem, so worth try to refresh it. 

thank you

[halufpv]

10 hours ago, BIGNEWY said:

Hi, it may be a cache problem, so worth try to refresh it. 

thank you

As I said, refreshing, clear cache and refresh, log out and back in to no avail. 

[freehand]

Do I need an app on a phone ? for trials.

[BIGNEWY]

20 minutes ago, freehand said:

Do I need an app on a phone ? for trials.

there are other ways to do it as discussed in this thread, offline ways. 

But for example google authenticator is the easiest way on a phone. 

On 11/1/2023 at 2:11 AM, halufpv said:

As I said, refreshing, clear cache and refresh, log out and back in to no avail. 

please contact support directly 

 

https://www.digitalcombatsimulator.com/en/support/
or email support@digitalcombatsimulator.com

The guide below will help you provide the data needed.
https://www.digitalcombatsimulator.com/en/support/faq/support_ticket/

Thank you
Eagle Dynamics

[Beirut]

48 minutes ago, freehand said:

Do I need an app on a phone ? for trials.

 

WinAuth works off your PC and is pretty painless. Even I figured it out. 

[freehand]

I didn't bother I just bought the module the 101 great little plane.

[MAXsenna]

I didn't bother I just bought the module the 101 great little plane.

Wise move!

Sent from my SM-A536B using Tapatalk

[Mobius_11804]

And there was NO other Option except Google?!? Nice... All my Data in here are legit. But Google gets NOTHING personal from me!

[Insonia]

11 minutes ago, Mobius_11804 said:

And there was NO other Option except Google?!? Nice... All my Data in here are legit. But Google gets NOTHING personal from me!

the QR code and manual code are compatible with every program.

It's using the standard TOTP algorithm (RFC 6238). Compatible with any 2FA program that supports RFC 6238, which means almost every 2FA program does.

Google also use RFC 6238 by default, but you can choose not to use it.

 

[MAXsenna]

@BIGNEWY
Wouldn't it be easier to just alter the text, instead of this misplaced wining?

Sent from my SM-A536B using Tapatalk

[Mobius_11804]

vor 3 Stunden schrieb Insonia:

the QR code and manual code are compatible with every program.

It's using the standard TOTP algorithm (RFC 6238). Compatible with any 2FA program that supports RFC 6238, which means almost every 2FA program does.

Google also use RFC 6238 by default, but you can choose not to use it.

 

Many Thanks   got myself 2Fast an it works. Now I'm a happy Potato again

[mimi80]

On 09/09/2023 at 04:23, Beirut said:

Je n'ai jamais vu cette demande auparavant et j'ai fait de nombreux essais gratuits. Je viens de le voir pour la première fois il y a une heure.

 

Comme ci-dessous :

 

Pour participer aux essais gratuits, veuillez activer l'authentification à deux facteurs dans votre  profil

 

Pour protéger la sécurité de votre compte, veuillez configurer Google Authenticator. Scannez le code QR ci-dessous avec votre application Google Authenticator, puis saisissez votre code de vérification.

Téléchargez l'application mobile Google Authenticator

Choisissez la méthode préférée pour recevoir le code de vérification

Scanner le code QR

Pour scanner le code, amenez la caméra de votre téléphone mobile à l'écran et attendez que l'application ait scanné le code.

nul

Entrez le code manuellement

Si vous ne parvenez pas à scanner le code, saisissez-le manuellement. Vous devrez spécifier l'adresse du site Web, votre identifiant, la clé de vérification et sélectionner le type de clé.

Type :  basé sur le temps

Clé :  V7OD FJU6 RH2O RMWN FG33 2WG4 ZT4W OHLP

Entrez le code de confirmation

 

Une fois le code scanné avec succès ou saisi manuellement, votre téléphone mobile affichera ci-dessous le code que vous devrez saisir.

Bonjour tout le monde , j ai exactement le même soucis , et cela ne fonctionne pas du tout !!!!!!!!!!

[WOLF-FANG]

I'm so tired of all this, I just stop purchasing. It's like I'm at a dead end and there is a huge brick wall standing in front of me.

I'm tired!

[vonPaulus]

Free to Play Program
I'M DONE WITH DCS!
I wanted to "borrow" a Bf.109K-4, but they require "To participate in Free Trials please enable two-factor authentication in your profile." I don't want to bog down my phone with another Authenticator
And I'm not buying anything else for DCS!

 

[razo+r]

15 minutes ago, vonPaulus said:

Free to Play Program
I'M DONE WITH DCS!
I wanted to "borrow" a Bf.109K-4, but they require "To participate in Free Trials please enable two-factor authentication in your profile." I don't want to bog down my phone with another Authenticator
And I'm not buying anything else for DCS!

 

Another one? So you already have an authenticator? Have you at least tried setting up 2FA with the app you already have? 

[BIGNEWY]

36 minutes ago, vonPaulus said:

Free to Play Program
I'M DONE WITH DCS!
I wanted to "borrow" a Bf.109K-4, but they require "To participate in Free Trials please enable two-factor authentication in your profile." I don't want to bog down my phone with another Authenticator
And I'm not buying anything else for DCS!

 

Sorry to hear that. 

But as discussed in this thread you do not need to use google, you can use off line authentication also 

2FA is required for our free trials, we understand for some it is an inconvenience however due to abuse of our system by some people we have had to add the verification process. 

thank you

[Tom Kazansky]

6 hours ago, vonPaulus said:

Free to Play Program
I'M DONE WITH DCS!
I wanted to "borrow" a Bf.109K-4, but they require "To participate in Free Trials please enable two-factor authentication in your profile." I don't want to bog down my phone with another Authenticator
And I'm not buying anything else for DCS!

 

It makes me sad when people that are here since the days long before free trials were offered, turn their back on DCS just because free trials now need 2FA.

Couldn't those just pretend free trials aren't there and continue to enjoy DCS like they did before?

Edited December 31, 2023 by Tom Kazansky

[Temetre]

I find this requirement for 2FA for tirlas really disappointing, the Google Authenthicator comes with a ton of issues. From privacy issues, security concerns, to potentially getting locked out of an account (eg if the smartphone breaks).

Using GA will actually reduce my general level of security, not enhance it. In the meanwhile, I never ever had a problem with an account (connected to paid content) getting stolen, in my entire life.

 

This also follow a path of ED that just seems disrespectful for its customers and supporters. The lockout of steam/standalone being used at the same time, and now the forced 2FA is creating an ever less pleasant user experience with more restrictions and garbage forced onto me.

@BIGNEWY I hope ED is getting some feedback about how their treatment of costumers has been getting more obnoxious. Im willing to deal with the aggressive DRM and high pricing, because they make amazing stuff. But limiting access to this is getting more problematic.

Edited February 1, 2024 by Temetre

[razo+r]

29 minutes ago, Temetre said:

I find this requirement for 2FA for tirlas really disappointing, the Google Authenthicator comes with a ton of issues. From privacy issues, security concerns, to potentially getting locked out of an account (eg if the smartphone breaks).

Using GA will actually reduce my general level of security, not enhance it. In the meanwhile, I never ever had a problem with an account (connected to paid content) getting stolen, in my entire life.

 

This also follow a path of ED that just seems disrespectful for its customers and supporters. The lockout of steam/standalone being used at the same time, and now the forced 2FA is creating an ever less pleasant user experience with more restrictions and garbage forced onto me.

@BIGNEWY I hope ED is getting some feedback about how their treatment of costumers has been getting more obnoxious.

 

You can also use a different authenticator than Google Authenticator. 

Also, the reason why it was implemented was not because users had their data stolen. People were abusing the trial system, so ED implemented the 2FA requirement for trials. 

Edited February 1, 2024 by razo+r

[BIGNEWY]

19 minutes ago, Temetre said:

I find this requirement for 2FA for tirlas really disappointing, the Google Authenthicator comes with a ton of issues. From privacy issues, security concerns, to potentially getting locked out of an account (eg if the smartphone breaks).

Using GA will actually reduce my general level of security, not enhance it. In the meanwhile, I never ever had a problem with an account (connected to paid content) getting stolen, in my entire life.

 

This also follow a path of ED that just seems disrespectful for its customers and supporters. The lockout of steam/standalone being used at the same time, and now the forced 2FA is creating an ever less pleasant user experience with more restrictions and garbage forced onto me.

@BIGNEWY I hope ED is getting some feedback about how their treatment of costumers has been getting more obnoxious.

 

Thank you for the feedback and sorry to hear you are having a bad experience. 

Sadly 2FA is a required security step for the free trials due to some users abusing the system. It was disappointing for us to have to take this step but we also have to protect our business while still continuing to offer a way for people to try our products for free before they consider a purchase. 

The free trials are very popular and we have continued to see the use of them rise even with 2FA as a requirement. I hope you can also see the reason for it from our perspective, as it was not done out of disrespect as you say, but out of wanting to continue to allow users to try out DCS and its great modules, the alternative would have been to stop providing free trials.

best regards

bignewy 

[Hiob]

41 minutes ago, Temetre said:

In the meanwhile, I never ever had a problem with an account (connected to paid content) getting stolen, in my entire life.

Me neither, but that is irrelevant. Anecdotal evidence is no evidence at all. I also never won the lottery or got struck by lightning - and likely never will. Still people win the lottery and get struck by lightning frequently (on a larger scale).

[armageddon]

Quote

2FA is required for our free trials, we understand for some it is an inconvenience however due to abuse of our system by some people we have had to add the verification process. 

 How did they abuse it? Created multiple accounts?