VDV Posted May 12, 2020 Posted May 12, 2020 How can I refund that module? I'm just tired to all delays and waiting and I want my money back. That was the last DCS module for me. I have switched to another sim. Thanks.
Hippo Posted May 12, 2020 Posted May 12, 2020 You need to raise a support ticket at their main site: https://www.digitalcombatsimulator.com/en/support/ System spec: Intel i7 12700k @ stock, ASUS TUF Gaming GeForce RTX 3080 Ti 12GB GDDR6X, Gigabyte Z690 UD DDR4, Corsair Vengeance LPX 32GB (2 x 16GB) DDR4 3200MHz C16, Samsung 980 EVO 500 GB NVME M.2 SSD (system drive), WD Black SN 850X 2TB NVME M.2 SSD (games drive), Thermalright Assassin Spirit 120 Evo Cooler, Asus XG43UQ Monitor, Oculus Quest Pro, Thrustmaster Warthog HOTAS Prev System spec (leaving here because I often reference it in my posts): Intel i9 13900KF @ stock, Gigabyte GeForce RTX 4090 Gaming OC 24GB GDDR6X, Gigabyte Z690 UD DDR4, Corsair Vengeance RGB PRO SL 32GB (2 x 16GB) DDR4 3600MHz C18, Samsung 980 EVO 500 GB NVME M.2 SSD (system drive), Samsung 970 EVO 1 TB NVME M.2 SSD (games drive), Cooler Master ML360 Illusion CPU Cooler, Asus XG43UQ Monitor, Oculus Quest Pro, Thrustmaster Warthog HOTAS, MFG Crosswind Rudder Pedals
VDV Posted May 12, 2020 Author Posted May 12, 2020 You need to raise a support ticket at their main site: https://www.digitalcombatsimulator.com/en/support/ Thanks!
bart86pl Posted May 12, 2020 Posted May 12, 2020 Please let us know what the support answer to your SC refund request is - actually thinking of trying to get the product refunded myself. :pilotfly: [sIGPIC]http://forums.eagle.ru/signaturepics/sigpic73792_1.gif [/sIGPIC]
Mr_Burns Posted May 12, 2020 Posted May 12, 2020 Didnt you tick a box saying that due to the nature of this product a refund is not available?
Oscarn Posted May 12, 2020 Posted May 12, 2020 I really dont understand this, you knew the risks when you pre ordered it. Yes it was disappointing at first but we will get it soon enough and im sure it will be well worth the wait
Dunx Posted May 12, 2020 Posted May 12, 2020 The price drop since the pre-order discount is a bitter pill to swallow. I await the defence. ROG Z690 Hero ● i9-12900K 5.5GHz ● Giggy RTX 3090 OC ● 32GB 4800MHz ● Firecuda M.2s ● Reverb G2 ● Win11Pro //// A10CII ● AH64D ● AJS37 ● AV8BNA ● C101 ● CEII ● F16C ● F5EII ● F86F ● FA18C ● FC3 ● I16 ● KA50 ● M2000C ● MI8 ● P47D ● SA342 ● SPIT ● UH1H ● Y52
cptmrcalm Posted May 12, 2020 Posted May 12, 2020 This is useful to know. I always wondered if it was going to be worth it and i'm glad I didn't get it. The refund issue will be good to learn too. I like the steam system. 2 hours (which sometimes isn't quite enough to find out for sure) or 2 weeks I think it is. Wonder how the module works with that system. Surely ED has something similar though? 1 https://www.youtube.com/@cptmrcalm | https://www.instagram.com/cptmrcalm/ | https://twitter.com/cptmrcalm | https://www.tiktok.com/@cptmrcalm
Alex_123_Cool Posted May 12, 2020 Posted May 12, 2020 I really dont understand this, you knew the risks when you pre ordered it. Yes it was disappointing at first but we will get it soon enough and im sure it will be well worth the wait As long as it doesn't get delayed again :music_whistling::joystick:
VMFA117_Poko Posted May 12, 2020 Posted May 12, 2020 Hype train already ran off the track after yesterday micro-update...
Dunx Posted May 12, 2020 Posted May 12, 2020 What price drop? In my shop it's 24.99, which is exactly what I paid for preorder. Just curious, but why bail out now? It seems they are making good progress, there's even a new video. I don't think it will take much longer. Sorry, I should have added that I purchased on Steam. I paid just over $26 with pre-order discount + f/a-18c owner discount. The current price does not appear to take hornet ownership into account. I'm not bailing though, never said that, and certainly not for a few quid or a missed deadline. ROG Z690 Hero ● i9-12900K 5.5GHz ● Giggy RTX 3090 OC ● 32GB 4800MHz ● Firecuda M.2s ● Reverb G2 ● Win11Pro //// A10CII ● AH64D ● AJS37 ● AV8BNA ● C101 ● CEII ● F16C ● F5EII ● F86F ● FA18C ● FC3 ● I16 ● KA50 ● M2000C ● MI8 ● P47D ● SA342 ● SPIT ● UH1H ● Y52
drPhibes Posted May 12, 2020 Posted May 12, 2020 How can I refund that module? I'm just tired to all delays and waiting and I want my money back. That was the last DCS module for me. I have switched to another sim. Thanks. Just out of curiosity, what did you think this message meant when you ordered?
razo+r Posted May 12, 2020 Posted May 12, 2020 Just out of curiosity, what did you think this message meant when you ordered? There have been cases where people were able to refund it, despite this message.
Kang Posted May 12, 2020 Posted May 12, 2020 Usually this message relates to downloadable content that is actually available at the time of purchase, as in 'you cannot download this and then refund it'. I wouldn't know much about the legal side of things, but anecdotal evidence has it that talking to ED's support usually leads to some sort of solution.
Thump Posted May 12, 2020 Posted May 12, 2020 Just out of curiosity, what did you think this message meant when you ordered? Seeing that he isn't even able to download that product, it's very nature is irrelevant much like that statement and it's checkbox.
markturner1960 Posted May 12, 2020 Posted May 12, 2020 so you liked it enough to pre order, but not enough to put up with a few weeks delay? What other sim will offer such a detailed combination of jet and boat for naval ops? There isn't one mate.... That is called cutting off your nose to spite your face..... System specs: PC1 :Scan 3XS Ryzen 5900X, 64GB Corsair veng DDR4 3600, EVGA GTX 3090 Win 10, Quest Pro, Samsung Odyssey G9 Neo monitor.
westr Posted May 12, 2020 Posted May 12, 2020 You won’t find another sim with animated deck crew like this so for that reason I shall have to wait. I’ve invested to much into DCS Over the years including my hardware so I guess I have no choice. To be fair to them despite being disappointed they have met their targets from what I can remember for release times for their last few modules. RYZEN 7 3700X Running at 4.35 GHz NVIDIA GeForce GTX 1080Ti 32gb DDR4 RAM @3200 MHz Oculus CV1 NvME 970 EVO TM Warthog Stick & Throttle plus 11" extension. VKB T-Rudder MKIV
Airhunter Posted May 13, 2020 Posted May 13, 2020 Maybe, just maybe he'll rather wait for the *FREE* Heatblur carriers and see how ED's ships are supported after release to then decide if he wants the extra features that those offer. If the 18 and 16 are anything to judge EA and post-launch support then most of us are in for another wild ride. :pilotfly:
HamP Posted May 13, 2020 Posted May 13, 2020 On Steam you can absolutely refund it. ;-) Unfortunately it’s not that obvious, because SC preorder came (at least in my case) with free SU-33 module and despite not even touching the plane, Steam thinks I’ve already been playing SC module for more than 50hours since I’ve bought it, hehehe . If someone asked Steam support directly I suppose SC could be refunded, but I guess I’d have to prove I haven’t played SU-33... Oh well, let’s hope Supercarrier will blow everyone with it’s quality! (one can dream, right?)
EconomicSacks Posted July 1, 2022 Posted July 1, 2022 On 5/13/2020 at 6:52 AM, HamP said: Unfortunately it’s not that obvious, because SC preorder came (at least in my case) with free SU-33 module and despite not even touching the plane, Steam thinks I’ve already been playing SC module for more than 50hours since I’ve bought it, hehehe . If someone asked Steam support directly I suppose SC could be refunded, but I guess I’d have to prove I haven’t played SU-33... Oh well, let’s hope Supercarrier will blow everyone with it’s quality! (one can dream, right?) playing dcs counts torwards those hours
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