waiting for resolution RAZBAM Situation Post Archive (will be deleted)

[Blackeye]

4 hours ago, Nightdare said:

Who says ED is surprised?

Well either surprised of it actually happening, blissfully ignoring the possibility or simply not planning for it. Unless the plan was to burn trust by leaving the users in the dark, going back and forth on "refunds" and just keep selling the module and hope nobody notices. With this problem going on for months you'd think they'd have some what-if-scenarios prepared.

[BIGNEWY]

30 minutes ago, Blackeye said:

Well either surprised of it actually happening, blissfully ignoring the possibility or simply not planning for it. Unless the plan was to burn trust by leaving the users in the dark, going back and forth on "refunds" and just keep selling the module and hope nobody notices. With this problem going on for months you'd think they'd have some what-if-scenarios prepared.

Regardless of what people think removing a product from sale is not that simple. There are legal issues to consider and rules to follow, at this stage we will have to wait for a resolution to the dispute. 

thank you 

[Fuchs]

11 hours ago, Kercheiz said:

 

This was posted in the original discussion forum (which isn't public by the way), ask your own sources for confirmation...

 

I just link something available on another open forum, available to anyone, blame the guy that has made the screen of your conversation, not me.
And As I post the link , I'm not doing defamation I make comment
 

Edited June 12, 2024 by Fuchs

[Blackeye]

2 minutes ago, BIGNEWY said:

Regardless of what people think removing a product from sale is not that simple. There are legal issues to consider and rules to follow, at this stage we will have to wait for a resolution to the dispute. 

Removal isn't the only option though.

In any case my point was that there's not a lot of signs pointing towards ED having a plan to prevent the loss of trust or maybe I'm wrong and what we're seeing was the plan all along and has been deemed the least costly option.

[BIGNEWY]

2 minutes ago, Blackeye said:

Removal isn't the only option though.

In any case my point was that there's not a lot of signs pointing towards ED having a plan to prevent the loss of trust or maybe I'm wrong and what we're seeing was the plan all along and has been deemed the least costly option.

again until there is a resolution to the dispute we can not change the status of the module. 

thank you

[falcon_120]

9 minutes ago, Fuchs said:

I just link something available on another open forum, available to anyone, blame the guy that has made the screen of your conversation, not me.

Yeah, its funny right?

I just made a Google AI translate from French to English (let's blame google i guess for butt-translating) of what Galinette discussed with a colleague/user or whatever you want to call it and summarize it in some bullet points for simplicity, without adding of substracting anything other than what have been said,  and now he is shooting at me for posting that in this forum. Even when i clearly state this may have missing information in the very beginning of my post.

Please let's stop being childish, i have no interest in making someone look like he has said anything different to what he has said, for sure not trying to make him look like saying the opposite (sigh...). Very happy to be pointed out where i try to make Galinette look like he has said a different thing.  Galinette if you regret sharing information on the internet, just don't do it, but don't shoot the messenger.

 

Anyway i'm out of this particular non sense. I hope this is solved soon for my sake, I love the F15e and other RB modules and I love DCS, and i want them to stay together.  

[nessuno0505]

9 ore fa, Pipe ha scritto:

At least we wouldnt have had to put up with the RB haters and their constant nonsense

Yet it seems that they are not entirely wrong, since among all the third parties the mess has popped up with razbam, of which we still remember the previous mess with the av-8b, and more even before if you dig to bring out ancient memories. There must be a reason why when there is a mess there is always razbam involved.

[Blackeye]

51 minutes ago, BIGNEWY said:

again until there is a resolution to the dispute we can not change the status of the module. 

Changing the status is also not the only other option how to handle this, some of which may give customers more reasons not to lose trust than others.

In any case all of the options are definitely possible - it's just that ED decided they involve too much (potential) damage compared to what we see now.

Maybe mostly ignoring it and a mega-thread for customers to vent was the plan all along idk - not sure if that makes me feel better than ED being surprised. Perhaps that's even the best for the business (certainly short term) but that doesn't mean I like it.

Edited June 12, 2024 by Blackeye

[BIGNEWY]

18 minutes ago, Blackeye said:

Changing the status is also not the only other option how to handle this, some of which may give customers more reasons not to lose trust than others.

In any case all of the options are definitely possible - it's just that ED decided they involve too much (potential) damage compared to what we see now.

Maybe mostly ignoring it and a mega-thread for customers to vent was the plan all along idk - not sure if that makes me feel better than ED being surprised. Perhaps that's even the best for the business (certainly short term) but that doesn't mean I like it.

 

Regardless of what we think or feel as a publisher or as a customer there are rules to follow and that is what we have to do. We can only wait for a resolution to the dispute. 

This thread is the best place to vent here on the forum, but please keep to the rules.

thank you

 

[Blackeye]

22 minutes ago, BIGNEWY said:

Regardless of what we think or feel as a publisher or as a customer there are rules to follow and that is what we have to do. We can only wait for a resolution to the dispute. 

I don't think there's a rule that stipulates that the only thing ED can do is wait (and it certainly would not apply to us as customers) -  in fact, if I'm not mistaken ED is processing returns of the F-15E for store credit, so there are things ED already does - could be more though imho.

[BIGNEWY]

Just now, Blackeye said:

I don't think there's a rule that stipulates that the only thing ED can do is wait (and it certainly would not apply to us as customers) -  in fact, if I'm not mistaken ED is processing returns of the F-15E for store credit, so there are things ED already does - could be more though imho.

I don't want to keep having a back and forth with you, but as mentioned we have to follow rules / legal advice and can not change anything or say anymore until the dispute is resolved. 

thank you 

[OSIW]

I don't see which rule dictates not to warn potential new customers.

[draconus]

5 minutes ago, OSIW said:

I don't see which rule dictates not to warn potential new customers.

About what? "This module works fine"? There is already EA and DCS version requirement info:

 

Quote

 

Early access (What is DCS World Early Access?)

Requires DCS World version 2.8.6 or above!

 

 

[OSIW]

But it might not in the future. Just something like "there might be problems, but in that case we offer a refund" would make ED look so much better.

[draconus]

2 minutes ago, OSIW said:

But it might not in the future.

They'd have to put this for every module, including DCS itself. Imho unreasonable.

[Beirut]

7 hours ago, Pipe said:

its your AV software, has been what others are reporting

 

I'm still trying to get past it. 

[MAXsenna]

 
I'm still trying to get past it. 

You didn't solve it?

Sent from my SM-A536B using Tapatalk

[draconus]

11 minutes ago, Beirut said:

I'm still trying to get past it. 

 

[Beirut]

25 minutes ago, MAXsenna said:

You didn't solve it?

Sent from my SM-A536B using Tapatalk
 

 

My momma made me handsome, she didn't make me bright. 

 

I was in my Norton 360 - which many seem to despise but I like - and I exclude this and that and I still can't get it. 

[draconus]

12 minutes ago, Beirut said:

I was in my Norton 360 - which many seem to despise but I like - and I exclude this and that and I still can't get it. 

If you excluded it, you now have to repair/update DCS to bring the files back, or unquarantine them from AV app.

[Beirut]

Just now, draconus said:

If you excluded it, you now have to repair/update DCS to bring the files back, or unquarantine them from AV app.

 

This sounds like rocket surgery, but I'll hit it. Thanks.

[draconus]

7 minutes ago, Beirut said:

This sounds like rocket surgery, but I'll hit it. Thanks.

You should really take it to your own thread or add to the other similar ones already created.

https://support.norton.com/sp/en/us/home/current/solutions/v6200305

https://support.norton.com/sp/en/us/home/current/solutions/v3672136

[Pipe]

2 minutes ago, draconus said:

You should really take it to your own thread or add to the other similar ones already created.

https://support.norton.com/sp/en/us/home/current/solutions/v6200305

https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Why should he take this elsewhere? This is the very reason people are worried about the path ED has chosen..

[Shibbyland]

8 hours ago, NineLine said:

There is quite a backlog of refunds currently, if you DM me your ticket number I can ask tomorrow. Thanks

That's ok thanks, I'll give it another week and if still haven't heard anything I'll send you a message.

Cheers

[OSIW]

vor einer Stunde schrieb draconus:

They'd have to put this for every module, including DCS itself. Imho unreasonable.

Not every module is in the same situation.