waiting for resolution ED/RAZBAM Situation Info & Discussion

[Oban]

1 hour ago, alejandr0 said:

I'm aware of Steam's standard refund policy...
In my case, Steam Support said they're willing to consider a refund as an exception, but only if the developer (ED) confirms it.

ED isn't the developer, they're the distributor 

[Beirut]

2 hours ago, alejandr0 said:

I'm aware of Steam's standard refund policy...
In my case, Steam Support said they're willing to consider a refund as an exception, but only if the developer (ED) confirms it.

 

I didn't know that was possible.

 

But I'm still keeping mine. 

[alejandr0]

5 minutes ago, Beirut said:

 

I didn't know that was possible.

 

But I'm still keeping mine. 

This is possible as long as someone from ED (development or support department) confirms that the refund can be made as an exception.

Mr. NineLine, I'm waiting for your answer to the question I asked earlier.

[NineLine]

From the first post:

Quote

Steam refunds are based on the play time of the core game, not the individual module. It is their policy and they handle the refunds. As we understand it, no refunds have been accepted by Valve. All modules continue to work, aside from the current radar issues with the F-15E which we hope will be addressed sooner than later. South Atlantic continues to be updated and as I stated above, the other older modules we plan to make sure they continue to work into the foreseeable future. 

This still holds true for now. If something major happens, this may change, but as it stands now, we are still in the same holding position, sorry. 

[Kang]

1 hour ago, Oban said:

ED isn't the developer, they're the distributor 

As far as Steam is concerned, ED is the developer. They don't have a special system in place for the unique shenanigans that is DCS.

[alejandr0]

7 hours ago, NineLine said:

From the first post:

This still holds true for now. If something major happens, this may change, but as it stands now, we are still in the same holding position, sorry. 

Thanks for reply!

Just to clarify — Steam Support told me they can consider a refund as an exception, but only if Eagle Dynamics confirms that it authorizes such a refund (due to the current state of the F-15E module).

Would it be possible for ED to issue a general statement like:

“We authorize refunds for Steam purchases of the F-15E module in exceptional cases, if Steam deems it appropriate.”

That would really help move things forward with Steam. Thank you!

[NineLine]

1 hour ago, alejandr0 said:

Thanks for reply!

Just to clarify — Steam Support told me they can consider a refund as an exception, but only if Eagle Dynamics confirms that it authorizes such a refund (due to the current state of the F-15E module).

Would it be possible for ED to issue a general statement like:

“We authorize refunds for Steam purchases of the F-15E module in exceptional cases, if Steam deems it appropriate.”

That would really help move things forward with Steam. Thank you!

You can try a support ticket and see if they can help you, but I don't think we have quite thrown in the towel yet on the F-15E, so while we understand some wanting to, we are hoping people will try and stick it out. 

[draconus]

On 6/18/2024 at 12:55 AM, NineLine said:

UPDATE: When version 2.9.6 drops it will contain a fix for the F-15E radar. This fix was created by our team and not given to us by any other party.

On 6/18/2024 at 12:55 AM, NineLine said:

All modules continue to work, aside from the current radar issues with the F-15E which we hope will be addressed sooner than later.

You might want to edit the OP since we already have working radar and the fix was provided.

[alejandr0]

2 hours ago, NineLine said:

You can try a support ticket and see if they can help you, but I don't think we have quite thrown in the towel yet on the F-15E, so while we understand some wanting to, we are hoping people will try and stick it out. 

I understand the idea that players should try to stick it out — but this situation has gone on long enough that I personally have little hope for a positive resolution anytime soon.

Even if someone wanted to stick it out, the module isn’t even available for purchase anymore — it was removed from both Steam and ED’s own store months ago. That alone shows how serious the situation is.
Players deserve the option of a refund, even on Steam, especially under these circumstances. I fully understand Valve’s refund policy (within 14 days / under 2 hours of playtime), but Steam Support confirmed to me that an exception can be made — if ED explicitly authorizes it.
If things ever truly get resolved and the F-15E returns to sale, I’d be willing to buy it again.

So yes — it’s still technically possible, but it depends on ED. And I think it's only fair for them to take some responsibility here and help users who bought/supported the module in good faith.

[rob10]

5 hours ago, alejandr0 said:

I understand the idea that players should try to stick it out — but this situation has gone on long enough that I personally have little hope for a positive resolution anytime soon.

Even if someone wanted to stick it out, the module isn’t even available for purchase anymore — it was removed from both Steam and ED’s own store months ago. That alone shows how serious the situation is.
Players deserve the option of a refund, even on Steam, especially under these circumstances. I fully understand Valve’s refund policy (within 14 days / under 2 hours of playtime), but Steam Support confirmed to me that an exception can be made — if ED explicitly authorizes it.
If things ever truly get resolved and the F-15E returns to sale, I’d be willing to buy it again.

So yes — it’s still technically possible, but it depends on ED. And I think it's only fair for them to take some responsibility here and help users who bought/supported the module in good faith.

My guess would be that if you get the refund from Steam under that exception ED will have to pay for the WHOLE refund (including Steams cut of the original purchase price, so ED is shelling out more than they actually received from your original purchase), which is likely why they want to wait until it's confirmed dead.  If they refund it on Steam now, even if the F-15 comes back and you rebuy it, ED is still out whatever Steam's cut of the original purchase was.  Purely speculation on my part, but seems logical.

[dscalora]

8 hours ago, NineLine said:

You can try a support ticket and see if they can help you, but I don't think we have quite thrown in the towel yet on the F-15E, so while we understand some wanting to, we are hoping people will try and stick it out. 

I for one am going to stick it out to the very end, I very much love my Strike Eagle!

[GUCCI]

51 minutes ago, dscalora said:

I very much love my Strike Eagle!

It is my favorite module :(( I'm going to fly it until i'm unable to anymore- either due to it falling apart with the code, or DCS inevitably moving to a new major version and 

leaving it behind like the HAWK. Whole situation is depressing, trying to dream of what could have been. I LOVE using the A/G radar, it is a work of art and like none other in DCS.

Making and targeting off an HRM map is simply a great feeling. Gonna miss the mighty mighty real bad when its gone :((

[alejandr0]

1 hour ago, dscalora said:

I for one am going to stick it out to the very end, I very much love my Strike Eagle!

 I'm glad you believe in a good ending, because mine just ended.

 

1 hour ago, rob10 said:

My guess would be that if you get the refund from Steam under that exception ED will have to pay for the WHOLE refund (including Steams cut of the original purchase price, so ED is shelling out more than they actually received from your original purchase), which is likely why they want to wait until it's confirmed dead.  If they refund it on Steam now, even if the F-15 comes back and you rebuy it, ED is still out whatever Steam's cut of the original purchase was.  Purely speculation on my part, but seems logical.

Translation: 
To process a refund under the exception, we must have a clear statement from the in-game support team that they agree to refund this specific in-game purchase.
In your screenshots, we only see a general response that the in-game team cannot issue refunds. There is no specific authorization for refunds from them.

Steam Support
Dodi
 

Steam does not block refunds as an exception. I wrote about this earlier...

Edited 7 hours ago by alejandr0
Bad positioning of images.

[Aapje]

23 hours ago, Neil Gardner said:

I just read a statement thar appeared on Facebook.  Didn’t know whether it was official or not, or contemporary. I have a strong dislike for Facebook, don’t go on there a great deal and consequently saw a notice that seemed official saying that talks had broken down and that was that, but then lost it and can’t find it anymore, As I day, I’ve no idea whether it is worth taking seriously, wondered if anyone can through any light on it.

Not allowed here.

[SkateZilla]

22 hours ago, Oban said:

ED isn't the developer, they're the distributor 

Publisher