waiting for resolution RAZBAM Situation Post Archive (will be deleted)

[cm2]

I bought the F-15E Strike Eagle back in 2023 but haven't really tried or checked on it and its progress. So does this mean the module is totally canceled? If So I want a Refund.

[draconus]

2 minutes ago, cm2 said:

So does this mean the module is totally canceled? If So I want a Refund.

This only means that they are not available for sale now. Refunds are done through the customer support.

[cm2]

I see. The thing is I want a fully working F-15E Strike Eagle in DCS, one of my favorite Fighters. If Razbam pulled out of it, couldn't ED just start a new F-15E Eagle module from scratch?

[BIGNEWY]

4 minutes ago, cm2 said:

I see. The thing is I want a fully working F-15E Strike Eagle in DCS, one of my favorite Fighters. If Razbam pulled out of it, couldn't ED just start a new F-15E Eagle module from scratch?

We all hope for a good outcome to the dispute. The modules after all are great ones and loved by many here. 

[Czar66]

ED should contact Steam to accept refund requests for the SE outside their normal rules (2h play time or 2 weeks since purchase, whatever is higher). This situation is definitely outside the normality.

Those customers deserve the same treatment who bought it on the official store is receiving...

Edited April 7 by Czar66

[Ignition]

4 hours ago, draconus said:

They still lose the money by giving the credit away - when users buy the modules using the credit while they would pay money otherwise.

ED doesn't loose money, its just an exchange. ED is not crafting the F-15E with materials, labor and workforce.

They just aren't earning more, but they will if the development of the F-15E resume.

[Smashy]

13 hours ago, Mike Force Team said:

Maybe we need to create a GoFundMe to help pay down what is owed to Razbam. 

This is one of the silliest things I've read on these forums in a long time.  I really hope you're making a joke.

[jojo]

1 hour ago, BIGNEWY said:

We all hope for a good outcome to the dispute. The modules after all are great ones and loved by many here. 

So say we all.

I know an easy way to settle the dispute

[de_Lutz]

vor 2 Stunden schrieb BIGNEWY:

 All products will be fully supported by DCS and will continue to operate.

 

In the future too? Dont want a HAWK 2.0 Just, please, please, keep the Strike Eagle, Mirage 2000 and AV-8 flyable even with future updates, if this Dispute will not end good. 

Just keep them flyable! Please! I dont want to lose them 

Edited April 7 by de_Lutz

[msi1411]

4 minutes ago, de_Lutz said:

Just, please, please, keep the Strike Eagle, Mirage 2000 and AV-8 flyable

Mig-19P: "Am I a joke to you?!"

Seriously why do people always forget this lovely aircraft...

[ChuckJäger]

4 hours ago, BIGNEWY said:

I am sorry the public were brought into this, it has certainly created bad feeling and damaged PR, but this isn't a court room, its a forum thread, and the dispute is between ED and RAZBAM. It is a private matter and the statement we made after RAZBAM went public will likely be the only one until the dispute is resolved. 

We all hope for a good outcome. 

thank you 

@Bignewy this is an example of the messaging that hasn't sat well with me.  Of course the public were brought in to this - as they should have been a product that was in EA was/is in jeopardy of being discontinued due to, allegedly, nonpayment by company it was being developed for.  This is alarming, full stop.

Now that you have removed the products from the product page, I really feel as if a some sort of message is necessary from your legal team.  I am really beginning to wonder if the 56 licenses I hold in your store are sound.

Since 2018 - ED or it's partners posts something for early release, I am generally there on day one- that is not the case anymore... this is absolutely going to effect your business short of some sort of clear understanding for your customers. 

I am really not one of those bitter keyboard warriors - looking through my post history hopefully says that... I am just very, very, very concerned.

[ebabil]

Support means will be supported as they are or will be finished ? Especially beloved eagle?

[Mike Force Team]

Since RZ withdrew their modules, RZ does not have to worry about providing a free mirage 2000 upgrade provided the dispute between ED and RZ would be resolved. 

 

[Falconeer]

2 hours ago, draconus said:

This only means that they are not available for sale now. Refunds are done through the customer support.

Except when you are on Steam.... then you are screwed....

[Mike Force Team]

Ignoring, whitewashing, and disregarding a persistent problem is a poor way to manage customer expectations. 

ED is not managing expectations in a way they end-users expect. When persistently neglected over time, this can cause trust issues in our community. 

[AJaromir]

Many times ED has been accused of not pulling the module from the store. This is what I've been written the whole time. It is RAZBAM who control their modules in the ED store. 

Edited April 7 by AJaromir

[flecktyphus]

The way I see it there is no trust held or deserved by ED in this situation.

[AJaromir]

15 minutes ago, Falconeer said:

Except when you are on Steam.... then you are screwed....

Steam have new EA rules. Once they are not updated for year, you will see "dead game" alert in the store page.

[scommander2]

2 minutes ago, AJaromir said:

It is RAZBAM who control their modules in the ED store. 

Is it means all RB modules or just planes only? 

[AJaromir]

1 minute ago, scommander2 said:

Is it means all RB modules or just planes only? 

 

Looks like planes only. South Atnlantic is being outsourced.

[MAXsenna]

Just now, AJaromir said:

 

Looks like planes only. South Atnlantic is being outsourced.

Mmmm, I wouldn't call it outsourced. Rather that the SA team needed a publisher, aaaand one can only wonder why Kola was not published by Razbam.

And I'm REALLY REALLY REALLY happy that the BO-105 will not be part of Razbam. 

[NineLine]

Dear all, I have updated the first post with this:

After receiving an official request by RAZBAM to remove products from sale we have done so. All products will be fully supported by DCS and will continue to operate.

What does this mean? It means the modules developed by RB are no longer for sale (or in the process of being removed from sale). This does not change our current goal of resolving the issue at hand. Thanks all, and once again, personally and on behalf of the team, I am sorry to each and everyone of our customers that are being put through this rollercoaster ride. 

[msi1411]

11 minutes ago, AJaromir said:

Steam have new EA rules. Once they are not updated for year, you will see "dead game" alert in the store page.

Except the F-15E isn't marked as Early Access on Steam...

[MiG21bisFishbedL]

45 minutes ago, Mike Force Team said:

Since RZ withdrew their modules, RZ does not have to worry about providing a free mirage 2000 upgrade provided the dispute between ED and RZ would be resolved. 

 

That'd never happen, anyways. We were promised a MiG-19S, then told we weren't.

[Blackhawk163]

1 hour ago, ChuckJäger said:

@Bignewy this is an example of the messaging that hasn't sat well with me.  Of course the public were brought in to this - as they should have been a product that was in EA was/is in jeopardy of being discontinued due to, allegedly, nonpayment by company it was being developed for.  This is alarming, full stop.

Now that you have removed the products from the product page, I really feel as if a some sort of message is necessary from your legal team.  I am really beginning to wonder if the 56 licenses I hold in your store are sound.

Since 2018 - ED or it's partners posts something for early release, I am generally there on day one- that is not the case anymore... this is absolutely going to effect your business short of some sort of clear understanding for your customers. 

I am really not one of those bitter keyboard warriors - looking through my post history hopefully says that... I am just very, very, very concerned.

I mean sure all software is a license but this is one of the main reasons why I Will not “buy” anything from steam and only from GOG or directly from the dev so long as it doesn’t require a persistent (or semi) online check. Or if Steam is the only marketplace I will look to see if there’s a non-steam launcher. 
 

DCS being the only exception. Guess I’ll be on the customer service later requesting a refund.