waiting for resolution RAZBAM Situation Post Archive (will be deleted)

[MustangSally]

21 minutes ago, Pipe said:

Mizzy what in the actual **** is your problem, again you have no clue at all. Someone says something you cant figure out then dont answer

but Pipe, you do say some very funny things!

[Pipe]

9 minutes ago, MustangSally said:

but Pipe, you do say some very funny things!

there are 70 plus pages of funny here

Mustang I wasnt going to reply to you, your opinon  about the AV issue is somewhat valid and im fine with that

But dont you think its not likely coincidence that this is happening to RB modules? Thats why I think its relevant here

As for Mizzy she has decided to get personal..thats over line for this forum

 

Edited June 13, 2024 by Pipe

[SkateZilla]

2 minutes ago, Pipe said:

there are 70 plus pages of funny here

Mustang I wasnt going to reply to you, your opinon  about the AV issue is somewhat valid and im fine with that

But dont you think its not likely coincidence that this is happening to RB modules?

As for Mizzy she has decided to get personal..thats over line for this forum

 

 

77 pages

[MustangSally]

3 minutes ago, Pipe said:

there are 70 plus pages of funny here

Mustang I wasnt going to reply to you, your opinon  about the AV issue is somewhat valid and im fine with that

But dont you think its not likely coincidence that this is happening to RB modules?

As for Mizzy she has decided to get personal..thats over line for this forum

 

 

The AV issue has happened to a lot of modules over the years, happened to me when the Hornet was released. You have just seen it happen to Razbam and assumed it was due to the current issue

[maxTRX]

1 hour ago, Mrgone said:

 ...F-15E, with all its short-comings is still a lot more fun than the F-15C.

 

What?!

[NineLine]

4 hours ago, Pipe said:

If holding someone else’s money is keeping ED from folding, it’s already over

This is not the situation. ED and DCS is not in any sort of financial trouble. I know there are a lot of crazy theories out there.

[afnav130]

The real question is, has RB been paid what they are due from F15E sales. That is an easy yes or no. Now the why doesn't have to be told, but the first question is easy to say. 

 

Yes or no. 

[NineLine]

4 minutes ago, afnav130 said:

The real question is, has RB been paid what they are due from F15E sales. That is an easy yes or no. Now the why doesn't have to be told, but the first question is easy to say. 

 

Yes or no. 

Everything is in the official announcements that will be said right now, I have contemplated closing this thread and starting a new one with the currently known information. 

[Oban]

2 minutes ago, NineLine said:

Everything is in the official announcements that will be said right now, I have contemplated closing this thread and starting a new one with the currently known information. 

There's an official announcement imminent?

[NineLine]

6 minutes ago, Oban said:

There's an official announcement imminent?

No the ones that have already been made, we probably won't hear anything else until it's all settled.

[Neil Gardner]

On 6/11/2024 at 7:51 PM, freehand said:

Off topic: I will be going to RAF Lakenheath this week or next I am 37 ish miles away.

I'm in sunny Wisbech - you?

[Lord_Pyro]

1 hour ago, oldcrusty said:

What?!

It's true. Even as pure air to air you get way more out of the E than the FC3 Charly Model. At least if you like to work with Radar and IFF that is.

[Pipe]

1 hour ago, NineLine said:

This is not the situation. ED and DCS is not in any sort of financial trouble. I know there are a lot of crazy theories out there.

[Horns]

4 hours ago, NineLine said:

Everything is in the official announcements that will be said right now, I have contemplated closing this thread and starting a new one with the currently known information. 

At 77 pages this thread is pretty unwieldy, and it shows with the way the same things come up - it's too long to reasonably expect people new to the thread to check if their questions have been answered or comments have been made already. A new thread with the relevant information upfront might be an idea.

[Blackeye]

15 hours ago, Nightdare said:

This is the "what if" scenario, you just don't happen to like it

 

Doesn't look like a well thought out scenario when they first put up "no refunds" on the support page and then tell people in the forum they will refund. Or maybe the plan was to hold refunds until people get angry enough in which case I'd say that's the way you (knowingly) burn trust.
 

Quote

 

And who is burning trust? ED one day thought "Oh hey, why don't we pick a fight with one of our contractors, that'll be great for business!"?

You think ED is ruining trust by securing their business so they wont fold and you lose all your modules because a contractor put them into bankruptcy?

What do you think happens if ED doesn't protect its IP?

 

Again it's not the dispute that is burning trust for me but they way the handle it towards their customers - don't know enough details to say if they could have handled the dispute itself better. Probably in a way that would have affected their customers less but with less cash than what they have now.

Also I can't seem to remember to say they should roll over and give up their IP or business, so I'd appreciate if you don't assume I did. On that side note protecting your IP usually requires legal action and not withholding payment.

 

Quote

Yes, there may be a point where a business has to inform its customers that there are 'issues' and on what level this impacts the service provided (if it does), but you don't screw up your business by torpedoeing trust everytime things aren't exactly going to plan

It already does affect the customers - not in a big way yet but it's obvious that there's problems.

[krazyj]

5 hours ago, NineLine said:

Everything is in the official announcements that will be said right now, I have contemplated closing this thread and starting a new one with the currently known information. 

probably a good idea and make it pinned and closed so  you can refer to this at all times. then of course as more information comes to light ED can update. 

 

[draconus]

51 minutes ago, krazyj said:

probably a good idea and make it pinned and closed so  you can refer to this at all times. then of course as more information comes to light ED can update.

That and/or FAQ.

1. What is the situation?

Nothing official can be said. We have to wait for resolution.

2. Can I refund Razbam modules?

Only F-15E (because of EA) and only as ED store credit. No refunds for Steam users possible.

Edited June 13, 2024 by draconus

[Dallenbach]

vor 43 Minuten schrieb draconus:

Das und/oder FAQ.

1. Wie ist die Situation?

Nichts Offizielles kann gesagt werden. Wir müssen auf eine Lösung warten.

2. Kann ich Razbam-Module erstatten?

Nur F-15E (wegen EA) und nur als ED-Store-Guthaben. Keine Rückerstattung für Steam-Benutzer möglich.

 

You nailed it the thread can be closed.

[Nightdare]

1 hour ago, Blackeye said:

Doesn't look like a well thought out scenario when they first put up "no refunds" on the support page and then tell people in the forum they will refund. Or maybe the plan was to hold refunds until people get angry enough in which case I'd say that's the way you (knowingly) burn trust.

 

Or there would be no need for refunds if the matter was settled quickly, apparently, it won't

 

1 hour ago, Blackeye said:

Again it's not the dispute that is burning trust for me but they way the handle it towards their customers - don't know enough details to say if they could have handled the dispute itself better. Probably in a way that would have affected their customers less but with less cash than what they have now.

 

They aren't handling it any differently than any other company, internal issues is none of your business until you as the customer actually are disadvantaged

 

1 hour ago, Blackeye said:

Also I can't seem to remember to say they should roll over and give up their IP or business, so I'd appreciate if you don't assume I did. On that side note protecting your IP usually requires legal action and not withholding payment.

 

No it doesn't

For starters, you oughta be aware many disputes are settled outside of court

And why go directly to court if you have methods to settle outside of it? This usually is less expensive and takes less time (if successful)

Court should either be when all methods are exhausted or the grievance is too severe to settle otherwise

 

1 hour ago, Blackeye said:

It already does affect the customers - not in a big way yet but it's obvious that there's problems.

 

"Early Access is an option for you to play this module in an early state, but it will be incomplete with bugs. The time a product remains in Early Access can vary widely based on the scope of the project, technical hurdles, and how complete the module is when it enters Early Access. Eagle Dynamics and all of our third parties strive to make this period as short as possible. Once the module exits Early Access, you will automatically have the Release version."

 

You bought a pre-release module, issues not being fixed for a while is normal, some issues being fixed takes more time then expected (enough released modules that still have issues)

So now, the release is delayed for some other reason, while you can't state when a module will be released anyway, If RB didn't say anything, you'd be none the wiser

...so how are you affected?

 

Edited June 13, 2024 by Nightdare

[SkateZilla]

6 hours ago, NineLine said:

Everything is in the official announcements that will be said right now, I have contemplated closing this thread and starting a new one with the currently known information. 

Prolly could get away with a single post with timeline and facts, and then mark it as "the solution" so it's sort of pinned.

[BIGNEWY]

Again folks keep to the rules and treat each other with respect or do not post. 

[OSIW]

vor 3 Stunden schrieb draconus:

That and/or FAQ.

1. What is the situation?

Nothing official can be said. We have to wait for resolution.

2. Can I refund Razbam modules?

Only F-15E (because of EA) and only as ED store credit. No refunds for Steam users possible.

 

That's more or less what I asked for yesterday just in the forums instead of the store page. Didn't you call that unnecessary?

[draconus]

1 hour ago, OSIW said:

That's more or less what I asked for yesterday just in the forums instead of the store page. Didn't you call that unnecessary?

I'm ok with this here, not on the store page.

[Ornithopter]

Been waiting almost week now for a refund, but it hasn't even been looked at as far as I can tell.  I'm assuming this must be because the system is swamped with requests?

[YSIAD_RIP]

I am OK with closing this thread and starting a new one. 

• Include the most recent known facts and last officials statements from ED / Razbam and more importantly a FAQ addressing the top concerns regarding support and refunds.
• I have been hear since page 1 so nothing for me to catch up on.